1.  Focused on the fundamentals of computer technology, installation and configuration of PCs,
laptops, related hardware,and basic networking. Also trained to provide the skills required to
install and configure PC operating systems, as well as configuring common features (e.g. network
connectivity and email) for mobile operating systems Android and Apple iOS
 Trained in Core Electronics including DC circuits, AC Circuits, Power supplies, Transistor
theory, Corrective and preventive maintenance techniques, and Administrative procedures.
 Performed installation, splicing, and testing; Confined Space safety; hazardous material safety;
and basic telephony knowledge and skills. Learned the proper use of industry standard tools and
practices.
 Proven Skill in ability to install and test horizontal and backbone cabling systems, Shore Ties,
and analog and digital telephone and data circuits to communication closets and work areas.
 Trained on Fiber Optic Technology,cable construction, cable characteristics, standards,safety
procedures, cable handling and pulling, cable splicing, cable termination, testing and
troubleshooting.
 Completed training in telephony training using Avaya Communication Server 1000E and
CallPilot Voicemail systems. Possessed the skill required to program, administer, and maintain a
customer database and associated hardware,perform telephone installations to digital trunking
facilities configuration and implementation. Public Address System troubleshooting and
Voicemail administration.
 Trained in the skills required to be a Network Technician,including network hardware,
connections, software,the OSI Reference model, and different protocols used in local area
networks (LANs),wide area networks (WANs),and how to properly set up a Video
Teleconference (VTC) using both Ethernet and ISDN connectivity.
 Network and computer system installation and administration training on the following topics:
Installation, configuration and troubleshooting of UPS,switch, router and HDSL equipment;
installation, configuration and upgrading of USCG servers,workstations, laptops, and peripheral
devices; system administration of users,groups, passwords, anti-virus software,backups,
preventive maintenance, Exchange server mailboxes, distribution lists, public folders; use of
testing and troubleshooting tools, procedures, and resources.