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Positive Attitude Assertiveness And Influencing


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Positive Attitude Assertiveness And Influencing

  1. 1. ROLE OF POSITIVE ATTITUDE, ASSERTIVENESS & INFLUENCING SKILLS Dr. Anita T. Lal FORE SCHOOL OF MANAGEMENT [email_address] 9810169890 19 February 2007 ++
  2. 2. A Motivational Thought to Begin with… <ul><li>&quot;Some people like to be miserable. </li></ul><ul><li>Don't take it away from them.&quot; </li></ul><ul><li>-- Wolf J. Rinke </li></ul>WHICH ONE IS YOU??
  3. 3. POSITIVE ATTITUDE <ul><li>Thoughts </li></ul><ul><li>Speech </li></ul><ul><li>Behaviour </li></ul><ul><li>Written Communication </li></ul><ul><li>Body Language </li></ul><ul><ul><li>Facial Expressions </li></ul></ul><ul><ul><li>Posture </li></ul></ul><ul><ul><li>Sense of Dressing </li></ul></ul><ul><ul><li>Proximity </li></ul></ul>
  4. 5. Benefits of Positive Attitude <ul><li>Communicator </li></ul><ul><li>Negotiator </li></ul><ul><li>‘ Delegator’ </li></ul><ul><li>Team Player </li></ul><ul><li>Motivator </li></ul><ul><li>Approachable </li></ul><ul><li>Problem Solver </li></ul>
  5. 6. How to inculcate PA <ul><li>Separate out Office and Home work </li></ul><ul><li>Plan Your goals </li></ul><ul><ul><li>Objectives </li></ul></ul><ul><ul><li>Methodology </li></ul></ul><ul><ul><li>Action Plan </li></ul></ul><ul><ul><li>SMART Test (Specific Measurable Achievable Realistic and Time Phased) </li></ul></ul><ul><li>Practice and Rehearse </li></ul><ul><li>Manage your Body Language </li></ul><ul><li>De-stress everyday </li></ul><ul><ul><li>Work out </li></ul></ul><ul><ul><li>Music </li></ul></ul><ul><ul><li>Dance </li></ul></ul><ul><ul><li>Yoga/ Meditation/ Reading </li></ul></ul>
  6. 7. Tackle Failure <ul><li>Positively </li></ul><ul><li>Learning </li></ul><ul><ul><li>What not to do next time? </li></ul></ul><ul><ul><li>What more to do next time? </li></ul></ul>
  7. 8. <ul><li>‘ Criticism is never inhibited by ignorance ’ </li></ul><ul><ul><ul><ul><ul><li>Harold Macmillan </li></ul></ul></ul></ul></ul>
  8. 9. <ul><li>What Kind of a person are you? </li></ul><ul><li>Good News/ Bad News </li></ul><ul><li>Positive Thinking </li></ul><ul><li>Look for ‘more of’ and avoid the ‘lack of’ … </li></ul>
  9. 10. How to present Positively <ul><li>There is lack of communication between departments </li></ul><ul><ul><li>There is an opportunity to improve communication between departments </li></ul></ul><ul><li>There is a lack of Motivation amongst Junior staff </li></ul><ul><ul><li>There is a need to develop motivation amongst junior staff </li></ul></ul><ul><li>There seems to be an absence of support for the planning initiatives taken </li></ul><ul><ul><li>It is proposed that support be given to the planning initiatives taken </li></ul></ul>
  10. 11. <ul><li>There is a problem with decision making </li></ul><ul><ul><li>Many people expressed the need to speed up decision making </li></ul></ul><ul><li>Training programs are both inadequate and deficient </li></ul><ul><ul><li>Training programs should be more adequate and effective </li></ul></ul>
  11. 12. How to manage Positives and Negatives <ul><li>Highlight Achievements </li></ul><ul><li>Present a balanced view </li></ul><ul><li>Ask for cases </li></ul><ul><li>Indicate your feelings </li></ul><ul><li>Clarify the implications </li></ul><ul><li>Ask for ideas </li></ul><ul><li>Reward Positive Behaviour </li></ul><ul><li>Convert Bad News to Action Options </li></ul><ul><li>Present the facts </li></ul><ul><li>Forewarn People </li></ul>
  12. 13. Summing Up…. <ul><li>Convert Negatives to Positives </li></ul><ul><li>Emphasize the need for improvements </li></ul><ul><li>Reward effective behavior </li></ul><ul><li>Seek Opportunities but test for the barriers and difficulties </li></ul>
  14. 15. Which one are you?! <ul><li>” Only an idiot would think of a solution like this! Don’t you even think before you talk?!” </li></ul><ul><li>” You know,we might want to think of another alterative. What do you think?” </li></ul><ul><li>” I am not completely comfortable with your solution. Would you please develop at least one more option?” </li></ul>
  15. 16. <ul><li>Given any situation with which we are unhappy we have the following 4 choices; </li></ul><ul><ul><ul><li>Accept the situation </li></ul></ul></ul><ul><ul><ul><li>Be Aggressive </li></ul></ul></ul><ul><ul><ul><li>Be Passive </li></ul></ul></ul><ul><ul><ul><li>Be Assertive </li></ul></ul></ul>
  16. 18. Reasons for not being assertive! <ul><li>Stressed at Work </li></ul><ul><li>Stressed at Home </li></ul><ul><li>Anger </li></ul><ul><li>Tensed </li></ul><ul><li>Upset </li></ul><ul><li>Fear </li></ul><ul><li>Introvert </li></ul><ul><li>Emotional </li></ul><ul><li>And.........Many more </li></ul>
  17. 19. Assertiveness <ul><li>What is assertiveness? </li></ul><ul><li>Why do you have to be assertive? </li></ul><ul><li>Who do you have to assertive with? </li></ul><ul><li>When do you need to be assertive? </li></ul><ul><li>Where do you need to be assertive? </li></ul><ul><li>How do you need to be assertive? </li></ul>
  18. 20. Assertiveness...What is it?? <ul><li>Assertiveness considers the rights and needs of everybody because assertion rests on the principle that we all have rights as human beings and that other people have those rights too..... </li></ul>
  19. 21. Assertiveness...Why be assertive?? <ul><li>Treated with respect </li></ul><ul><li>Being aware about your feelings </li></ul><ul><li>Expressing yourself </li></ul><ul><li>Challenging situations on an equal basis </li></ul><ul><li>Getting your own way </li></ul>
  20. 22. Assertiveness.... ...When?? <ul><li>At work place </li></ul><ul><ul><li>While delegating </li></ul></ul><ul><ul><li>While negotiating </li></ul></ul><ul><ul><li>While Teaching </li></ul></ul><ul><ul><li>While Praising </li></ul></ul><ul><ul><li>While reprimanding </li></ul></ul><ul><ul><li>While Apologising </li></ul></ul><ul><li>At Home </li></ul><ul><li>At Other Places </li></ul>
  21. 23. Assertiveness...with Whom?? <ul><li>Co-Workers </li></ul><ul><li>Subordinates </li></ul><ul><li>Superordinates </li></ul><ul><li>Clients </li></ul><ul><li>Children </li></ul><ul><li>Neighbors </li></ul><ul><li>Yourself </li></ul>
  22. 24. Assertiveness....How?? <ul><li>Decide to be assertive not aggressive/Passive </li></ul><ul><li>Think about a recent conflict and how you could have handled it </li></ul><ul><li>Practice Talking </li></ul><ul><li>Respect others viewpoints </li></ul><ul><li>Try to view the other person as a collaborator than an opponent </li></ul><ul><li>Be Honest about your feelings </li></ul><ul><li>Use Assertive Language...I feel, I think, I propose.. </li></ul><ul><li>Listen Attentively to others </li></ul><ul><li>Suggest Brainstorming as a problem solving tool </li></ul><ul><li>Learn from past experiences and plan for the future </li></ul><ul><li>Seek help from a Doctor </li></ul><ul><li>Practice Meditation </li></ul>
  23. 25. Assertiveness...Body Language?? <ul><li>Look the person in the eye </li></ul><ul><li>Hold your body upright </li></ul><ul><li>Conciously relax your shoulders </li></ul><ul><li>Try to Breathe normally,do not hold your Breath </li></ul><ul><li>Keep your face relaxed </li></ul><ul><li>Speak at a normal conversational Volume </li></ul>
  24. 26. Assertiveness...Advantages! <ul><li>Your needs and feelings are understood </li></ul><ul><li>You are less stressed </li></ul><ul><li>Nobody’s feelings are hurt </li></ul><ul><li>Both parties feel respected and heard </li></ul><ul><li>The relationship is strengthened by the exchange </li></ul><ul><li>Fewer conflicts and arguments </li></ul><ul><li>You feel in control of your life </li></ul><ul><li>Your confidence and self esteem are enhanced </li></ul><ul><li>You have better chance of getting what you want </li></ul>
  25. 27. INFLUENCING SKILLS (Position Vs. Personal Power) <ul><li>Influencing Personality </li></ul><ul><li>Making an Impact- Building Influential Skills </li></ul><ul><li>Knowledge </li></ul><ul><li>Team Player </li></ul><ul><li>Comunication </li></ul><ul><li>Listening </li></ul><ul><li>Leadership </li></ul><ul><li>Performance Management </li></ul><ul><li>Persuasive Presentations </li></ul><ul><li>Negotiating </li></ul><ul><li>Delegation </li></ul><ul><li>Facilitating and Meeting </li></ul><ul><li>Cross Cultural Awareness </li></ul><ul><li>Recruitment </li></ul><ul><li>Developing Talent and Releasing Potential </li></ul><ul><li>Valuing Work Place Diversity </li></ul><ul><li>Legal Aspects </li></ul>
  26. 28. Be Positive, Assertive & Influence!! <ul><li>Always remember </li></ul><ul><ul><ul><li>Humility </li></ul></ul></ul><ul><ul><ul><li>Inclusion </li></ul></ul></ul><ul><ul><ul><li>Generosity </li></ul></ul></ul><ul><ul><ul><li>Freedom </li></ul></ul></ul><ul><li>You become the sought after person in your organisation. </li></ul><ul><li>ADOPT THE 6 Extras </li></ul><ul><li>Effort </li></ul><ul><li>Patience </li></ul><ul><li>Careful </li></ul><ul><li>Mile </li></ul><ul><li>Time </li></ul><ul><li>Smile </li></ul>
  27. 29. NEED WE ILLUSTRATE MORE ON POSITIVE THINKING!! Thank you for your time and attention