1.   Senior Analyst-Technical Lead - Project Manager
 Oracle professional Supply Chain: PO, INV, WIP, BOM, WMS, ASCP, OM,
Shipping, OTM and Workflow. Application integration, configurations
and processes (EBS R11/ R12) in a manufacturing/distribution
environment.
 Oracle integration, upgrade and customization experience. Seven
successful implementations
 Senior Business Analyst and Technical Mentor experience
 Certified Six Sigma Yellow Belt for Business processes
Proven reliable leader and mentor, who is motivated and approachable with twenty five years
progressive experience. Utilizes excellent interpersonal, oral and written communication skills. Ability
to influence others and bring about change, while improving business efficiency and effectiveness.
Demonstrated ability to deliver outstanding results and lead diverse teams across a broad range of
corporate functions. Leads by example; models desired values. Develops and maintains high personal
visibility, credibility, integrity and trust within Regional or Corporate Utility.
Career Goal: Senior Technical Manager Information Systems
Professional Experience
Independent Contractor ERP systems 2015 - Current
 Consult with business partners, including cross functional teams to understand their
requirements to proactively provide value added recommendations
 Perform deep dive analyses into business requirements to define requirements for
the initiative objective & scope
 Work Senior management to secure understanding and approvals
 Develop innovative solutions to address client issues based on an understanding of
the client business and industry
 Confirm solutions deliver value to stakeholders and adjust as required by running
JAD sessions during the requirements gathering and clarification phase
 Design, plan and execute User tests and sessions in conjunction with business
partners
 Update any functional design documents where customizations require changes
 Update setup documents and configurations
 Create new training materials based on business and technical changes
 Mentor and support junior resources
9/7/16 James Blance 647.986.6187 jblance@rogers.com Page 1 of 4
James T Blance, PMP
214-100 Roehampton Ave.
Toronto, Ontario M4P 1R3
647.986.6187
jblance@rogers.com

2. Technical/Project Manager Ricoh Corporation 2006 - 2014
Reporting to the Director of IS – Supply Chain systems
 Managed complex projects for multi-billion dollar company with 108, 000 employees
and 223 global companies which specializes in printers, copiers, business imaging, e-
business, network integration, network services, facilities, management, document
management solutions, legal document services, and training and certification
services
 Successfully executed a 2.5 million dollar project to develop and implement Oracle’s
Transportation Management software. Methodologies used for this project were
Waterfall, Agile and SDLC. The project included elements of network, infrastructure,
development and training. Communication planning used for Senior Management
report outs.
 Executed a project to onboard 40+ carriers onto Ricoh EDI infrastructure. Project
involved negotiation and communication skills to successfully complete the project.
 Managed a team of Offshore and Onshore resources in the successful migration of
multiple legacy systems to Oracle Supply Chain modules in a Matrix environment.
Extensive testing and quality standards were used on this project.
 Successfully managed the development and implementation of a custom Asset
Recovery system involving internal and external source systems such as G.E. leasing
software and Oracle 11i. Project methodologies used were SDLC and elements of Six
Sigma.
 Successfully developed and implemented a custom Data Analytics/Sales pipeline
reporting suite involving four cross functional departments. Responsible for managing
and executing project plans, WBS development and management, resource and
stakeholder management, schedules, production releases and budgets.
 Manage a diverse portfolio of projects aligned with Ricoh’s strategic goals as they
were assigned.
Senior IS Analyst Ricoh Corporation 2004 – 2006
Reported to the Director of IS – Supply Chain systems
 Responsible for leading 7 Oracle Supply Chain implementation projects and providing
support to Supply Chain operations. Implementations involved moving legacy systems
onto Oracle Supply Chain modules.
 Responsible for solving technical system issues in a timely manner. This involved
second level support and working service tickets with Oracle support.
 Analyzed core systems for increased efficiencies, recommending and implementing
solutions Efficiencies included streamlining BOM levels, WIP labour usage and ASCP
data collections.
IT Business Analyst Ricoh Corporation 1998 - 2004
Reported to the Director of IS - Supply Chain systems
 Provided first level technical support and resolved business application technical
issues.
 Troubleshoot and diagnosed complex application problems, often involving several
applications or subject areas such as INV, WIP, BOM and ASCP.
 Analyzed business problems and designs solutions involving business process and
applications within Supply Chain operations.
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3.  Developed functional designs and business processes for complex problems; designs
and executed functional tests.
 Provided consultation to project stakeholders on design alternatives.
 Maintained subject matter expertise in INV, WIP, BOM, ASCP and Shipping and
applied this knowledge through participation in project teams.
 Kept abreast of the latest tools and techniques relating to Oracle application support
and design solutions.
Integration Manager IKON Canada 1997 – 1998
Reporting to the VP of Canada East region and Director of Logistics Canada
 Responsible for merging source systems such as OMD and Accpac.
 Successfully migrated acquired companies onto IKON systems.
 Responsible for merging multiple IKON source systems to one platform for Canada .
 Designed and implemented a Distribution center for IKON Canada East.
 Provided first level support to IKON user community.
Technical/Project Management Mentor (PMI)
 Coached junior project managers on defining and implementing project plans based
on stakeholder input.
 Mentored analyst on requirement gathering techniques and documentation writing
 Educated mentees on resource capacity, schedules and budgets.
 Worked with mentees on methodologies and tools to mitigate risk and scope creep
using stakeholders input.
 Advised junior project mangers on Sr. Management report outs and communications.
 Coached on working with cross functional teams to evaluate options for KPI, process
or system improvements needed for project planning.
 Mentored on tools and techniques to organize and prioritize multiple complex
assignments and projects.
Professional Development
Certified PMP designation
Project Management Institute
Certified Six Sigma Yellow Belt
Six Sigma Academy – Arizona, USA
IKON University – Atlanta, USA
Ricoh University
Basics of Listening
Enhancing your listening skills
Foundations of grammar
Accounting Fundamentals
Motivate and recognize employees
Analyze your use of time
Goal setting to prioritize your time
Major Time Management Challenges
IT Project management
Fast start training – Six Sigma
Departmental budgeting
Effective Budget management
Politics in the workplace
Microsoft Office – Advanced
Building the service foundation
2006
2005
1997 – 2014
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4. ERP Oracle 11i, Oracle 12i
Oracle Transportation Management
Oracle Warehouse Management
Oracle Advanced Planning
Oracle Inventory
Oracle Purchasing
Oracle Order Management
Oracle Work in Process
Oracle Bill of Materials
CRM Oracle 11i, Oracle 12i
Microsoft® Office Suite including:
 MS Visio
 MS Project
 MS Power Point
 MS Outlook
 MS Excel
 MS Word
 MS Access
Analytics Oracle Discover 3.0,
Discover 4.0
Oracle SQL Plus
TOAD
Sql Developer
Oracle Reports
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