1. Robin Hall-Armstrong
Bolingbrook, IL (630) 809-5213 cochise529@gmail.com
SUMMARY
Highly organized business professional with strong project and administrative experience. Displays strong self-
motivation and development, interpersonal and communication skills through all levels of an organization. Ability
to manage expectations correctly and work to resolve conflicts when needed while using creative decision making
to decide where and when the proper escalation is needed. Consistently recognized for outstanding problem
solving, demonstrating initiative/self-starter, and has proven ability to work in a team environment, as well as
independently. Demonstrates high standards of professionalism, integrity and leadership, both within and outside
the organization, appropriately representing business philosophies, protocols and standards.
PROFICIENCIES
• Microsoft Office Suites • OIM/Oracle
• Access • Siebel
• Lotus Notes/Sametime • SharePoint
PROFESSIONAL EXPERIENCE
PNC BANK (formerly National City) 2004 - Present
PNC MORTGAGE, Downers Grove, IL 2010-Present
Executive Assistant
Provide support to Mortgage Executive Risk Management Partners and Teams.
• Administrative duties include support to three risk executives with staff in multiple locations ensuring
successful daily operations of the department.
• Demonstrated effective communication, influence/persuasion, and interpersonal skills with co-workers
in a team-based environment. Ability to prepare and make presentations of data in support of unit
project/tasks
• Create and maintain reporting and presentations for risk executives.
• Coordinate on-boarding and exiting process for employees, transfers and contractors making sure
agendas, training and other processes are seamlessly transitioned.
• Initiates assessment of existing business processes and adopt best-practice process utilizing enterprise
business information systems for business unit; Collaborates with business segments, departments and other
organizational units on development and adoption of optimized business processes utilizing new systems.
Provides technical and analytical guidance to colleagues
• Facilitate project team discussion, decision making, and conflict resolution
• Manage and organize team projects and events via leadership and mentoring programs within Risk.
• Lead in development among executive assistants.
• Supervise administrative staff’s out of office schedules and alternate buddy system.
• Coordinate quarterly Executive Assistant forums, Strengths Finder assessment among assistant, Gallup
results and action planning among assistants
• Provide oversight to internal/external partners, vendors, contractors, other associates, and assistants
related to completion of task and project related deliverables.
• Proactively partner with external executives assistants for self-development and to maintain knowledge
of current industry trends and learning opportunities.
• Execute all processes and procedures to ensure and secure minimal risk during daily decision making
through problem solving.
• Conduct training workshops for various topics that facilitate development and best practices among
colleagues

2. PNC BANK, Chicago, IL 2008-2010
Executive Assistant/Sales Service Specialist Coordinator
Provide support to the Wealth Management Market Executive and Team including working on projects as needed.
• Supporting WM includes supporting the Market Director (EVP), Market Executive (SVP), Trust
Director (SVP), as well as WM officers (VP).
• Maintain calendar and coordinate travel for Market Executive.
• NEO Coordinator – Facilitate new hire onboarding, to include travel, meeting and new hire training
schedules and exiting/termination process.
• Processing invoices/check requisitions, balancing expense reports for officers, acting as local
marketing coordinator ensuring brochures and client pieces are updated and communicating updates to
officers, coordinating client events, as well as maintaining miscellaneous office upkeep.
• Project tasks consist of populating and reconciling weekly/monthly reports for WM, supporting the
WM Wholesaler with Retail partnering, assisting WM team with Genesis conversion reporting and projects
focused on cleaning client/prospect lists during PNC acquisition project life cycle.
• Other duties include assisting with client concerns and being available to work as a back-up to other
Wealth Management Associates (previous role).
NATIONAL CITY BANK, Oak Brook, IL 2006-2008
Wealth Management Associate
Provided daily client support by receiving client inquiries/requests and processing accurately and in a timely
fashion.
• Client request included bill payment, transferring funds between accounts, wire transfers, preparing
loan documentation for closings, opening new accounts, and product management.
• Office duties included answering switchboard, creating and maintaining files, xeroxing, keeping a
clean and organized office environment, and opening and closing office.
• Banking duties include pulling reports via Siebel, paying overdrafts, making follow-up calls to clients,
preparing compiler presentations for client meetings, scheduling due diligence appointments with clients for
loan purposes.
• Performed administrative tasks needed such as booking loans, modifications, account maintenances,
maintaining On-boarding forms ensuring clients receive proper marketing pieces, distribute marketing pieces
to prospects, client, and COIs on a bi-weekly and monthly interval inputting activities in Seibel..
• Other duties include assisting NIL Marketing Manager with PCG client events, working on projects
assigned, being an alternate to Senior Associate in Highland Park and assisting downtown associates when
needed. All duties require handling confidential and sensitive information in a professional manner.
NATIONAL CITY BANK, Oak Brook, IL 2004-2006
Retail Support Specialist
Supported Chicagoland Branch Expansion Project team as well as the Will County Retail District.
EDUCATION
MBA, Business Administration, University of Phoenix, June 2014
B.S., Business Management, University of Phoenix, Warrenville, Illinois, June 2012
Project Management Training/Mentoring - 2013
Change Management/ADKAR Program - 2014
PROFESSIONAL ORGANIZATIONS/ACTIVITIES
Chicago Urban League, 2008 to Present
Young Entrepreneurs of Illinois, 2008 to Present
Vice President of iChoose (NFP), 2012 to Present