1. Richard Tondreau
3127 W. Avondale Dr Denver, CO 80204 (719)510-3993 richard.tondreau@gmail.com
Technical Skills/Proficiencies
 ONYX supportsoftware – analyze,document and prevent future support incidents
 Rally AgileDevelopment Software – early development cyclemanagement
 Practical SQLExperience – data integrity and normalization
 MicrosoftOfficeSuite – clientdocumentation and domain presentations
 QNXT Configuration – highly configurablehealthcareclaims adjudication software;
contractexpertise
 Remedy – ticketing workflow system
Experience
TriZetto Corporation
Consultant I June 2013 - Present
 Configure pristineenvironments during clientimplementations
 Project lead for three different clients with three different business requirements
 Conduct claimunittests to ensure correct configuration
 Troubleshoot and correct issues resulted by denied claims
 Clientsatisfaction through on time go-lives and completingconfiguration under budget
 Maintain strong,positiverelationship with customers via personalized service
 Train and develop employees through a Train-the-Trainer program
 Delegate configuration assignments to other resources in the department
 Business AssociateCertified in the QNXT Application
 Received companywide “PowerStar” award for going above and beyond service
requirements
 Maintain a utilization rateabove80% while on traditional projects
Tyler Technologies
Senior Support Analyst February 2012 – June 2013
 Evaluate business requirements for software enhancements
 Create and modify releasenotes for future updates and releases
 Sole fulltimesupportanalystcovering11 counties and 33 offices and nearly 75 users
 Closed an average of 35 tickets a week with an average open backlogof under 10 tickets
 Received the highest levels of customer satisfaction as noted on clientsurveys
 Reduced an 56 step process for Tax Billingto 13 easy to follow, executable steps
Education
Colorado School of Mines Bachelor of Science
 Economics and Business
o Emphasis in Global Business
Personal Interests
 Co-ed FlagFootball team captain and champion my firstyear leadinga team
 Competitive FlagFootball team member
 I enjoy board games and movies; anything that will strengthen my analytical skills