This resume is for Julius Muthami, seeking a new network engineer position. He has over 15 years of experience in IT and networking roles, including his current role as a Network Engineer at Macro Helix, where he maintains and supports infrastructure for 250 employees. Previously he held roles as an Application Support Engineer and Help Desk Coordinator. He has technical expertise in systems, hardware, software, and networking technologies.

1. Julius Muthami, BSc
 Cell: 404-502-9554  E-mail: muthamij@gmail.com
OBJECTIVES
An enthusiastic network engineer with the necessary drive and determination needed to resolve complex
networking issues. Possessing effective organizational skills and excellent working knowledge of
networking technologies and having a commitment to keep up to date with the latest developments.
Experienced in providing motivation, guidance and an up to date networking consultancy service to
both colleagues and clients. Now looking for a new and challenging network engineer position, one that
will make best use of my existing skills and experience and further my development.
TECHINICAL EXPERTISE
Systems: Windows 7/8, Server 2008 R2, Server 2012 R2, SQL 2008, SQL 2012 R2, SQL 2014
Hardware: Switches and Routers (Cisco, Dell EqualLogic, Juniper SRX) Cisco ASA Firewall,
Equinox, Avocent, Backups (Veritas, Live state, Drobo), All Personal Computer Hardware, IBM, Dell, HP.
Software: FTP, Telnet, Ping Utilities, Practice Partner, Lytec MD, Medisoft Clinical, SAP, SalesForce,
Ctell, Ctrix ticketing system, PCAnywhere, GoToMeeting and Bomgar.
Networking: TCP/IP, IPX, SMTP, SNMP, DNS, DHCP, WINS, HOSTs, FTP, RIPv1, RIPv2, IGRP, EIGRP,
OSPF, ISIS, BGP, PPP, HDLC, T1/E1, Frame Relay, ATM, VLAN, NAT, Spanning Tree, ISL
Professional Experience
Macro Helix (McKesson), Atlanta GA May 2015 – Present
Network Engineer
• Maintained and supported IT infrastructure for $35 million SaaS division consisting over 250 employees
with thousands of customers across the US. Which covers all aspects of company IT business continuity
and disaster recovery program.
• Managed and supported virtual infrastructure with VMware. Creating and Managing Virtual Machines
on a 6TB database with multiple supporting databases.
• Installation, Configuration, Administration and Troubleshooting of ESX 5.x, VSphere 5.5, Virtual Center,
VI Client.
• Maintained strict security policies and implement measures in accordance with HIPPA compliance
regulations.
• Supported in the implementation of virtual environment including Dell blade servers and 200TB+ SAN
storage system.
• Implemented managed file transfer system resulting in improved tracking for compliance.
• Installing and configuring Windows Server 2012 Active Directory
• Managing and administrating all users domains and accounts
• Designing and implementing IP Scheme, configuring Routers and Switches
• VPN installation for Healthcare IT clients

2. Julius Muthami Resumé, Page 2
• Maintained positive relationships and collaborated daily with executive leadership, security and
applications teams resulting in swift resolutions to technical problems.
• Supported the networking environment by designing system configuration, directing system installation,
defining, documenting and enforcing system standards, the design and implementation of new solutions
and improving resilience of the current environment.
• Maximizing network performance by monitoring performance, troubleshooting network problems and
outages, scheduling upgrades and collaborating with network architects on network optimization.
• Undertaking data network fault investigations in local and wide area environments, using information
from multiple sources.
• Securing network systems by establishing and enforcing policies, and defining and monitoring access; the
support and administration of firewall environments in line with IT security policy.
• Reporting network operational status by gathering and prioritizing information and managing projects.
• Upgrading data network equipment to the latest stable firmware releases, the configuration of routing and
switching equipment.
• Managed and supported Power Admin Server Monitor, to monitor the network and servers integrity, via
email alerts.
• The configuration of hosted IP voice services, the basic configuration of firewalls.
• Maintain and support Disaster Recovery site.
McKesson Provider Technologies, Alpharetta GA August 2011 – May 2014
Application Support Engineer Tier 2
• Responsible for responding to product application support questions from customers regarding the
company’s software.
• Analyzes problems with software applications to identify problem area(s) and recommend corrective
action
• Recommends solutions to customer application questions
• May utilize specialized domain expertise related to the specific application of the software to resolve
customer problems.
• Worked with key partners (Payers, Clearinghouses, internal departments) to resolve customer issues
• Provide technical support to Value Added Resellers of McKesson EHR products.
• Installed, upgrade, and setup LytecMD, Practice Partner, and Medisoft Clinical EHR applications.
• Troubleshoot and configured HL7 interfaces such as Communication Manager, PPConnect, and Mirth
Connect.
• Proficient in SQL language utilizing Microsoft Studio Management and DB Viewer (Ctree) to mine data.
• Installed, setup, and configured Microsoft SQL 2005, 2008 and IIS.
• Utilized CTEL and SAP ticketing system to document and researched support issues.
• Tested, documented and provided work around for defects.
• Analyzed and determined root cause of application failure and determining the optimal configuration of
the requirements.
• Investigated problems through to resolution.
• Provided training to other team mates on new software

3. Julius Muthami Resumé, Page 3
• Interacted effectively with teams from various disciplines to find the resolution of problems.
Intercontinental Hotel Groups, Alpharetta GA January 2004 – February 2011
HSS Technical Support
• Provide technical expertise and troubleshooting tips to Tier I support regarding networks, servers, PCs,
routers and printers. Also, handle Windows application escalations.
• Provided technical support for Cisco routers 2650 series
• Facilitated the resolution of all hardware, software, communications, and procedural situations.
Diagnosed faults, initiated repairs on failing systems, and monitors service vendors' responses.
• Provided limited support for Hotels using Micros Property Management System with basic SQL
functions.
• Regarded by my peers as a subject matter expert for HOLIDEX Plus®
• Assist Tier I staff and hotels on complicated Windows issues, including workstation reimaging.
• Resolve escalations from internal and external customers for various complex issues.
• Supported Hotels end users with network issues from TCP/IP, DCHP, VPN and Ethernet.
Intercontinental Hotel Groups, Alpharetta GA May 2002 – January 2004
EDS Help Desk Coordinator
• Provided technical and customer service support to all Holiday Inn and Global II client hotels, and travel
intermediaries using electronic distribution systems (EDS) to make reservations.
• Assisted in maintaining the data integrity of all EDS hotels data base information
• Troubleshoot and researched hotel database for all EDS interfaces regarding rates, inventories, availability,
marketing, policy information, rules of operations and hotel screen updates using HOLIDEX Plus system.
TECHNICAL SKILLS
APPLICATIONS
Serve U, secure FTP software, Hosting, managed cloud solutions, Juniper SRX, GoAnywhere, secure FTP
software for enterprise clients, Alert Logic, managed security cloud management , AppAssure 5 Core, backup
recovery, VMware, version 5.5, Power Admin server monitor, Centos, Kaspersky Antivirus
SELECTED ACCOMPLISHMENTS
• CCNA 2014
• Yellow Belt achievement for SIX SIGMA, 2012
• Worked as part of the HSS Global Customer Care team to achieve the 2009 STEVIE® Award for outstanding
customer service.
• Active participant in Revenue Management training in 2007.
• Numerous BRAVO awards for outstanding individual and team achievements.
Education

4. Julius Muthami Resumé, Page 4
Associate Degree in Information Systems Networking at Chattahoochee Technical College, Dec 2006
Bachelor of Applied Science at Southern Polytechnic State University May 2013