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Developing The Coaching Skills of Your Managers and Leaders

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Developing effective coaches in your organization is critical to its success. When armed with effective coaching skills and the inclination to coach workers regularly, managers and supervisors can dramatically uplift business results and the performance and lives of their workers.

According to a study by Bersin by Deloitte, organizations with senior leaders who coach can effectively and frequently improve business results by 21 percent compared to those who never coach.

Join BizLibrary's Libby Mullen, as she uncovers key elements of training you can implement to develop leaders that are able to create measurable differences in performance through coaching.

You will learn:
- The difference between coaching and mentoring
- How to assess, match and apply key coaching skills to align with specific employees and situations
- How to develop the most effective coaching models for your organization
- Skills development exercises to include in your training design
A "coaches’ toolkit" that includes emerging competencies for managers and leaders

Published in: Recruiting & HR
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Developing The Coaching Skills of Your Managers and Leaders

  1. 1. Presenting Today Libby Mullen Learning & Development Manager BizLibrary Katie Miller Learning Specialist BizLibrary
  2. 2. www.bizlibrary.com/demo
  3. 3. Poll Question How would you describe your manager training and development?
  4. 4. Poll Question What is your managers’ biggest challenge when coaching employees?
  5. 5. How coaching can improve the performance of your employees and organization. How to develop your managers coaching skills based on leadership styles. How to develop a coaching method/model that will work for your managers and organization. WHAT YOU SHOULD BE ABLE TO TAKE-AWAY
  6. 6. WHY COACHING SKILLS ARE IMPORTANT FOR YOUR MANAGERS? Top Missing Skills In Mid-Level Leaders 1. Coaching 2. Performance Appraisal 3. Developing Others 4. Managing Change 5. Communications 6. Business Acumen SOURCE: Bersin by Deloitte 21% Organizations with senior leaders who coach effectively and frequently IMPROVE BUSINESS RESULTS BY 21% SOURCE: Bersin by Deloitte
  7. 7. Coaching is a process that enables learning and development to occur and thus performance to improve. To be successful a Coach requires a knowledge and understanding of process as well as the variety of styles, skills and techniques that are appropriate to the context in which the coaching takes place.” Source: Eric Parsloe, The Manager as Coach and Mentor “
  8. 8. BUSINESS COACHING EXECUTIVE COACHING CAREER COACHING LIFE COACHING What is Coaching?
  9. 9. ENCOURAGEMENT EMPOWERMENT DIRECTION AND ORDERS FEEDBACK AND PRAISE ROOKIE: HiTell, LoPraise CONTRIBUTOR: HiTell, HiPraise KEY PLAYER: LoTell, HiPraise CAPTAIN: LoTell, LoPraise SOURCE: Coaching Skills: Leadership Styles (Part 2 of 5), ej4 COACHING AND LEADERSHIP
  10. 10. COACHING AND LEADERSHIP ENCOURAGEMENT EMPOWERMENT ROOKIE: HiTell, LoPraise CONTRIBUTOR: HiTell, HiPraise KEY PLAYER: LoTell, HiPraise CAPTAIN: LoTell, LoPraise SOURCE: Coaching Skills: Leadership Styles (Part 2 of 5), ej4
  11. 11. PERSONALITIES LEARNING PREFERENCES DISTANCE AND TECHNOLOGY COMFORT RELATIONSHIP OBJECTIVES RELATIVE EXPERIENCE Key Factors for Coach and Coachee
  12. 12. Goals Reality Options Will Current Reality Ideal Gaps Action Review Contracting Listening Exploring Action Review Outcome Situation Choices/Consequences Actions Review Spot The Opportunity Tailor The Intervention Explain The Task Encourage Review Clarify The Issue Open Up Resources Agree The Preferred Future Create The Journey Head For Success What Coaching Model is Right?
  13. 13. Help the coach assess current performance Identify gaps or areas for performance improvement Help develop a plan to close gaps or improve performance How to deliver and act on the plan Coaching Models
  14. 14. Coaching is building one-on-one relationships and managing a process that result in specific improved performance in targeted areas.
  15. 15. RELATIONSHIPS PROCESS IMPROVED PERFORMANCE Successful Coach
  16. 16. Today’s coaches must be multi-functional, and be equally competent as a manager, tactician, trainer, psychologist, physiologist, and sometimes even a counselor. You simply cannot coach the same way as you did ten, fifteen, or twenty years ago for a number of reasons.” Source: Gary Curneen, Professional Coach and Blogger “
  17. 17. MANAGER OBLIGATIONS At any given time, a manager will function someplace on this continuum . . . . Supervision and Compliance Achievement of Goals
  18. 18. 1. Positive approach 2. Future orientation 3. Two-way communication 4. Coach listens more than talks, employee must be committed to frank discussion about needs 5. Coach heavily invested in success of employee 6. Commitment to continuous learning by BOTH parties 7. Desire for improvement A Coaching Process Checklist
  19. 19. TRAITS SKILLS BEHAVIORS For Coaches • Positive • Future-oriented • Curious • Collaboration • Learning facilitator • Educator/teacher • Continuous learner • Outward focus • Active, engaged listener Essential Traits, Behaviors and Skills
  20. 20. Coaches Toolkit Communication Performance Management Emotional Intelligence Business Acumen
  21. 21. Communication Key Skills Active listening Learning to frame and ask effective questions Courageous conversations
  22. 22. Communication Purpose 1. Identify obstacles to employee success 2. Find solutions or ways to overcome obstacles 3. Establish agreed upon definitions of success and plan of action 4. Gain commitment and engagement
  23. 23. Does the employee have the capacity to perform and improve? Does the employee have a positive attitude? Is the employee curious? 3 Questions a Manager Should Ask
  24. 24. Performance Management Key Skills Understand employee engagement and motivation Goal setting Delegation
  25. 25. Performance Management Purpose 1. Identify strengths and weaknesses 2. Outline goals and objectives 3. Understand how to prioritize and capitalize on strengths 4. Improve performance in targeted areas
  26. 26. Business Acumen Key Skills Business operations and functions Making decisions Industry knowledge
  27. 27. Business Acumen Purpose 1. Professional level understanding 2. Influencers and key stakeholders 3. The decision-making process
  28. 28. Emotional Intelligence Key Skills Self awareness, motivation and regulation Build effective relationships
  29. 29. Emotional Intelligence Purpose 1. Guide employees through workplace conflicts and difficult situations 2. Adaptability in a fast-changing work world 3. Positive response to diversity in thought and culture
  30. 30. How can we get managers to make time to coach?
  31. 31. • Part of a manager/supervisor job • Job and performance focused • Interest is functional • Driven by manager • Relationship is based on specific job role • Outside the manager / employee relationship • Focused on professional development • Focus on mentee, personally and professionally • Across job boundaries COACHING VS. MENTORING Coaching vs. Mentoring
  32. 32. Asking rather than telling. How to think, not what to think.
  33. 33. How to communicate the importance of developing the coaching skills of your managers and leaders. Coaching models and how you can adopt and adapt them for your organization. Four key competencies to develop with your managers and leaders. Four key competencies to develop with your managers and leaders. Key Take-Aways
  34. 34. Questions?
  35. 35. Team Facilitation Skills: Meeting Management Video Course Welcome to the "Team Facilitation Skills: Meeting Management" video course meant to teach leaders how to prepare for and run team meetings. It comprises eight video lessons that cover topics ranging from setting up the meeting environment to developing team rules. Team Facilitation Skills: Meeting Management
  36. 36. Coaching Skills Video Series How do you get your employees to be better than they were yesterday? What can you do, as their manager, as their coach, to help them perform better than yesterday? This video series shows you how to coach your employees so then can advance through the four groups; rookie, contributor, key player and captain. Coaching Skills
  37. 37. Let us know through the poll if you’d like a free demo of BizLibrary’s online course collection. www.bizlibrary.com/demo Try out these video lessons and more!
  38. 38. Thank you for attending! Katie Miller Learning Specialist BizLibrary Libby Mullen Learning & Development Manager BizLibrary

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