This document is a resume for Rana Amin Farroukh, who is seeking a management position. It summarizes her 13 years of experience in customer service and school admissions. Currently, she is the Admissions Manager and front office supervisor at Wellspring Learning Community in Beirut, Lebanon, where she oversees the admissions process and front office operations at both of the school's campuses. She has a Bachelor's degree in Political Science from the American University of Beirut.

1. Page 1 of 4
Rana
Amin
Farroukh
P.
O.
Box#
11-­‐5700
Beirut
-­‐
Lebanon
w
Cell:
+961
3
819266
w
Email:
rfarroukh@hotmail.com
“Delivering
high
degree
of
integrity,
dependability
&
loyalty
and
excelling
in
challenging
environment”
Objective:
A
challenging
management
position
in
which
I
can
fully
utilize
my
experience
in
an
environment
that
promotes
productivity,
motivation,
innovation
and
teamwork.
Synopsis:
A
Lebanese
national,
performance
driven,
and
result-­‐oriented
professional
offering
13
years
of
experience
in
customer
service
and
school
admissions
and
administration.
I
am
a
net
savvy,
proactive,
and
systematic
individual
who
possesses
sound
coordination,
motivational,
interpersonal
&
presentation
skills.
To
sum
up
my
experience,
I
combine
networking
&
leadership
skills
with
analytical
&
business-­‐centered
mind-­‐set
that
leads
me
to
positively
contribute
to
overall
growth
&
profitability.
Since
September
2010
and
up
to
date,
I
have
been
assigned
the
role
of
an
Admissions
Manager
and
front
office
supervisor
at
Wellspring
Learning
Community.
Educational
/
Professional
Qualifications
B.A.
(Political
Science),
American
University
of
Beirut,
Lebanon
(2000)
Career
Highlights
Wellspring
Learning
Community:
Admissions
Manager
and
front
office
supervisor/
Bus
service
and
registration
coordinator
Global
International
School
(Jeddah
–
KSA):
Admissions
and
Administration
officer
Libancell:
Customer
Service
Officer
Ø Played
a
vital
role
in
preparing/writing
“Call
center
procedure
and
product
information
book”.
Jaroudi
Transport
Administrative
assistant
to
the
owner.
Career
History
Wellspring
Learning
Community–
Beirut,
Lebanon
Admissions
manager
and
Front
Office
supervisor
Sept.2010-­‐Present
OVERVEIW:
Responsible
for
managing
overall
supervision,
coordination,
and
training
of
all
employees
involved
in
student
admissions
activities.
Ensure
that
all
school
management
and
staff
conduct
all
admissions
application,
documentation
and
enrollment
procedures
in
compliance
with
the
school
policy.
Demonstrate
leadership
and
teamwork
skills,
and
a
positive
attitude
when
conducting
all
matters
involving
school
admissions.
Requires
individual
organization,
decision-­‐making,
teamwork,
dependability,
time
management,
accuracy
and
innovation.
Admissions
• Manage
the
new
student
application
process
from
initial
parent
contact
to
submission
of
application
materials,
interviewing
process,
and
acceptance
or
decline
of
application.
• Act
with
integrity
in
all
situations
regardless
of
the
circumstance
to
ensure
compliance
with
all
standards.

2. Page 2 of 4
• Liaise
with
all
relevant
operational
and
academic
department
heads
in
regards
to
efficient
implementation
of
student
recruitment
and
enrollment
process.
• Manage
and
coordinate
with
Admissions
Assistants
(PYP
&
MYP)
on
all
incoming
application
materials
and
processing.
• Maintain
master
files
for
tracking
incoming
applications
and
prospective
class
lists.
• Manage
student
interview
scheduling
and
arrange
for
student
and
parent
interviewer
participation.
• Prepare
and
file
notes
from
application
intake
and
interview
meetings.
• Maintain
and
update
information
on
Admissions
and
other
webpages.
• Maintain
proposed
Class
List
for
new
school
year
and
convert
to
final
enrollment
list
before
1st
day
of
classes.
Liaise
with
Head
of
School,
PYP,
MYP
and
DP
coordinators
to
finalize
Class
List.
• Manage
students’
waiting
lists,
including
communicating
status
to
parents.
• Provide
campus
tours
to
prospective
families
and
assistance
filling
out
application
materials
as
needed.
• Conduct
interviews
with
prospective
parents.
• Coordinate
with
the
finance
manager
on
tuition
contract
once
new
students
are
accepted.
Reporting
–
prepare
for
school
founder
on
an
annual,
quarterly,
monthly
basis
as
needed:
• Monthly
summary
report
of
Application/Admissions
status.
• Annual
report
of
student
demographics
–
both
applied
and
enrolled.
• Student
interview
assessment
results.
Communications
• Communicate
with
Head
of
School
and
Founder
regarding
matters
of
enrollment
and
new
student
applications.
• Maintain
professional
and
timely
verbal
and
written
communications
at
all
times
with
all
prospective
families
at
Wellspring.
• Communicate
with
principals/teachers/admins
for
all
mid-­‐year
newly
enrolled
student
start
dates
and/or
student
withdrawals.
Policy
and
Procedures
Review
• Ongoing
review
of
admissions
policy
and
procedures,
ensuring
accuracy/relevance
as
school
environmental
conditions
change,
and
ensuring
that
all
policy
and
procedures
are
in
compliance
and
alignment
with
school
mission
and
strategic
goals.
Front
Office
Supervision
for
both
campuses:
Responsible
to
train
and
supervise
the
Front
Office
staff
and
ensure
smooth
running
of
daily
front
office
operations.
Manage
daily
workflow
of
front
office
and
provide
support
during
busy
periods.
• Provide
escalation
support
for
all
issues
with
parents
that
may
occur
both
in
offices
and
over
the
phone.
• Communicate
issues
to
heads
of
departments
and
coordinators
as
appropriate.
• Ensure
all
front
office
requests
are
handled
in
a
timely
and
professional
manner.
• Provide
proofreading
and
editing
support
for
front
office
staff
external
communications.
• Manage
front
office
staff
attendance,
breaks
and
time
off.
Review
Communication:
Review
all
communications
sent
home
to
parents
from
administration
and
classroom
teachers
with
front
office
team.
Answer
questions
for
front
office
team.
Provide
immediate
feedback
to
teachers
and
administration
when
errors
or
inconsistencies
with
established
policy
and
routines
are
noticed.
Student
Records
Coordination:
Maintain
active
student
files;
facilitate
requests
for
copies
of
official
documents
via
online
request
system;
archive
inactive
student
files.
Ministry
of
Education
(MOE)
Filings:
Collect
data
and
prepare
annual
student
list
for
MOE
reports
by
December
31st
deadline.
Work
with
School
founder
on
approvals
and
submit
to
the
MOE.
Keep
detailed
records
and
copies
of
all
MOE
filings.
MOE
Documents
and
Official
Exams
Coordination:
• Maintain
contact
and
cooperation
with
MOE
representatives.
Keep
up
to
date
on
all
MOE
requirements,
decrees
and
bulletins
and
communicate
out
as
needed.
• Collect
and
file
official
documents
needed
for
MOE
filings
and
Student
Exemptions.
• Communicate
with
parents
regarding
exemption
requirements
and
deadlines.

3. Page 3 of 4
• Coordinate
registration
for
official
exams
and
collection
of
ID
cards.
Student
Payments:
Assist
Accounting
with
receipts
of
payments
for
student
tuition
and
other
payments.
Maintain
Email
&
SMS
Database:
Maintain
database
of
student
family
e-­‐mail
addresses;
maintain
current
SMS
database
for
parents
and
staff.
Coordinating
the
routing
for
the
buses;
supervising
and
monitoring
bus
assistants
and
drivers
Member
of
Safety
and
Health
committee
Manage
“info@wellspring”
email
box.
Forward
messages
to
appropriate
staffers
as
needed,
and
reply
to
all
emails
that
arrive
to
“Info
email”.
Coaching
and
Training:
Provide
coaching
support
for
new
front
office
administrative
assistants
in
dealing
with
parent,
student
or
staff
issues
that
arise
during
the
school
day.
Event
Logistics
Support:
Provide
support
for
planning
and
set-­‐up
of
all
school
events.
Required
to
attend
all
school
events
providing
logistics
support.
Global
International
School
(Jeddah
–
KSA)
Admissions
and
Administration
Officer
2008
-­‐
2010
Job
Profile:
Responsible
for
registering
new
students
Supervising
entrance
exams
Build
and
maintain
files
and
database
for
admissions
from
application
through
registration;
Nursery
–
12th
grade
Preparing
Report
Cards
for
students
–
Nursery
–
12th
grade
(several
sections
for
each
grade
level)
Preparing
annual
class
schedule
Preparing
documents
needed
for
the
ministry
of
education
and
other
governmental
offices
Issuing
recommendations,
memos
and
circulars
to
ministry
of
education
LibanCell
(currently
known
as
Touch),
Beirut,
Lebanon
Customer
Service
Officer
2001
-­‐
2004
Achievement:
Promoted
to
an
officer
position
on
July
2002
Prepared/wrote
“Call
center
procedure
and
product
information
book”.
Best
customer
care
employee
2003
Job
Profile:
Responsible
for
investigating
within
the
company
call
center
needs.
Build
and
maintain
files
Prepare
agent
performance
reports
directed
to
management
Respond
to
questions
regarding
large
or
complex
issues.
Train,
assist
and
evaluate
new
recruits
Responsible
for
company’s
new
projects
Test
new
products
The
responsibilities
of
this
position
involved
Acting
coordinator
for
a
staff
of
8
agents
Handling
mails
administration:
replies
to
the
queries
sent
via
mail
to
Libancell
Updating
of
all
internal
policies
and
procedures

4. Page 4 of 4
LibanCell
(currently
known
as
Touch),
Beirut,
Lebanon
Customer
Service
Representative
2001-­‐June
2002
Job
Profile:
Answer
an
average
of
three
hundred-­‐customer
calls/day
through
the
call
center
queue.
Work
hard
to
ensure
customers
are
given
assistance,
and
to
bring
out
over
limit
performance.
Convey
a
reassuring
manner
step-­‐by-­‐step
instruction
to
resolve
customer
problems.
Always
maintain
an
excellent
relationship
between
the
company
and
the
subscriber.
Jaroudi
Transport
Company
Administrative
assistant
to
the
owner
2000
-­‐2001
Job
Profile:
Responsible
for
selling
and
archiving
company
product
directly
with
customers
Maintaining
accounting
entries
Reconciling
accounts
with
banks
and
clients
Professional
Development
Title
Organization
/
Location
Year
Exceptional
Customer
Service
Merck-­‐International
Sept.
2001
Train
the
Trainer
LibanCell
(in-­‐house
training)
Aug.
2001
Microsoft
Outlook
New
Horizon
Sept.2002
Technical
for
non-­‐Technical
LibanCell
(in-­‐house
training)
Jan.2003
Using
the
Mac
v/s
Windows
system
WLC
(in-­‐house
training)
2011-­‐12
Personal
Particulars
Date
of
Birth:
June12,
1978
w
Languages:
Fluent
in
Arabic
(Native)
and
English
Status:
Married
and
mother
of
2
boys
IT
Skills:
Windows,
MS
Office
and
MS
Outlook,
MAC
Preferred
Location:
Beirut
(Lebanon)