Rishi Kumar is a proficient and experienced networking administrator seeking a role in network administration. He has over 2 years of experience working with HCL Technologies on the AT&T account. He has strong skills in routing protocols, WAN technologies, switching, and Cisco routers. He is effective at troubleshooting voice and data issues, resolving problems, and ensuring customer satisfaction. Rishi holds an MCA from Rajasthan Technical University and a BCA from University of Rajasthan.

1. RISHI KUMAR
Email: rishikumarydv@hotmail.com,com Phone: (M) +91-9540877508
PROFICIENT &EXPERIENCED : NETWORKING ADMINISTRATOR
Seeking a Role in Network Administration in IT sector to explore the acquired experience & expertise and
achieving the organizational goals besides ensuring personal growth
A BRIEF OVERVIEW
 Effective communicator with excellent relationship building & interpersonal skills.
 Proficient in grasping new technical concepts and utilizing the same in an effective manner.
 Solid professional standards, excellent track record of dependability, maintain focus on achieving results while
formulating and implementing solutions to meet a diversity of needs.
 Skillful at monitoring and motivating workforce to enhance their efficiency and assist them to deliver quality
services to clients, possess excellent communication, presentation, interpersonal and problem solving skills.
EXPERIENCE’S
 Working from 21 Oct’14 to Jun'15 with HCL Technologies Ltd on pay roll of eCentric Solutions Pvt. Ltd. and
from 8 June'15 on HCL Technologies Ltd. As analyst.
HCL TECHNOLOGIES: “AT & T” CLIENT’S ASSIDIOUS
Job Description
 Solid professional standards, excellent track record of dependability, maintain focus on achieving results while
formulating and implementing solutions to meet a diversity of needs.
 Hands on experience on Cisco 2800, 2900, 3200, 7200, ASR 1000 series router, Juniper and Linux based Edge
Mark router.
 Worked on OSPF, BGP, MPLS, EIGRP routing protocols.
 Responsible for resolving break/fix and integration problems with the BVOIP voice and data solution into the
customer’s network as well as voice connections to the customer’s network including analog, T1 ISDN PRI, T1
CAS, or Ethernet SIP hands off.
 Resolve Data and VoIP SIP and RTP issues within the AT&T network.
 Worked on Metro Ethernet and T1 connection.
 Responds to customer inquiries concerning network, customer premise equipment, system and applications.
 Provides immediate customer assistance for emergency and URGENT fixes as defined in service definition.
 Follows customer issues through to completion to ensure resolution and customer satisfaction have been
achieved.
 Maintain and troubleshoot Cisco and Edge mark router connections using T1, DS3 and fiber links for
transporting customer voice and data traffic.
 Reconfigure routers to meet customers’ specifications and handle routing issues on the company’s WAN.
 Troubleshoot VoIP related issues such as inter-operability between customer-owned phone systems and
services provided by the company.
 Coordinate troubleshooting efforts between various functional areas and engaging external vendor partners as
necessary.
 Performed packet analysis using Wire Shark and Empirix IRIS.
 Directed and consulted customer on customer owned PBX systems.
 Provided guidance on customer PBX configuration.
 Used Tektronix IRIS and Wire shark tools to evaluate SIP and RTP communications.
 Advised clients on specific solutions to meet their business requirements.
 Provided initial fault isolation, proactive maintenance, root-cause analysis, status of data circuits and
monitoring of customer network.
 Ensured issues were resolved successfully in a timely manner with focus on providing excellent customer
experience.
 Served as point of contact between various internal functional areas and vendor partners.
 Collected customer data such as traffic reports for quicker issue resolution.
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2. S K I L L S S U M M A R Y
 Routing Protocols : RIPV1, RIPV2, EIGRP, OSPF. BGP.
 Hands on experience on CISCO router (7604, 7200, 7500, 3270, 3945, 2921).
 WAN Technologies : MPLS, Frame Relay, VPN, HDLC, PPP.
 Switching : VLAN, VTP, DTP, STP 802.1D, RSTP 802.1W, VLAN Access Mapping, Q in Q Tunneling, Port Security,
HSRP, VRRP, GLBP, Inter Vlan Routing, ISL, DOT 1Q , Ether Channel (PAGP, LAGP)
 Switch's : Cisco Catalyst 3550
E D U C A T I O N A L C R E D E N T I A L S
MCA from Rajasthan Technical University (RTU) MAISM JAIPUR, in 2014 with Hons.
BCA from University of Rajasthan, RRC Alwar, in 2011
12th
from Children Academy sr. Sec. School Alwar, RBSE Rajasthan Board in 2008.
10th
from Seth Piramal sen. Sec. School Jhunjhunu, RBSE Rajasthan Board in 2006.
Date of Birth: 20 August 1991
Address: 1559 Ardee City, sector 52, Gurgaon(HR)
References: Will be pleased to furnish upon request
CV of RISHI KUMAR