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RESONATE SOLUTIONS
•Company was able to determine that its target consumers valued
family, safety, time savings and security. Developed better messaging
that connected with audience using these themes
•Company adopted new activation strategies to include:
-Audience attribute targeting
-Website ranking and lookalike targeting to engage with target
consumers
RESONATE RESULTS
CASE STUDY Ecommerce Consumer
Lender
A Deeper Customer Understanding Leads to
Better Messaging
CLIENT CHALLENGES
•Struggled to connect with
current and prospective
customers
•Couldn’t find the right
messaging to gain visibility
•Wanted to reach its target
audience in more channels at a
low CPA
103%
Increase in engagement for CreditLoan.com
$22
CPA that rivals Google AdWords
RESONATE SOLUTIONS
•Resonate tagged six of the firm’s digital properties
•Also implemented bi-directional integration with financial
firm’s DMP
RESONATE RESULTS
•Financial services firm gained a deeper understanding of new
segments and its current 1.4 million clients
•Significant financial savings compared to previous solution, which
was not only expensive but very manual
•Now using Resonate insights for new product launch and website
improvements
CASE STUDY Financial Services Firm How Insights Gave New Life to Segmentation
CLIENT CHALLENGES
•Negative perception growing
for actively managed funds
•Struggled to define unique
value proposition for selling
the product to investors
•Lacked person-level insights of
client segments
3 Strategies for Connecting with the 28 Million Insurance Switchers

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3 Strategies for Connecting with the 28 Million Insurance Switchers

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  • 17. RESONATE SOLUTIONS •Company was able to determine that its target consumers valued family, safety, time savings and security. Developed better messaging that connected with audience using these themes •Company adopted new activation strategies to include: -Audience attribute targeting -Website ranking and lookalike targeting to engage with target consumers RESONATE RESULTS CASE STUDY Ecommerce Consumer Lender A Deeper Customer Understanding Leads to Better Messaging CLIENT CHALLENGES •Struggled to connect with current and prospective customers •Couldn’t find the right messaging to gain visibility •Wanted to reach its target audience in more channels at a low CPA 103% Increase in engagement for CreditLoan.com $22 CPA that rivals Google AdWords
  • 18. RESONATE SOLUTIONS •Resonate tagged six of the firm’s digital properties •Also implemented bi-directional integration with financial firm’s DMP RESONATE RESULTS •Financial services firm gained a deeper understanding of new segments and its current 1.4 million clients •Significant financial savings compared to previous solution, which was not only expensive but very manual •Now using Resonate insights for new product launch and website improvements CASE STUDY Financial Services Firm How Insights Gave New Life to Segmentation CLIENT CHALLENGES •Negative perception growing for actively managed funds •Struggled to define unique value proposition for selling the product to investors •Lacked person-level insights of client segments

Editor's Notes

  1. Here’s a view of definite switchers by account length. You can see that short term switchers are your newest customers. In most cses we’ve found this customers to be deal shoppers with lower lifetime customer value. The switchers who have a 2-12 month horizon tend to be more tenured customers taking a more deliberate approach to their decision-making process. The most-tenured customers are least likely to switch but among those who do, we’ve found that a bad customer experience and need for better customer service are their leading reasons to switch.