1. PERSONALDETAILS:
NAME: Ryan Freeman
ADDRESS: Boskruin,Randburg,SouthAfrica CONTACTDETAILS (CELL PHONE): +27 82 6543959
ID: Will be provideduponapplication OWN TRANSPORT: Yes
WORK HISTORY:
COMPANYNAME DATES TITLE REASON FOR LEAVING
AltechAutopage
Jan 1997 to early2016 (enddate to
be confirmed)
LearningandDevelopment
Facilitator
GSM clientbase isinthe processof
beingsold
Cable andPowerSupplies 1993 to 1996
Office administrationandproduct
delivery
Careergoals
CustomsServices 1992 to 1993 Office administration Retrenchment
QUALIFICATIONS
Skills Development Facilitator Passed 2015
Moderator Passed 2012
Facilitator Passed 2012
Certificate in Management of
Technology and Innovation
Passed – Cum Laude 2011
Assessor Passed 2005
Training Management Passed 2001
Matric/High school diploma Passed 1991
SKILL YEARS EXPERIENCE
MicrosoftOffice:
 Word: Create documentsandtrainingmanuals
From 1999 to present

2.  Excel:Reports,graphs,formulasetc.
 PowerpointPowerPointpresentations;animationsandother
graphics.
 Outlook: I make use of mail,calendarsandmeetingbookings,
Tasks,FoldersandNotes.
Radiospoor Cellular:
(1) CustomerServicesagent
 Dealtwithall aftersalessupport(handset andnetworktariff
information)
 Radiospoorproductinformation,accountqueries,andgeneral
advice to customers.
2 years
(2) Radiospoor Cellulartrainer:
 AppointedasaTrainer in1999 and focusedontrainingstaff on
companycomputersystems,products andservices,andcustomer
service skillsacrossall departmentsinthe business.
1 year
AltechAutopage
AltechAutopage boughtRadiospooroutandI was selectedasatrainer.
Sales(inboundand outbound) call centre coach
My coachingincludes afocusonthe following:
• SalesTechnique coaching
• Motivation
• Self-coaching
• Goal setting
• Workingsmarter
• CustomerService coaching
I continuallyresearchandthendesign/createtrainingmaterial forfuture
coachingsessions.
From June 2015 to present

3. I keeprecord of all individual coachingsessionconducted,totrackthe
progressof each individual.
Salestraining : Retail Store
 Focusedonthe Retail Store environment Ihave trainedanumber
of retail staff onnetworkpackagesandproducts,AltechAutopage
products,internal computersystems,SellingSkills,Customer
Service skills,Time Management,BusinessEthics,andIndustrial
Relationspolicies.
Periodic
Salestraining : 3RD Party sales call centre
 Focusedonthe call centresenvironment Ihave trainedupafew
call centres,locatedacrossSouthAfrica,on Networktariffs,and
Products,AltechAutopage products,Autopage computersystems,
sellingskills, Industrial Relationspolicies,BusinessEthicsand
productpolicies.
Periodic
Inductiontraining for new staff:
AlthoughIhave s beeninvolvedinthe Inductiontrainingprogramme for
manyyears,in 2013 and2014 I wasentirelyresponsibleforall logisticsand
trainingthe AltechAutopage Inductionprogramme fornewstaff entering
the business.
My dutiesincluded:
• Bookingandinteractingwithnewstaff scheduledtoattend.
• Bookedall external andinternal role-playersrequiredtopresentat
the Induction.
 I presentedmosttrainingmodulesonour10 day in-house
Induction
programme.
16 years

4. MTN, Vodacom and Cell packages, products and services:
 Staff trainingonthe benefitsandfeaturesof packagesofferedby
the networks.
 Communicatedtothe entire companyregardingchangesor
introductionof newproducts.
10 + Years
AltechAutopage products and services:
 I trainstaff on the benefitsandfeaturesof AltechProductsand
servicesandhowto sell the products.
Ongoing
In-house computersystems:
 Trainingprovidedtoall staff onthe variousfunctionalitiesof our
internal customeractivationsystemsand after-salessupport
systems.Where possible staff were givenpractical opportunityto
utilise the functionalityduringthe trainingsessions.
5 Years
Soft skills:
 I provide regulartrainingon CustomerServiceSkills, Stress
Management,Time Management and Conflictmanagement.
15 Years
InternetService Providerconcepts and product training:
 AltechAutopage functionedasanISPfor a fewyears.The training
I offeredwasdesignedtohelp staff understandconceptssuchas
Protocol,Autonomoussystems,IPaddresses,Peeringversus
Transitetc.
1 Year

5. Training material designand creation
 Training manuals: Basedon needsanalysisIhave createdtraining
manualsdesignedtomeetthe businessneeds.
 Powerpointpresentations:Asan aid totrainingsessionsIhave
createdpresentations.
 Assessments: Creation,markingandfeedbackonassessments
conducted.
16 Years
Training co-ordination:
 I have bookedstaff ontrainingprogramsand advisedthemof the
trainingcourse details,venue anddate of attendance.
Ongoing
Reporting:
 Reportingonall trainingconducted,includingassessment results,
and behavioural feedbackinsome cases.
16 Years
Acting Training General Manager:
In 2009, whilstthe TrainingGMwas on leave,Iactedinher role.
My duties included:
 Managementof staff
 Monthlyreportingtothe HR Executive
 Managementof trainingprovidedtothe business
 Establishmentof trainingneedsof the business
 Communicationtothe organisationfromatrainingpoint-of-view.
6 months
Management:
Due to myrole of facilitatorandcoach I have oftenbeenrequiredto
15 Years

6. manage staff for the periodtheyattendedtraining/coachingwithme.
This hasrequired thefollowingskills:
 Keepingtrackof staff time management
 Assessmentandbehaviouralperformance
 Feedback tothe learneronareas of requiredimprovement.
In additiontothis, asa musician,Ihave managedandleada fewbands.
I have alsoleadothergroupsof people.
CURRENT
LATEST JOB TITLE
Altech Autopage Retentions Coach Salescoach