1. Katie Mackay
148 Chosen Way, Hucclecote, Gloucester, GL3 3DA
Mobile number- 07791620579
Email- katieyates98@hotmail.co.uk
An experienced receptionist, very skilled in administrative support and working to
deadlines in a busy environment, seeks a position to gain further experience in the
secretarial sector. Hardworking, self-motivated and committed; with an aim to build
upon previous experience and further my career in this area.
Key Skills
• Current and previous experience of working in a secretarial role, creating
letters and then proofreading them after completion by the Dentist, completing
reports for Medico Legal cases in association with a legal dental expert.
• Excellent people skills and great experience in dealing with various members
of the public.
• Experienced in excellent customer service.
• Very good communication skills at all levels.
• Very good computer literacy, including experience of using tablets with
patients to input medical details, everyday use of Word and regular use of
Excel.
Work History
Full-Time Receptionist- Roger Moore Dental Practice- January 2014- Present
day
• Being the first point of contact for the business, greeting patients, booking and
amending appointments using Exact dental system.
• Producing and proofreading letters for patients with more complex treatment
needs and completing Medico Legal reports in conjunction with a legal dental
expert. Reading through and extracting important details from medical and
dental records for inclusion, typing them up, proofreading and amending once
the expert has written his comments in and then invoicing and keeping tabs
on payments received and outstanding.
• Taking care of payments within the practice and reconciling the practice
payment plan each month via the production and maintenance of Excel
spreadsheets.
Temporary Receptionist- Newent Dental Care- July 2013- January 2014
• Organising the record files of all patients and filing them appropriately.
• Communicating with patients and dental professionals in person, via
telephone or through written correspondence.
• Maintaining a busy reception desk, multi-tasking to ensure the dental practice
runs smoothly.
• Performing other duties within the surgery, such as cleaning instruments,
some dental nursing and other general cleaning.
• Very flexible within the role, working lots of overtime as and when needed.

2. Full-Time Study- University of Gloucestershire 2009-2013
Part-Time Counters Assistant Sainsburys July 2011- December 2011
• Worked on the deli counter and sometimes on ‘food to go’ serving hot food.
• Trained to use a variety of food preparation equipment.
• Received a foundation level certificate in food safety.
• Excellent cleanliness and good food storage skills.
• Also trained to work on the checkouts.
Part-Time Cleaner Clearview Cleaning Company January 2010- June 2011
• Performed all household duties.
• Sole cleaner and key holder for a Police Station.
Full-Time Dental Nurse Oriel Villas Dental Surgery 2007- 2009
• Trained to have specialist knowledge of dental equipment and procedures
so as to assist the Dentist.
• Excellent cleanliness when dealing with patients’ personal health, by making
sure everything was disinfected and clean.
• Calm and reassuring people skills.
• Acted as receptionist on occasional days, answering the telephone, booking
appointments and dealing with patients.
• Key holder.
Full-Time Team Manager La Senza 2005- 2007
• Giving a very high level of customer service to fit lingerie.
• A good knowledge of stock.
• Ran the shop on occasional days and was entrusted with banking, till
maintenance and paperwork.
• Communicating with colleagues in a small team.
• Key holder.
Part-Time Sales Assistant Staffordshire Pottery 2004- 2005
• Key holder, responsible for occasionally running the shop alone.
• Till duties included serving and cashing up.
• Stock maintenance, cleaning and having a good stock knowledge.
Temporary Sales Associate TKMaxx 2003-2004
• Great stock maintenance and knowledge.
• Excellent customer service skills.
Education
University of Gloucestershire, Cheltenham- September 2009- June 2012
Qualification-
Bachelor of Education 5-11 Primary Teacher Training- 2:1 with honours
St Benedicts Catholic College, Cheltenham- September 1998- July 2005
Qualifications-
10 X GCSEs A*-C, including Maths- B and English- A
GNVQ ICT- Distinction
3 X A Levels A-C, including English- A

3. Additional Information
• Full, clean driving licence and car owner.
Interests
• Yoga
• Theatre and cinema
• Arts and crafts
References- Available upon request