1. Raminder Kaur
C3 khosla building 3rd floor,gagan vihar
New Delhi-51
Present Organization Orange Business Services.
Phone Number +91 9953958193
Email raminderka@gmail.com
Profile Summary
 Graduate in commerce from Ellim University Sikkim.
 Having 6.5 years of comprehensive experience in Incident management, Change
management, problem management maintenance and Production Support.
 Well Versed with OSI Layer and Subnetting, VLSM, Router (Network), ITIL.
 Knowledge of Cisco IP addressing and configuration for Routers (1700, 1800, 2500, 26XX,
36XX, 37XX, 72XX Series) and Switches (2950, 2960, 3750 Series.
 Routing Logic concepts and Basic Knowledge of Routing Protocols such as Static, Default,
EIGRP, RIP v1 and RIP v2, EIGRP & OSPF.
 Configuring and troubleshooting of LAN & WAN.
 Working experience on different home routers like Netgear,Cisco,Dlink and Knowledge of Static
and Dynamic NAT.
 Proficiency in Linux, Microsoft Windows 98 , Windows 2000 and Windows XP and Effective
 Excellent Technical, Analytical, Presentation, Communication skills.
 Strong team player and very good in interacting with Business users.
Professional Experience
 Orange Business Services. (20th November 2013 to Present)
 TechMahindra.(October 2008 to January 2013)
Education Expereince :
 Bachelor of Commerce
Training Undergone :
 Successfully Completed ITIL certification V2 and V3.
 Successfully Completed CCNA training.
 Successfully completed Prince 2 training.

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Project Experience – Detail
 Customer s a multinational information technology company providing IT and
telecommunication services to the air transport industry
 Project Description
 Role  Incident/Problem Management
 Duration  November 2013 to Present
 Company  Orange Business Services.
 Responsibilities/
Deliverable
 To fix Router(Network) issue with First level troubleshoot.
 Opening a crises Bridge Call for Major Outage and regularly
updating the troubleshooting process to CSM’s and SDM’s.
 Proactive monitoring on NGOSS.
 Involved in Customer Interaction and timely Escalation of Mission
Critical Sites (MCS) as per the SLA assigned and acted as a SPOC
(Single Point of Contact) for all technical aspects of customer
from SITA’s end.
 Managing and directing the Field Engineers, Internal Teams,
Vendors and Telecom Service Providers(PTT) to adequately test
and resolve the faults.
 Change Management
 Conducting End user training and Knowledge Transfer
 Change requests & Support
 Customer  Netgear in Vcustomer india pvt Ltd
 Project Description  Support on Netgear Devices(Router, switches, Extender,s)
 Role  Technical Support Engineer
 Duration  2008 to 2013
 Company  Tech Mahindra.

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 Responsibilities/
Deliverable Responsible for providing technical support to the customers
on Netgear devices
Setting up Office network for the various users by configuring
various Routers, Switches, Extenders, Hubs and wireless
adapters
Provider technical training to support staff and/or Netgear
partners
Implementation and troubleshooting with networking
equipment.
Analyze customer calls to identify products Query in the field
and recommend call avoidance.