Robin Stirling has over 20 years of experience in customer service and 14 years working in the pensions industry. She has a proven track record of delivering against targets and building strong client relationships. Stirling is an effective communicator and leader who thrives on new challenges.

1. Robin
Stirling
Robin Stirling
21 Don Road
Dunfermline
07814720590
2484stir@googlemail.com
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Summary A highly experienced relationship manager with over 20
years customer service experience and 14 years in the
Pensions industry. An effective communicator possessing
good interpersonal skills and leadership qualities who
thrives on new challenges and opportunities. A strong team
player with a resilient drive and enthusiasm and a proven
record of delivering against individual and team targets.
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Experience Standard Life / Relationship Manager
June 2001 - August 2015, Edinburgh
Responsible for the day to day delivery of our service
proposition to a portfolio of corporate clients, building and
growing relationships with key influencers and decision
makers in Finance, HR, Reward and Pensions.
Single point of contact for client related issues, taking
ownership of issue resolution across the business and
ensuring timely and constructive escalation if appropriate.
Production and review of individual client plans, helping
design, create and deliver innovative solutions to improve
awareness, increase engagement and deliver value for all
stakeholders.
Project management of Pension exercises with responsibility
for resource, internal support (IT, marketing etc) and
timescales, ensuring business and client expectations are
met or exceeded.
Attendance at client Governance meetings, review and
delivery of Governance reports, identifying and reporting on
member experience, key trends and regulatory changes
Training and motivation of the dedicated client servicing
team and the wider support network within the business.
Regular review of client processes, creation and
maintenance of client files and maintenance of client
literature and websites ensuring all client, regulatory and
business changes are incorporated.

2. BSKYB / CSR
June 1997 -June 2001, Dunfermline
Customer service representative answering inbound
customer calls dealing with a variety of technical, financial
and viewing enquiries, cross selling and upgrading customer
accounts.
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Education Bo’ness Academy
August 1983 - August 1985
Higher Grade:
Maths, English, German, Accounts, History
O Grade:
Arithmetics, English, German, History, Maths, Music,
Physics, Accounts