1. Ramy Ahmed Al Kady
22nd
Saudi Buildings, Nozha St., Heliopolis,
Cairo, Egypt.
Mobile: 0111 436 4441
Dear Mr. / Mrs.,
I’m writing to express my interest in the IT Position that you have vacant. I have wide experience in dealing with
customers, servers and troubleshooting any problem that comes on hand. I love to face new challenges when it comes to
my career & experience & I love seeking for information & new solutions which I believe will be an asset to your
organization.
As a Senior System Administrator I am responsible for effective provisioning, installation/configuration, operation, and
maintenance of systems hardware and software and related infrastructure.
Thanks for your consideration.
Sincerely,
Ramy Ahmed Al Kady

2. Ramy Ahmed El Kady
22nd
Saudi Buildings, Nozha St., Heliopolis, Cairo, Egypt.
Contact Numbers: 0111 436 4441 / 02 2690 3075.
Email: ramyelkady_87@yahoo.com
Objective:
Seeking a challenging position in a reputable organization where I can utilize my full potential, enhance my experience & develop
my career in the field of Information Technology.
Educational Background:
B.Sc. of Computer & Electrical Engineering, Higher Technological Institute, 10th of Ramadan. Graduation Year: 2009.
Graduation Project: Implementation of UTS Physical Layer using FBGA kit with VHDL. Project Grade: Excellent.
Professional Experience:
MCV (Mercedes) System administrator from April 2015 till present
Responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery
procedures for mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex
operating systems. Recommends the redesign and configuration of operating systems and system applications. Investigates and
analysis feasibility of system requirements and develops system specifications. Identifies methods, solutions, and provides project
leadership and management in order to provide a high level of service to the customers of the department. Performs full
supervision of Operations staff. Below are responsibilities and objectives regarding my duties.
• Expert with Microsoft Windows 2008 R2, 2012 Server, Active Directory Enterprise Administration, Active
Directory process automation (PowerShell scripting, modify, creating group policy and modifying any object in
active directory.
• Responsible for DNS and DHCP.
• Perform daily backup operations (semantic back up), ensuring all required file systems and system data are
successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and
sent off site as necessary.
• Ensure network connectivity throughout a company's LAN/WAN
• Strong understanding and experience with MS Exchange 2010 & 2013 in an enterprise environment including
backup and restore procedures, front end/back end setups, message flow and security.
• Fortinet firewall: for monitoring our networks and resources. Also to give access and apply traffic shaping for
each groups, also to create and grant access for VPN connection
• Forimail: for Deliver comprehensive network security that can protect against sophisticated attacks across a
wide range of locations
• SCCM:: Experience using SCCM/SMS to build OS distributions, Experience with SCCM to build software
distribution packages and Provide license metering and reporting to track use of software and generate
reports and queries
• VMware: Build, install, configure and maintain VMware products including ESXi servers, HA clusters and Virtual
Center. Develop, automate and implement operations best practices. Perform Capacity Management functions
• Expert with cloud services and office 365
Etisalat Egypt Senior Service Desk Engineer from June 2011 till March 2015
The primary Service Desk Analyst role is that of providing first level support through taking calls and handling the
Resulting incidents or Service Requests, using the incident management and request fulfillment processes, in line with
Below Service Desk objectives.
• Acting as shift leader for reports and communication with other teams
• Assign tasks to staff
• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on
• priority
• Modify configurations, utilities, software default settings, etc. for the local workstation

3. • Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Assist with onboarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any
• additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Report issues to the Service Desk for escalation
• Manage PC setup and deployment for new employees using standard hardware, images and
• software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as require
Vodafone Egypt call center Team leader and Technical support agent From August 2009 till May 2011
1. Call center team leader
• Allocating tasks to staff
• Assign tasks to staff
• Helping with training and development
• Completing paperwork
• Handling complaints (from both staff and customers)
• Financial responsibilities
• Ordering stock (where applicable)
• Helping with promotional events
• Personnel duties
• Reporting to senior level management
2- Technical support agent
• Troubleshooting problems that occur with USB devices, wireless routers, and Blackberry services.
• Answering all customers’ technical inquiries.
• Follow up on all customer complaints in case of escalation to the second level.
• Keep the customers updated with the status of their complaints.
• Provide technical advice on how to best use Vodafone devices.
Professional Trainings:
• Project Management Professional (PMP) Year 2015
• Certified MCSE 2012 massaging ( exchange server 2013) Year 2014
• Certified system center configuration manger 2012 Year2014
• Certified ITIL foundation V3 2011 (self-study) Year 2014
• Certified MCSA ( windows server 2012),IT Gate Academy Year 2013
• Certified CCNA Cisco Certified Network Associate, IT Gate Academy. Year: 2013
• Oracle Database 11g Introduction to SQL, New Horizon. Year: 2012.
Language Skills:
Arabic: Mother Tongue.
English: fluent.
Personal Information:
Date of Birth: 2-May-1987.
Nationality: Egyptian.
Military Status: Exempted.
Marital Status: Single.
References are furnished upon response.