1. BRIAN O’NEILL
518 West Ridgemont Road, Peoria, IL 61614 | 309.361.8942 | brvnc5@gmail.com | www.linkedin.com/in/brian-o-neill
PRODUCT SERVICE ENGINEER
Expert in New Product Introduction, Continuous Product Improvement, Training, and Technical Support
Accomplished Product Service Engineer with a big-picture view of driving-edge product development and innovation excellence. Strategic
leader focused on conquering challenges and driving projects to full implementation. Adept in troubleshooting, customer and dealer relationship
management, and managing global deployments and service. SME in new product introduction, continuous product improvement, and process
reengineering in the manufacturing industry. Astute communicator effective in creating technical documentation and training development. Able
to support technology products including positioning, communications, and configuration.
AREAS OF EXPERTISE
Technical Support & Installation | Technical Documentation | Six Sigma | New Product Introduction | Software/Hardware Configuration
Process Engineering | Cross-Functional Team Leadership | Strategic Planning | Continuous Product Improvement | Training & Support
Customer Service | Product Management & Validation | GPS Technology | Mining Technology | Grade Control | Machine Autonomy
PROFESSIONAL EXPERIENCE
CATERPILLAR, INC., Peoria, IL 2000-Present
Senior Product Service Engineer | 2015-Present
Provide advanced support to customers to resolve onboard and office system issues. Delivered expert-level
 Championed new product introduction (NPI) initiatives; developed new software and hardware and executed Field Follow programs at
various customer sites. Released four new versions of software for MineStar Fleet truck assignment system expanding the installed base of
software and increasing the number of units in the field.
 Executed continuous product improvement (CPI) and provided feedback to engineering and collaborate with the team to resolve issues
and implement fixes in later versions.
 Successfully delivered business continuity during a short-staffed holiday by analyzing issues and recommending actions to fix a customer
site issue; led efforts to bring the site back up and running without significant downtime in less than five days.
 Facilitated ongoing technician and operations staff training and support to customers and dealers to effectively manage and operate
Caterpillar Technology products.
 Established a Remote Monitoring Center to monitor autonomous haulage sites.
 Authored publications and updated/reviewed existing publications prior to presentment to wider audiences.
 Served as key stakeholder for parts release and stocking levels; authorized release to the ordering system.
Site Engineer/Technology Specialist - Design | 2013-2015
Served as a subject matter expert (SME) for autonomous trucks at Australia area customer sites and supported the autonomous systems and
reporting to the Mossville engineering hub. Installed, configured, upgraded, and commissioned autonomous trucks.
 Deployed eight autonomous haul trucks to iron ore mine in Western Australia during the 2-year FMG Solomon Deployment project.
 Trained onsite personnel and dealer technicians to adequately support daily autonomous truck operations.
 Improved autonomous haulage system operations by identifying needs and opportunities.
 Executed expert, complex issue and incident investigations and provided deep dive information and technical knowledge to engineering.
Senior Technologist - Design | 2011-2013
Performed site support and development, new software validation, maintained test track hardware, and supported/trained command-based
system components and software.
 Created the first field follow site for Caterpillar AHS (Navajo) as an intricate SME for the 18-month Navajo Autonomy Project.
 Validated new Terrain and Aux software following test cases to ensure 100% functionality of features.
 Delivered hardware reliability and availability for test case scenarios during the validation phase; installed and maintained command
hardware on test track machines.
 Supported and trained to installed base of Terrain and Aux components at the Mossville test track and Navajo mine site installations.
Technology Solutions Representative I & II | 2005-2011
Installed, maintained and supported CAES systems. Configured and troubleshot CAES and validated comms and positioning systems. Led
issue identification and reporting.
 Successfully installed, maintained, and trained CAES systems at mining and landfill operations.
 Collaborated with the Customer and Account Manager to deliver custom configurations for multiple sites and remote/on-site
troubleshooting of the system.
 Performed installation coaching and components configuration for the Caterpillar supplied communication and/or positioning system.
 Escalated complex onboard system issues to the product team for resolution.

2. BRIAN O’NEILL |309.361.8942 | brvnc5@gmail.com | P a g e | 2
CATERPILLAR, INC., Peoria, IL Continued
Consultant via Bradford and Galt | 2000-2005
Installed and configured MineStar system and provided ongoing support and upgrades. Managed installation and configuration of Tope
displays and provided CAES installation and support.
 Collaborated with a cross-functional team to install and configure MineStar solution at multiple Western US customer sites.
 Delivered superior onsite and remote support of the MineStar system to Arch Coal, Newmont, and Phelps-Dodge; assisted with upgrades
to the system and worked with the database.
 Executed expert installation and configuration for the Tope displays installed at the site; integrated new releases and features as available.
 Spearheaded CAES implementation at numerous landfill and power generation plants across the US.
Earlier Professional Experience
Network Manager/Technologist, State Farm Insurance, Illinois, 1999-2000
EDUCATION & CERTIFICATIONS
KAPLAN UNIVERSITY, Davenport, IA
B.S., Business Administration, Human Resources, and Management (4.0 GPA)
Honors: Sigma Beta Delta International Business Honor Society, Alpha Beta Kappa National Honor Society (Delta Zeta Chapter)
OAKTON COMMUNITY COLLEGE, Des Plaines, IL
A.A., Liberal Arts, Chemistry (3.2 GPA)
ILLINOIS STATE UNIVERSITY, Normal, IL
Occupational Safety studies
Six Sigma DMAIC/DMEDI Green Belt Certification
VOLUNTEER & COMMUNITY SERVICE
Volunteer, River Clean-Up/Arbor Day Tree Distribution, Living Lands & Waters (2016-Present): Distributed hundreds of oak seedlings
for community planting. Assisted with the Illinois River clean-up by removing trash from the banks and moving to a recycling/landfill facility.
Blood Donor, American Red Cross (2015-Present): Donated blood during numerous blood drives.