1. Roy Gutierrez, M. Ed.
Analyst / Computer User Support Specialist II at University of Texas
at Brownsville rgtrrz@att.net
Summary
Much depth of knowledge and experience in Higher Education with over fifteen years of
experience in Enrollment Management related services. Broad knowledge of university policy
and procedures, admissions to higher education institutions, records, and admissions functions.
Strength in working with university administration to develop and implement academic policies.
Experience as a records manager and analyst with extensive experience using institutional ERP
and applying knowledge to formulate departmental decisions. Extensive experience in analyzing
ERP and using information to formulate new efficient approaches to conducting business.
Extensive experience working with administration and Enrollment Services staff in developing,
implementing, and evaluating university admission and enrollment policies, procedures and
goals. Extensive experience working with undergraduate applicants, prospective students and
families concerning admissions and enrollment requirements and procedures and of the
academic, financial, and curricular offerings of the university.
 Eleven years of experience in Workforce Development
 Knowledge of Texas Higher Education Coordinating Board (state) and federal policies
and procedures as it affects admission to public universities
 Extensive experience with both PeopleSoft's Campus Solutions and Ellucian’s
COLLEAGUE student information systems and the use of technology in a university
enrollment services center
 Knowledge of the importance and value of Enrollment Management and Recruitment
Strategies (NOEL LEVITZ)
 Skill in using computer applications
o TALISMA Client Relation Management (CRM) program
o INFORMER Web Reporting program
o PERCEPTIVE's ImageNow Client
o UT-Austin Student Information Systems' Quick’nEasy Reader
o Microsoft-MS Office Suite - spreadsheet, database, word processing, presentation
program software and in the use of institutional software systems.
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2. Education
University of Texas at Brownsville and Texas Southmost College
Master of Education in Education Technology, Educational Technology, 2006 - 2008
Grade: 3.9 GPA
Activities and Societies: Alpha Kappa Psi - Kappa Rho - President
Pan American University
Bachelor of Business Administration (BBA), Computer Information Systems, 1983 - 1987
Activities and Societies: Alpha Kappa Psi Business Fraternity
Experience
ResearchAnalyst / Computer User Support Specialist II at University of Texas at
Brownsville September 2013 – September 2015 (2 years 0 months)
Job responsibilities commensurate with that of Assistant Director/Systems Analyst. Perform
administrative duties in support of the Vice President for Enrollment Services and the Director
of Office of Admissions and Recruiting. Conduct research and extract a variety of data and
prepare statistical reports and other necessary correspondence(s) as required. Liaison with IT
to test process enhancements, systems upgrades and patches for the Admissions area.
Coordinates the implementation of federal and state regulatory changes in the Student
Information System. Supervise university admission policies in accordance with university
policies and applicable federal and state laws. Responsible for data maintenance and
processing relating to all applications for admissions, test scores, high school transcripts,
college transcripts and other related documents. Administer electronic delivery of all SAT,
ACT, ApplyTexas admissions applications and course grade transcripts, including electronic
upload of data onto the student information system. Administer maintenance of all
correspondence with undergraduate applicants and prospective students. Analyze, plan, design
and recommend changes and implementations to correct manual and/or automated processes.
Work with administration and Enrollment Services staff in developing, implementing, and
evaluating university admission and enrollment policies, procedures and goals. Work with
undergraduate applicants, prospective students and families concerning admissions and
enrollment requirements and procedures and of the academic, financial, and curricular
offerings of the university. Determine eligibility for admission and residency status. Work
with other campus offices to ensure that students are not only recruited but retained and
eventually graduate. Work with limited instruction and assistance as new or unusual situations
arise. Supervise part-time employees and students employed under the financial aid work-
study component.
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3. ResearchAnalyst- Office of Admissions and Recruiting at University of Texas at
Brownsville and Texas
Southmost College
April 2002 - September 2013 (11 years 6 months)
Job responsibilities commensurate with that of Assistant Director/Systems Analyst. Perform
administrative duties in support of the Office of Admissions and Recruiting (OAR) Director.
Responsible for data maintenance and processing relating to all applications for admissions,
test scores, high school transcripts, college transcripts and other related documents.
Determine eligibility for admission and residency status. Administer maintenance of all
correspondence with undergraduate applicants and prospective students. Assist with graduate
and international admission correspondence. Administer electronic delivery of all SAT,
ACT, ApplyTexas admissions applications and course grade transcripts, including electronic
upload of data. Evaluate applicant files for all special programs sponsored by the OAR and
determine eligibility. Supervise admission policies in accordance with university policies and
applicable federal and state laws. Monitor and assist with the development and analysis of
admission policies and procedures. Coordinate the preparation and validation of various
local, state, regional, and federal reports. Conduct research and extract a variety of data and
prepare statistical reports and other necessary correspondence(s) as required. Work with
administration and Enrollment Services staff in developing, implementing, and evaluating
university admission and enrollment policies, procedures and goals. Work with
undergraduate applicants, prospective students and families concerning admissions and
enrollment requirements and policies/procedures and of the academic, financial, and
curricular offerings of the university. Determine eligibility for admission and residency
status. Work with other campus offices to ensure that students are not only recruited but
retained and eventually graduate. Supervise part-time employees. Promote and facilitate staff
development and training.
Research Analyst- Enrollment Office at University of Texas at Brownsville and Texas
Southmost
College
November 1999 - April 2002 (2 years 6 months)
Job responsibilities commensurate with that of Assistant Director/Systems Analyst. Extract a
variety of data and prepare statistical reports and other necessary correspondence(s) as
required. Supervised and assisted in the sorting of registration permits, statement of charges,
drop/add agreements, and course withdrawals. Developed and supervised the filing of
registration documents. Verified and processed drop/add agreements. Initiated refund
requests working in conjunction with Business Office personnel for processing. Generated
and organized 1st, 4th, 12th day and midterm school/college class rosters for dissemination
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4. to faculty to include those subject to state audit. Assist in the preparation of enrollment files
in compliance with State guidelines. Provide corrections to state enrollment reports. Assist
in the processing of final grades for all University students. Assist faculty with grade
modifications. Perform related work to include contributing to registration and graduation.
Work with limited instruction and assistance as new or unusual situations arose. Learned
and effectively applied the operating procedures and policies of the Registrar and
Admissions components of the Enrollment Office. Supervised part-time employees and
students employed under the financial aid work-study component. Assisted in orientation
and training of personnel. Perform other duties as assigned..
Assistant Supervisor at Lockheed Martin, IMS / Texas Workforce Commission
May 1999 - October 1999 (6 months)
Assist with overall Job Training Partnership Act (JTPA) and Workforce Investment Act
(WIA) workforce development program(s) implementation ensuring effective and efficient
service delivery and attainment of federal and state mandated performance standards. Ensure
staff compliance with changes in federal and state policies and procedures. Assist staff with
automation, technical and program support for all contracted programs. Responsible for
generating program status and performance standards reports for weekly meetings with staff,
program supervisor and managers.
Decision Support Systems Manager at Cameron Works, Inc. / Workforce Solutions
July 1988 - April 1999 (10 years 10 months)
Interpret federal regulations as concerns federal Job Training Partnership Act (JTPA) and
Workforce Investment Act (WIA) workforce development programs. Assist in the
development of agency policy and procedure. Conduct forms flow study assuring appropriate
agency program(s) forms development. Assist with overall program implementation ensuring
effective and efficient service delivery and attainment of federal and state mandated
performance standards. Establish and refine quality assurance review process to ensure
workforce development program implementation and operation meets Local Workforce
Development Board (LWDB) requirements while specified Texas Workforce Commission
(TWC) regulations are followed. Conduct review process; continuous improvement for
compliance to objectives, requirements, and standards through program lifecycle. Advise
administration of issues that arise during the review process. Ensure staff compliance with
changes in federal and state policies and procedures. Assist staff with program(s) eligibility
certification/assessment support and a variety of operational, automation and technical issues
to ensure optimum performance. Generate program(s) status and performance standards
reports for weekly meetings with staff, supervisors and managers. Oversee the

5. implementation and ongoing maintenance of The Workforce Information System of Texas
(TWIST). Provide technical assistance to users of TWIST and Infomaker for ad-hoc
information retrieval and manipulation. Manage the coordination of the complete agency
automation system.
Assessment Counselor at Cameron Works, Inc. / Workforce Solutions
August 1992 - September 1992 (2 months)
* Additional positions/responsibilities undertaken while working as Decision Support System
Manager * School Work Experience Co-op Program/Individual Referral Program (JTPA) -
Served as liaison for several programs between Cameron Works, Inc. and other public
agencies to include BISD, PAU-B, TSC, and STVTI. Interview and certify applicants for
program(s) eligibility determination in adherence with federal, state and local regulations.
Determine participant interests, educational and vocational background concerns and needs to
assist in their selection of career choice. Administer and interpret comprehensive assessment
and counseling procedures to develop recommendations for vocational training, job placement
and academic training for each participant. Interact with site representatives and participants
to ensure understanding of training demands. Assist with participant training progress
(program monitoring, problems, etc.).
Enrollment Interviewer / Assessment Counselor at Cameron Works, Inc. /
Workforce Solutions March 1992 - May 1992 (3 months)
*Additional positions/responsibilities undertaken while working as Decision Support System
Manager* Summer Youth Employment and Training Program '92 (JTPA) - Interview and
certify applicants for program(s) eligibility determination in adherence with federal, state and
local regulations. Interview applicants to obtain insight of their interests, educational and
vocational background, concerns and needs. Administer and interpret comprehensive
assessment and counseling procedures to develop recommendations for vocational and
academic training for each participant. Interact with site representatives and participants to
ensure understanding of training demands. Assist with participant training progress (program
monitoring, problems, etc.).
Enrollment Interviewer / Assessment Counselor at Cameron Works, Inc. /
Workforce Solutions March 1991 - May 1991 (3 months)
*Additional positions/responsibilities undertaken while working as Decision Support System
Manager* Summer Youth Employment and Training Program '92 (JTPA) - Interview and
certify applicants for program(s) eligibility determination in adherence with federal, state and
local regulations. Interview applicants to obtain insight of their interests, educational and
vocational background, concerns and needs. Administer and interpret comprehensive
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6. assessment and counseling procedures to develop recommendations for vocational and
academic training for each participant. Interact with site representatives and participants to
ensure understanding of training demands. Assist with participant training progress (program
monitoring, problems, etc.).
Job Developer at Cameron Country Private Industry Council
February 1988 - June 1988 (5 months)
Served as liaison between CCPIC and the private/public sector. Responsible for the
development of employment through the On-the-Job-Training (OJT) program for workers
dislocated from the work force. Conducted outreach to recruit dislocated workers and
provided EDWAAA services (job search, on the job training - OJT, occupational and
vocational training and supportive services.).
General Sales Floor Manager at Bakers Shoe Store
August 1980 - March 1982 (1 year 8 months)
Planned and prepared work schedules and employee assignments to specific duties.
Developed and implemented policies and procedures for store operations and customer
personnel. Coordinated sales promotion activities and prepared, and or directed workers to
prepare, merchandise displays and advertising copy. Prepared and supervised employees
engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping
operating records, preparation of daily record of transactions for regional director. Performed
work of subordinates as needed. Prepared requisitions to replenish merchandise on hand.
Ensured compliance of employees with established security, sales, and record keeping
procedures and practices. Answered customer complaints or inquiries. Interviewed, hired, and
trained employees.
Honors and Awards
Leadership Education and Development for Staff
(LEADS) - 2011 The University of Texas at
Brownsville and Texas Southmost College May 2011
Leadership program in the Division of Student Affairs
ApplyTexas - University of Texas System Admissions Application
Administrator University of Texas System
Administrative & Counselor Reporting Suite Administrator
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7. Fifteen year Service Award - The University of Texas at Brownsville and Texas
Southmost College The University of Texas at Brownsville
Employed with the organization for over 15 years
Talisma - Client Relations Management
The University of Texas at Brownsville and Texas Southmost College
Business Team Member - Development
The University of Texas at Brownsville and Texas Southmost
College - Staff Senate The University of Texas at Brownsville and
Texas Southmost College
UTB / TSC Staff Senate Senator
Noel-Levitz - Enrollment Management Strategy -
2003 & 2004 The University of Texas at Brownsville
and Texas Southmost College
Enrollment Management Training
Noel-Levitz Connections (tm) Trainer, 2003
The University of Texas at Brownsville and Texas Southmost College
Quality Customer Service Training
Next Generation Leadership Academy III - 2002 thru 2004
The University of Texas at Brownsville and Texas Southmost College
Leadership Training
The University of Texas at Brownsville and Texas Southmost College - Merit
Evaluation Committee 2001 thru 2002
The Universtiy of Texas at Brownsville and Texas Southmost College
Merit Evaluation Committee Member
The University of Texas at Brownsville and Texas Southmost College - Scholarship
Advisory Committee - 2000 thru 2004
The University of Texas at Brownsville and Texas Southmost College
Scholarship Advisory Committee Member
General Services Commissions - Cooperative
Purchasing Program Cameron County Private
Industry Council
Cooperative Purchasing Program - State of Texas
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8. Perceptive - ImageNow
The University of Texas at Brownsville and Texas Southmost College
Business Team Member - Development
Organizations
Alpha Kappa Psi (Professional Business Fraternity), Kappa
Rho Chapter Aulmni Member
Alpha Kappa Psi (Professional Business Fraternity),
Kappa Rho Chapter President
August 1985 to August 1986
Languages
Spanish
Roy Gutierrez, M. Ed.
Analyst / Computer User Support Specialist II at University of Texas
at Brownsville rgtrrz@att.net
3 person has recommended Roy
"Roy's positive, professional, and can do attitude is his differentiator. Regardless of circumstance, I found
Roy a consistent and approachable professional. His insight and perspective on navigating institutional issues
was refreshing and encouraged me to approach problems differently. There are those folks you meet in your
career that challenge you to a genuine depth of conviction toward something greater than yourself. Roy is one
of those few."
— Shawn Olbeter, worked with Roy
"Roy is an extremely customer service oriented individual that genuinely cares about students and goes out of
his way to help provide better services. He's a good team player that is always willing to do extra to help the
team succeed."
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9. — Isai Ramirez, worked with Roy
"I have collaborated with Roy for over 15 years. It was evident from the first that Roy is a student-centered,
self-starter who is highly adept at identifying challenges and implemented innovative solutions for the benefit
of the students and the University. To this day, I know that I can pick up the phone and Roy (despite a very
demanding workload), always makes me feel like my request is the only one he has that day- a courtesy he
extends to all of his colleagues, as well as our students. Roy exemplifies the qualities that we need in higher
education today."
— Maria Elena Corbeil, Ed.D., worked with Roy
Contact Roy on LinkedIn