Leadership 102 - Coaching


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A great presentation introducing you to the practice of employee coaching

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Leadership 102 - Coaching

  1. 1. 102<br />Leadership<br />COACHING<br />
  2. 2. +1 (443)393-6511<br />www.HannaConcern.com<br />Developed byMatt Shlosberg<br />
  3. 3. What is coaching?<br />1<br />
  4. 4. Academic Answer<br />Coaching is a method of directing, instructing and training a person or group of people, with the aim to achieve some goal or develop specific skills<br />Source: Wikipedia<br />
  5. 5. Leadership Answer<br />Coaching is a process of influencing a person in order to change his/her behavior<br />
  6. 6. What does it take to coach?<br />2<br />
  7. 7. What it takes?<br />Question<br />What kind of qualities should the leader possess to coach effectively?<br />
  8. 8. What it takes?<br />Answer<br />Integrity / trust<br />Respect<br />Have to be an admired leader<br />Good communication skills<br />Emotional intelligence<br />Awareness<br />Passion<br />Preserve dignity<br />
  9. 9. What it takes?<br />Question<br />What are the other important factors of effective coaching?<br />
  10. 10. What it takes?<br />Answer<br />Comfort<br />Personal<br />Atmosphere<br />Don’t argue<br />Win-win situation<br />Generate buy-in<br />
  11. 11. Emotional intelligence<br />3<br />
  12. 12. Facets of Emotional Intelligence<br />Must possess all five components:<br />Self-awareness<br />Emotions, strengths, weaknesses, needs<br />Self-regulation<br />Need self-awareness first<br />Think before acting<br />Everyone can do this<br />Control your impulses<br />
  13. 13. Facets of Emotional Intelligence<br />Must possess all five components:<br />Intrinsic motivation<br />Feeling driven to achieve beyond expectations<br />Pursue goals with energy and persistence<br />Do not just care about money<br />Pursue goals because it's a part of your make, not just for money<br />
  14. 14. Facets of Emotional Intelligence<br />Must possess all five components:<br />Empathy<br />Consider feelings of others during decision making<br />Ability to understand the emotional make up of other people<br />Skill in treating people according to their emotional reaction<br />Showing respect for others' perspective<br />One of the key ingredients of emotional intelligence<br />Social skill<br />Moving people in the desired direction<br />Proficiency in managing relationships and building networks<br />Ability to find common ground and build rapport<br />Persuasiveness, able to build and lead teams<br />
  15. 15. Good communication skills<br />4<br />
  16. 16. Good Communication Skills<br />Question<br />What makes communication effective?<br />
  17. 17. Good Communication Skills<br />Answer<br />Listen<br />Speak with authority<br />Be confident<br />Choose the right words<br />Non-verbal communications<br />Eye contact<br />What time is it?<br />Recommended reading: Dale Carnegie. How to win friends and influence people.<br />
  18. 18. Good Communication Skills<br />Question<br />How can you show that you listen?<br />
  19. 19. Good Communication Skills<br />Answer<br />Listening skills<br />Nod in agreement<br />Verbal queues<br />I see<br />You are right<br />Great point<br />Thank you for explaining…<br />Don’t interrupt<br />Eye contact<br />Put yourself in speaker’s shoes<br />Take notes (visible, key points)<br />
  20. 20. Good Communication Skills<br />Question<br />What makes you look confident?<br />
  21. 21. Good Communication Skills<br />Answer<br />Confidence<br />Powerful voice; choose the right words<br />No maybe<br />No “Do you agree”<br />No “Well maybe I am wrong…”<br />No shaking<br />Be firm<br />Nothing in your hands<br />Control your eyes<br />Eye contact<br />Blinking sped<br />
  22. 22. Good Communication Skills<br />Question<br />What words do you not want to use?<br />
  23. 23. Good Communication Skills<br />Choose the right words<br />No negative words<br />But, however, although, I am tired of…<br />No useless fillers<br />Umm…<br />Candor<br />Be nice<br />Use questions instead of statements<br />
  24. 24. Good Communication Skills<br />Examples<br />
  25. 25. Good Communication Skills<br />Question<br />What non-verbal messages should you (should you not) send?<br />
  26. 26. Good Communication Skills<br />Non-verbal queues<br />Don’t look at your watch<br />Don’t touch your pen; leave everything on the table<br />Keep eye contact<br />Show passion<br />Stay focused on the conversation<br />