Andrew Clark is a technology consultant and IT technician with over 15 years of experience in various industries. He has a proven track record of driving impactful technology initiatives, improving processes, and managing teams. Clark has expertise in areas such as systems development, networking, training, and problem solving. He holds certifications in software development, biometrics, and Cisco networking and seeks to continue developing solutions as a dedicated problem solver.

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ANDREW CLARK 8215 Zona Dr Apt 7
Indianapolis, IN 46277
TECHNOLOGY CONSULTANT
IT T E CH NI C IA N | T R A INING & DE V E L OPME NT
317-225-1687
aclark@computer.org
 Customer-focused self-starter with 15+ years of cross-industry experience driving impactful technology and
training/development initiatives, improving processes and systems.
 Dedicated Problem-Solver skilled in conceptualization and focuses 150% to projects and personnel.
 Proven mentor, trainer and director of multidisciplinary teams in line with aggressive performance metrics.
 Calculation & Analysis  Personnel Management  Process Improvement
 Programming/Debugging  Training & Development  Client Relationship Management
 Safety Methods & Metrics  Budgeting & Cost Control  Problem Analysis/Resolution
PROFESSIONAL EXPERIENCE
TECHNOLOGY CONSULTING, Central Indiana Region, IN  2009-Present
FIELD TECHNICIAN
Independent contracting to complement a wide variety of computing needs. Services performed on-site and through remote
access to provide software and hardware solutions to clients.
 Hardware Installation: Installation of software and hardware setup for both PCs and laptops primarily for usage with
Windows XP/7/8 systems.
 Systems Development: XDA development and configuration on touchscreen tablets and smartphones to clone systems
and software for usage with alternate carriers and non-standard OEM ROMs based around client demands and needs.
 Application Protocols: TCP/IP network configuration for printers, scanners, smart televisions, user terminals, routers
and modems using both dynamic and statically addressed protocols to integrate use with WiFi and respective
applications.
PANERA BREAD COMPANY, St. Louis, MO  2002-2009
ASSISTANT MANAGER/TRAINING DIRECTOR MAY 2007-NOVEMBER 2009
 Process Improvement: Helped attain Level 3 Certification to become a management-training store. Participated in the
'Make It Better!' (MIB) program to promote and foster new ideas to support enhanced company development.
Reorganized management office layout and installed templates to assist in daily and weekly execution of training and
duties.
 Personnel Management: Interviewed employees and assisted in the hiring process. Orchestrated Planet Bread trainee
sessions and café-bakery celebration meetings. Assigned schedules for employees to complete eLearning modules
through an interactive online computer simulation. Directly trained new company managers using a schedule and
training matrix to assist in their certification process. Conducted Manager-Observation-Forms (MOF) on five managerial
candidates that provided valuable training feedback to assist their development.
 Dependability: Held accountable for high accuracy cash deposits, running EOD closing procedures. Maintained
employee personnel records, which included training achievements, tax forms, original applications and all other private
and confidential files.
 Inventory: Baked and cooked product mid-day as supply demanded. Tracked inventory, including current on hand
numbers of pastries, bagels, and breads.
 Operations: Coordinated with contractors to ensure restaurant facility maintained an optimal level of operation.
Participated in Operation Doughnation to provide leftover goods to various charitable organizations.

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PANERA BREAD COMPANY, Plainfield, IN  July 2004-March 2005
SHIFT SUPERVISOR/TRAINING ASSISTANT
Reported directly to General Managers and Assistant Managers. Following a company merger chose to become a restaurant
manager and develop as a training expert while gaining management and leadership experience rather than move to Missouri
to pursue the new company’s IT program.
 Process Improvement: Obtained ServSafe certification to ensure highest quality food safety standards. Helped this café-bakery
attain Level 3 Certification to become a management-training store.
 Dependability: Responsible for high accuracy cash deposits, running EOD closing procedures, interviewing and hiring,
maintaining employee personnel records, directing a crew of approximately ten at a time while coordinating a clean
restaurant to deliver food orders on a timely basis.
 Achievement: Participated in a commercial for a local daytime show with Monica Scott to unveil and demonstrate a new
product known as a Crispani (baked flatbread pizza). Show aired several broadcasts while the product was being actively
promoted.
 Training/Development: Directly trained new company managers using a schedule and training matrix to assist in their
certification process. Conducted Manager-Observation-Forms (MOF) on approximately a dozen managerial candidates
that provided valuable training feedback. Many of these trainees became highly skilled managers deployed at Panera
Breads throughout the company.
MICHIGAN PIZZA HUT/KNEAD BREAD LLC, St. Joseph, MI  March 2005-May 2007
IT TECHNICIAN/HELP DESK SUPPORT OFFICER
 Systems Installation: Assisted in setting up computer systems in new Panera Bread café-bakeries including Plainfield,
IN and South Bend, IN.
 Customer Service: Answered support calls from restaurant managers at both Panera Bread café-bakeries and Pizza Hut
Restaurant and Delivery Centers. Callers sought assistance addressing various issues such as pricing discrepancies, credit
card processing failures, system crashes on cashier terminals or office computers, Wi-Fi network outages, End of Day
Reporting issues, and any other IT related support needs. Documented reported issues, solved accordingly and escalated
as necessary.
 IT Help: Remotely accessed Back-of-House(BOH) Servers and POS terminals using Symantec PCAnywhere. Addressed
any particular Electronic Fund Transfer (EFT) transaction issues which could cause system and server instability
especially when running End of Day (EOD) processes.
 Training/Development: Participated in a commercial for a local daytime show with Monica Scott to unveil and
demonstrate a new product known as a Crispani (baked flatbread pizza).
PANERA BREAD COMPANY, Greenwood, IN  December 2002-July 2004
BAKERY-CAFÉ-BARISTA TEAM TRAINER
 Process Improvement: Promoted to a Team Trainer to teach other staff and associates product knowledge-how to
safely and sanitarily serve the food and maintain a clean environment, and how to engage customers and clients in a
positive manner to forge better business relations. Established a Level 3 Certification to the Greenwood Bakery-Café, the
highest certification possible.
 Training/Development: Coached associates on company products, procedures, and protocol. Completed individual
analysis reports on trainee progress, referred to as Position Observation Form (POF).
PANERA BREAD COMPANY, Greenwood, IN  May 2002-December 2002
CASHIER/FOOD AND BEVERAGE ASSEMBLER
Joined the Panera Bread team as a full-time employee to fund expenses while studying as a sophomore-engineering student in
college.
 Product Knowledge: Quickly learned the wide array of menu offerings including unique salads, sandwiches, soups,
bagels, bread, and pastry items. Learned how to properly describe, assemble, and successfully market and present items
to maximize effectiveness to sell product.
 Integrity: Practiced safe cash handling procedures, which helped build trust with clients and ensure company profits
were protected.

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HOUGHTON MIFFLIN COMPANY, Greenwood, IN  May 2000-August 2000, May 2002-August 2002
ENGINEERING AND TECHNOLOGY INTERN
Mapped out multiple warehouses in AutoCAD, wrote queries in LogPro for use with IBM AS/400 midrange server. Field
technician in IT department.
 Process Improvement: Inspected each position within the warehouse, one by one. Presented summary and reports on
job detail and duties to the Plant Manager and Science and Technology Coordinator, used to optimize plant execution and
assist in upcoming projects while facilitating safe maintenance procedures (ie conveyor belt system layout and
modification with corresponding deployment of photo eyes, scales, etc for information analysis purposes).
 Product Knowledge: Conducted research to procure the best multi-size D- and E- size plotter for use with various
architectural development and safety plans within the company. Purchased and maintained that equipment and its
accessories throughout its duration of operational usefulness. Instructed others as to its safe handling and adequate
operation.
 IT Help: Assisted IT department in reprogramming new and used barcode scanners to properly understand various
barcode languages. Any scanner guns requiring refurbishment were properly remitted for necessary attention. This
helped ensure accurate readings and assist in speed and turnover within the information analysis and tracking process .
EDUCATION/CERTIFICATIONS
BACHELOR OF SCIENCE (COMPUTER ENGINEERING), MAY 2004,
Purdue University, Indianapolis, IN
IEEE CERTIFIED SOFTWARE DEVELOPMENT ASSOCIATE (CSDA), JUNE 2011
IEEE CERTIFIED BIOMETRICS PROFESSIONAL (CBP) , DECEMBER 2013
CERTIFICATES OF COMPLETION & MASTERY IN CISCO CCNA ROUTING AND SWITCHING, SECURITY, AND WIRELESS, OCTOBER 2014,
LearnSmart Systems Cloud-Online Classroom
AFFILIATIONS/SOCIETIES
INDIANA UNIVERSITY ALUMNI ASSOCIATION, LIFETIME MEMBER, 1820 SOCIETY(2014)
PURDUE UNIVERSITY ALUMNI ASSOCIATION, LIFETIME MEMBER, Recognized by E&T for Leadership and Generosity(2014)
INSTITUTE OF ELECTRICAL AND ELECTRONICS ENGINEERS (IEEE), MEMBER SINCE 2004, REGION 4
IEEE COMPUTER SOCIETY, MEMBER SINCE 2005, Computing Now and Publications Board Communities