1. ROCHAK AGGARWAL
Mobile: 09999590080 ~ E-Mail: rochakge@gmail.com
Profile Summary
A competent professional over 11 years of experience in Operations/transition Management largely in BPO/ITES Sector.
Proven ability in ensuring seamless service delivery by managing and directing diverse teams consisting of highly critical,
time-sensitive, financial sub-processes involving Payables, Receivables, Reconciliation and hence so.
Proficient in managing & leading teams for running successful process operations & experienced in developing
procedures, service standards for business excellence. Possess excellent communication & organizational skills with
abilities in team management, customer relationship management & effective crisis management as well as strong
interpersonal skills.
Core Competencies
Operations Management Transition Management Project Management
Quality Management Business Solution Finance & Accounting
Current Employment
Since Jun’13 – till date: Xcelencia Business Services as Manager
Currently engaged with MIND (MothersonSumi InfoTech & Design Ltd) IT division of SMG (Samvardhana
Motherson Group) as a Functional Consultant. My current job responsibilities are to help its Shared Services with
due diligence, transitions, & process improvements with new & existing processes
Key Result Areas
• Monitor processes, identify and implement improvement areas, map business requirements with pre-set
guidelines; set up targets, SOP & SLA, set and maintain CTQ (Critical to Quality) / CTP (Critical to Process)
targets
• Prepare effective business continuity plan and recovery strategy and ensure adherence to process controls,
statutory requirements, risk & compliance policies and procedures
• Organize risk assessment, process reviews, control reviews/audits, post migration reviews, etc.
• Process study /due diligence for the new processes
• Work closely with the IT team to build their existing workflow/ERP
Highlights
• Helped in developing an automated voucher booking tool-Reduced the overall manpower by 50%
• Developed a potential duplicate tool to identify probable duplicates before payments
• Helped in developing an auto reconciliation tool for supplier/customers for both domestic & international
clients
• Helped in developing a scanning solution within ERP- Improved the work efficiency by 30%
• Streamlined the accounts receivables process- Reduced the open deliveries by more than 80%
• Streamlined the overall GL linking process of an Indian customer-Enhanced accuracy & eliminated
reworking
• Improved first pass yield for an Hungarian client- Reduced the re-work by 60%
• Developed a robust FMEA for an insurance business, identified high risk activities, suggested control
measures
• Helped in developing system controls to improve accuracy

2. Projects Undertaken
First Pass Yield
Undertook a project of improving First Pass Yield for a South African automotive client. The project involved
analysis of their last three years data, identify key reasons, improve upstream processes. FPY improved from
existing 70% to 90%. The project helped in reducing re-work by more than 60%
Purchase Order Compliance
Undertook a project of improving PO penetration for a Hungarian client. The project involved analysis of their
historical data, identify suppliers without PO, analyze key factors for non-compliance. Project also involved
negotiating with suppliers in sync with purchase department to improve PO penetration. The PO penetration
improved from existing 78% to 95% within one year. This project helped in improving controllership, getting
better quotes from suppliers ensuring zero duplicate payments.
One stop ERP Solution
Undertook a project of building a scanning solution within ERP. One of our domestic client was using a standalone
scanning solution workflow to process AP invoices. I worked as a functional consultant in the entire project,
wherein we built a scanning solution within ERP. The Project improved the voucher booking time by more than
50%, improved the TAT from GRN creation to Vouched booking by 2 days
Previous Experience
From Jan’06 – Mar’13: Genpact India, as Assistant Manager
• Managed Business Operations, Service Delivery and handled Financial processes; ensuring continuous
engagement with on-shore partners
• Handled team functions viz. manpower planning, recruitment & selection, induction, performance appraisal,
training, etc.
Growth Path
 Process Associate- Jan 2006-July 2007
 Process Developer- Aug 2007-Jan 2010
 Management Trainee- Jan 2010-Jan 2011
 Assistant Manager- Jan 2011-March 2013
Key Result Areas
• Successfully transitioned the mortgage process with a top US multi national bank. Improved processes to
achieve 100% accuracy
• Single handedly transitioned the mortgage funding process of a leading bank. Created standard procedures,
improved process turnaround time & accuracy
• Was part of the Surge team to an accounts payable process with a leading U.S based publishing company.
Eventually transitioned the process successfully to India
• Worked onsite with customer for one year; re-designed their existing process; successfully implemented a
scanning workflow solution.
Highlights
• Streamlined the mortgage post close process, improved accuracy to 100%
• Single handedly transitioned the mortgage funding process in two months

3. • Led the team for surge assignment for a U.S client. Ensured that team met the target from day 1,
managing backlogs of last two months
• Played a key role in developing a scanning solution for the client. Worked with IT team to develop the tool
successfully, incorporated the changes/suggestions within no time. Helped in setting up the scan center
with necessary controls
• Worked as a change management catalyst at client’s site for offshoring shared services
• Imparted knowledge transfer to the ramp up team
• Re-designed the invoice booking process, improved payment process
• Won Promoter score in C-SAT for consecutive three years
• Achieved zero surprise operations for consecutive two years
Performance/Awards
• Accredited with:
o Force Award for playing a vital role in smooth transition of the first process
o Gold Award for excellent service delivery in accounts payables
o Silver & Bronze Awards for exemplary performance
• Got rated as T20 Player for the 2nd
consecutive year
• Efficiently managed a team of 12 people, ensuring lowest attrition
• Successfully completed Epitome (Scanning workflow) Implementation Project (Oct’09 – Jan’10) in US
• Independently handled transition from US to India (Mortgage Funding Transition) during Sep’07 – Jan’08
Aug’04- Oct’05: Bajaj Finance as Executive Trainee (Operations & Credit)
Key Result Areas
• Worked as a credit officer for all consumer & personal loans
• Providing credit approval for all type of loans
• Monthly reporting on first time defaulters & branch arrears
• Conducting personal interviews for personal loan customers
• Surprise verification of sample customers
International Assignments
• Was a part of surge team for one year in United States-Jan 2009-Jan 2010
• Transition of Mortgage Funding Process-Sept 2007-Nov 2007
• Transition of Mortgage Post Close Process-April 2006-May 2006
Salient Features
• Team player, always applauded for strong People connect
• Ability to drive change management under Complex situations
• Out of box thinking to drive Change & Innovation
• Believe in people development, skill development, promote Competitiveness
• Strong belief in data Security & Integrity
• Seek & provide a healthy environment to work. Believe in Work Life Balance
Education
• P.G.D.B.M (Marketing & Finance) from New Delhi Institute of Management, New Delhi, Indraprastha University
in 2000

4. Personal Details
Date of Birth : 29th
September 1976
Address : A-22, Sector 22, Noida-201301
Languages known : English, Hindi
Business Visa : U.S B1/B2 Visa (valid till Apr’ 2016)