Robert Brand Training - Brochure

“Real learning happens in the act of doing,
and effective training needs the active participation
of trainees. In our courses, we give trainees time
to explore, practice, discuss, ask questions,
and understand things clearly.”
Robert Brand
Business Training Solutions
robertbrandtraining.com- info@robertbrandtraining.com
Stimulating, enjoyable, interactive and practical.
info@robertbrandtraining.com
robertbrandtraining.com
Eng. +66 (0)818 020623
Thai + 66 (0)892 577976

Increasing employees’ knowledge and skills is one of the best ways
to improve productivity. Research has shown that businesses
receive many benefits from developing its workers, including:
> Increased efficiency resulting in financial gains.
> Decreased need for supervision.
> Reduced employee turnover.
> Exceeding industry standards.
> Increased productivity.
Robert Brand’s clients:
Why Train your staff?
“You don’t build a business, you build people. And then people build the business.”
96% of employers said continuingeducation
improvesjob performance.
71% of workers are "not engaged" or
"actively disengaged" in their work.
61% of trainees said they were very likely to
remain with their current employer for the
next five years or more.
53% of workers would be interested in
pursuing further education if their employer
offered it.
* sources available.
Zig Ziglar
“As Program Director, I found him to be
innovative, knowledgeable and committed
to developing quality programs. Mr. Brand
approached his work in a very professional
and productive manner.”
Collin B. Mercer,Vice President
Canadian Multicultural College

Flexible Solutions
> At your facilities,because
we understand thatyour
companyis busy and needs
trainingon site.
> At one of our partner
facilities, because being
outside of the workplace
helps participantsfocus on
the workshop.
Facilities & Lunch included.
> By the sea or upcountry,
for companies that want to
reward their employees with
rest and relaxation after
intense training.
Transport, accommodation &
meals included.
> All our packages are tailor-made to suit your particular needs, abilities and
constraints. We want to help you develop the best training solution that meets
your company requirements.
> All our workshops can be done in English and/or Thai, as Robert Brand is fluent in
both languages. Having worked in North America, Europe and Southeast Asia, Robert
understands the challenges of working in multicultural teams and difficulties of cross
cultural communication.
You choose the length, language, and location.
Training Evaluation
Evaluate changes in skills,
knowledge and attitude by tests,
interviewsand/or observation.
Training Workshops
Relevant content
with demonstrations,
practical exercises, Q&A, quizzes,
and dynamic activities.
Training Needs Assessment
To understand training needs, to
design the most effective training,
and to get the best return on
investment.
At your premises In Town The Escape
“His fluency in both Thai and English allowed him to deal
effectively with Thai and foreign employees. I have no
hesitation in recommending Mr. Robert Brand for
management, marketing, or any form of communications.”
Wasana Wirachartplee,Asst. ManagingDirector
Nite Spot Productions

Building Successful Teams
Break barriers and perform better.
Day 1
1. Communications
1.1 CommunicationModel
1.2 Non-verbalcommunications
1.3 Feedback
1.4 Active Listening
1.5 Giving Instructions / Directions
1.6 Meeting Skills
2. Team Development
Forming, Storming, Norming, Performing
3. Team BuildingStrategies
3.1 Relationship Management
3.2 Setting Goals
3.3 Clarifying Roles
3.4 Problem Solving
Day 2
3. Team BuildingStrategies
3.1 Relationship Management
3.1.1 PersonalCommunicationstyles
3.2 Setting Goals
3.2.1 Using flow charts to plan
3.3 Clarifying Roles
3.4 Problem Solving
3.4.1 Learning to think outsidethe box
4. Conflict Resolution
4.1 5 responses to conflict
4.2 Techniques for resolvingconflicts
4.3 Ways to collaborativeresolution
Day 3
5. Case study: practicalexercises, activities
and presentationson teamwork.
The Cohesive Team The Dynamic Team The Master Team
Challenging, Educational and Fun
“We were impressed with how he
worked in a team, and appreciated his
communication style when directing
us.”
Lynne Hamilton, Vice President
Vancouver City Singers
> The main goal of team building is to improve organizational harmony and productivity.
Taking staff out of the office helps break down barriers, and eliminate distractions. Participants
learn about team development strategies and ways to improve their communication skills
through a series of short lectures and experiential activities that include pair work, group
activities, problem solving, quizzes, discussions, role play and other exercises that allow trainees
to practice and develop the target skills.

Day 1
1. EQ and Communications
1.1 CommunicationModel
1.2 EQ Basics
1.3 ChairingMeetings
2. Leadership
2.1 Leadership styles
2.2 Types of people
3. Motivation
3.1 Hierarchy of needs
3.2 Motivating Factors
3.3 MotivationalTrifecta
3.4 Recent surveys and discoveries
3.5 Practical Techniques
Day 2
4. Coaching
4.1 Five steps of coaching
4.2 SMART goals
4.3 Feedback and follow-up
4.4 Developingother leaders
5. Delegating, Autonomyand
Accountability
6. Conflict Management
6.1 Cross cultural conflict
Day 3
7. Case Studies
7.1 Influencevs. Authority
8. Project Presentations
Effective Leadership
Tap into your leadership potential.
Lead, Motivate, Succeed
Skillful Leaders Effective Leaders Proficient Leaders
“I found him a pleasure to work with.
He was positive, hardworking and
outgoing. He went out of his way to
make our students’ learning experience
a well-rounded and diversified one.
Robert always went the extra mile and
it paid off.”
LorraineBurke, Director
Career DevelopmentInstitute(CDI)
> The main goal of our leadership workshop is to develop successful leaders that
can inspire and motivate. Participants analyze the pros and cons of different
leadership methods, discover their own leadership styles, and learn best practices
for motivating and coaching staff through lectures, discussions, exercises,
experiential activities and self analysis.

Day 1
1. Risk Planning
1.1 Appetite and Tolerance
1.2 Tools and Techniques
1.3 Risk categories
1.4 Risk Register
2. IdentifyingRisks
2.1 Risk Breakdown Structure
3. Risk Assessment
3.1 Probability& Impact Chart
4. Risk Impact Evaluation
4.1 Three point evaluations
5. Respondingto Risk
5.1 Four responses to negative risks
Day 2
2. IdentifyingRisks
2.2 Fishboneand flowcharts
4. Risk Impact Evaluation
4.2 Expected MonetaryValue
5. Respondingto Risk
5.2 Four responses to positive risks
5.3 Planning responsesto risks
5.3.1 Triggers
5.3.2 Contingencies
5.3.3 Residualand SecondaryRisks
5.3.4 Budgets and Schedules
Day 3
6. Controland Monitor Risks
6.1 Audits and Reassessments
6.2 Trend analysis
7. Case Studies
Risk Management
Improving your chance for success.
Identify, Plan, Mitigate
Assess Plan Control
“Professionally, Mr. Brand is
knowledgeable in his field of interest,
and I dare say he is a very competent
person. As a teacher, he is very kind,
considerate and caring.”
Dr. Apiwat Watanangura,Dean of Humanities
Bangkok University
> Projects with good risk management can expect a 15% higher success rate, a 17%
increase in cost efficiency, and a 15% increase in schedule efficiency. Workshop
Participants learn risk management by identifying risks, categorizing them, calculating their
impact, planning responses, developing mitigation strategies, and monitoring and
controlling them through a risk register. Trainees practice their target skills through analysis,
discussion and developinga risk management plan for sample case studies.

Package 1
1. Starting
1.1 Starting a presentation
1.2 Body language
1.3 Voice
1.4 Preparation tricks
2. Informing
2.1 Time, Questions,and Handout
2.2 When and How
2.3 Many Parts
3. Signposting
3.1 Transitions
3.2 Clarifying
4. Finishing
4.1 Summarizing
Package 2
5. Starting Strong
5.1 Jokes, Quotes and Anecdotes
6. Keeping their interest
6.1 Samples and Realia
6.2 Involvingthe audience
7. Using Images
7.1 The good, the bad, and the ugly
7.2 Describingpictures
8. Strong Finish
8.1 Conclusion
8.2 Call to action
Package 3
9. Using Powerpoint
9.1 Graphs and Charts
9.2 Quantity and Quality
9.3 Tricks and Techniques
10. Demonstrations
10.1 Interacting with the audience
11. Taking Questions
11.1 What not to say
12. Closing the deal
12.1 Bringing things full circle
12.2 Things to do
English Presentation Skills
Speak clearly and confidently.
Inform, Interact, Inspire
16 Hours – 2 Days 32 Hours – 4 Days 48 Hours – 6 Days
> Selling, reporting and informing groups of people all require presentation skills, yet most
people are afraid to stand up and speak…especially if it’s in second language. We help you
overcome your fears by giving you the necessary presentation and language skills to
present in English.
The best way to learn is by doing and in our workshops, trainees practice presenting
numerous times; each time adding another step, so by the end of the workshop every
trainee has repeatedly practiced their target language and presentation skills.

“...the progress of our Club’s personnel has
improved remarkably. Besides having well
structured lesson plans, it seems he is gifted
with the ability to make learning an
enjoyable experience...”
Michael E. Baud, General Manager
The Heritage Club
Why choose Robert Brand Training?
Robert Brand has been delivering training
solutions for more than 18 years teaching
leadership, management and business
communication skills at colleges, universities,
and to the staff of many companies, including
Mitsubishi, Hewlett Packard, Siemens and
Hilton Hotels.
Robert has lived in Thailand almost 30 years
and speaks Thai fluently. He understands the
many challenges of working and communicating
in a multicultural and multilingual environment.
Mr. Brand has over 16 years of management
experience, and has successfully led
multicultural teams of more than 100 people in
various business sectors, including hospitality,
education, manufacturing, and IT.
Our programs are highly interactive:
> Group exercises and discussions
> Business simulations and role plays
> Experiential activities & educational games
> Participant led presentations
> Relevant and concise course material
Robert Brand Training’s goal is to inspire you to learn, and to deliver the skills and knowledge that
increases your productivity and success.
Robert Brand’s Qualifications
Certified Technical Trainer (CTT+)
Project Management Professional (PMP)
B.B.A. in Business Management
Diploma in Instructional Design
English Teaching Certificate (CERTESL)
Microsoft Certified Trainer (MCT)
Microsoft Certified Professional (MCP)
Project Management Certificate (Project+)
F&B Administration Certificate
New Media Production Certificate

Business Training Solutions
Empowering people to succeed.
Info@robertbrandtraining.com
robertbrandtraining.com
fb.com/RobertBrandTraining
Skype: Robertbrandtraining
Eng. +66 (0)81 802 0623
Thai + 66 (0)89 257 7976
Available Workshops
Project Management
Train-the-Trainer
Presentation Skills
Meeting Skills
Negotiation Skills
Motivation
Leadership
Team Building
Communication Management
Risk Management
Quality Management
ContinuousSystems Improvement
Conflict Resolution
Cross Cultural Communication
Business Writing
E-learning Solutions
Teaching English as a Second Language
Menu Engineering
Telephone Skills for Reception & Operators
* Please note that this list is not exhaustive, but
samples of workshops that are available.

Robert Brand Training - Brochure

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