1. C U R R I C U L U M V I T A E
Roagan Hall
07933 330 723
roagan@msn.com
PROFILE
I have experience with customer service as a Sales advisor and Sales Team Leader with Maplin Electronics and with
After-Market B2B Sales with Markem-Imaje. I chose to take a break from work earlier this year in order to support
my wife full-time with my new born son. Now I look to join part of a team either utilizing my team leader
experience or my customer service experience.
I am confident, approachable and ambitious. I am capable of giving great customer service, I am highly technical
and learn new systems and processes at ease. I am fluent in Windows (XP-8), Mac OS, EPOS, Salesforce.com, SAP
(CRM & ECC) and I have a working knowledge of Linux based systems in particular Debian Wheezy.
As a strong team player, an advocate of exceptional customer service and a love of learning and developing myself
with each and every day I believe I am an ideal candidate for your role. In my spare time I enjoy video filming,
production & editing; travelling; live music particularly in a festival environment.
WORK EXPERIENCE
Markem-Imaje Ltd
After-Market Sales Sep 2012 – Present
Main Objectives - To support the sales of +£8m worth of After-Market Sales
-­‐ To provide the After-Market Department with Marketing activity
-­‐ To provide on-site customer support
-­‐ To provide machine sales support with product sampling, Cost of Ownership and
-­‐ consumable specific knowledge
Further Experience - Salesforce Local Project Manager & SuperUser
-­‐ Salesforce Support (Both Back-Office and Sales team)
-­‐ Eloqua (E-Shot platform) Experience
-­‐ Social Networking (Linked in, Twitter etc.) Digital Marketing
Comments Within Markem-Imaje I have learnt a great deal in Sales, Marketing and Sales support, also
by being trusted with the role of Salesforce Project Manager I have held small training
sessions for Sales Teams and Back Office teams along with on the phone/E-mail support. I
have also carried provided technical support for iPad’s (IOS) and Laptops (Windows).
Maplin Electronics
Sales Team Leader Nov 2010 – Sep 2012
Main Objects - Support store sales
-­‐ Support sales team
-­‐ Customer Service
-­‐ Cash handling
-­‐ Refunds & Complaints
-­‐ Deliveries
-­‐ Stock Take & Discrepancies
-­‐ General store maintenance
Further Experience - Merchandising (Participated in the Maplin Merchandising team and refitted various
stores)
Reason for leaving - To pursue career with Markem-Imaje Ltd
Comments Maplin was my first job, from starting as a Part-Time Sales Assistant whilst studying I
became a Sales Team Leader due to my commitment and capability to learn the product
catalogue. I first learnt how to sell with world class customer service and the importance
of maintaining a high morale within a sales team.

2. EDUCATION & QUALIFICATIONS
BURY COLLEGE
BTEC National Diploma in Electrical & Electronic Engineering
Academic Years 2008 – 2010
Grade Distinction, Distinction, Merit
PENDLETON SIXTH FORM COLLEGE
BTEC National Certificate in Performing Arts
Academic Years 2007 – 2008
Grade Merit
HARPER GREEN SECONDARY SCHOOL
Subject/Grades Mathematics B
English C
Science C, C (Dual Award)
Geography B
History C
Business Studies C
Physical Education C
Drama C
Religious Studies C (Short Course)
INTERESTS & ACTIVITIES
-­‐ Video production & editing
-­‐ Live music whether in pubs, concerts, festivals etc.
-­‐ Social gatherings such as festivals & football matches
-­‐ Meditation & Spirituality
-­‐ Self learning
OTHER RELEVANT INFORMATION & SKILLS
-­‐ Full clean UK Drivers Licence
-­‐ Attended numerous sales training courses
-­‐ Very computer literate
YOU CAN FIND ME AT…
www.facebook.com/roagan
https://www.youtube.com/channel/UC31b-M-otUj47eQR3LMjIlg
https://uk.linkedin.com/pub/roagan-hall/64/b44/ab2