NMS

1. MAESTRO
The Next-Gen
Enterprise
Management
Solution
Maximizing the business value of
your Enterprise IT assets.
Enterprise
IT
Monitoring
(EIM)
Enterprise
Asset
Management
(EAM)
Maestro’s Enterprise Management Modules
Integrated
Service
Management
(ISM)
Client
Automation
Management
(CAM)

2. Enterprises today need an agile, flexible and dynamic IT infrastructure because business demands
high levels of performance, easy access, simple processes, and continuous availability - in a simple
and convenient manner.
30% of IT admin
productivity is spent on
problem diagnosis
40% productivity
goes into reporting and
other mundane jobs
Maestro enhances 50% to 70%
of IT team’s productivity by
automating tasks
By tapping into our vast intellectual capital, proven methodologies and deep industry expertise, HCL
Services has developed the next generation Enterprise Management Solution
Maestro delivers perfect technology - business alignment that caters to today's
helping simplify complexintricate IT driven business eco-system, business
processes and effectively manage the IT environment.
MAESTRO
Brings the entire IT
environment under one
management platform
ensuring minimum downtime
and optimum Infrastructure
usage
Enables informed decision
making on planning and
purchase of assets helping
organizations reduce asset
procurement & management
expenses by 30%
Enables smooth
management of the end user
environment, drives down
operational costs while
maintaining business
continuity and security
Enterprise IT
Monitoring (EIM)
Continuously monitors
infrastructure health to
determine the
efficiency of networks,
servers, applications
and databases
Enterprise Asset
Management (EAM)
Helps improve
operational and
financial efficiencies
of IT assets
throughout their
lifecycle
Integrated Service
Management (ISM)
Operational
interface between
end users and IT
teams, enabling
easy resolution of
service issues
Client Automation
Management (CAM)
Helps maximize
efficiency and
responsiveness of key
client management
tasks regardless of the
complexity of IT
infrastructure
Benefits
SOLUTIONSCHALLENGES
Maestro consists of four discrete yet tightly integrated modules,
catering to the specific Enterprise IT needs.

3. Asset Discovery and Inventory provides
robust set of device tracking and
identification capabilities to support smooth
management of end user environment
Software Distribution provides centralized
control and management of installing,
configuring, updating and tracking software
across the end user environment
Remote Desktop Control ensures
administrators have consistent and secured
access to control, view, manage and modify
remote desktops and laptops
Patch Research and Management ensures
updated and secured infrastructure systems
with current and effective software patches
Peripheral Device Management enables
effective remote management of peripheral
devices
Fault Management enables quick resolution
of network faults, ensuring minimum
downtime and optimum network usage
Performance Management enables
proactive monitoring and helps maintain
overall performance at an optimum level
Configuration Management collects
complete data of IT Infrastructure and
compares with the existing inventory for
quick monitoring and system availability
Application Monitoring supports multi-
response monitoring and multi-location
response management for smooth
functioning of business operations
Topology Builder enables asset grouping
based on service, geography and business
function to ensure maximum availability of IT
infrastructure & critical business applications
Asset Lifecycle Management helps make
better purchasing decisions by managing
various resources and their life-cycle stages
IT Asset Tracking enables hardware &
software inventory tracking, maps asset
relationship, discovers configuration details
and tracks changes instantly
IT Asset Inventory Management helps
create asset groups, enabling easy
identification and user-friendly tracking
Configuration Management Database
provides multiple ways of building
relationships and customizable approaches
to connect IT assets, non-IT assets & people
Contract Management enables contract
analysis to help decision makers make smart
and informed decisions on their contracts
Software Asset Management enables
users to have complete visibility of installed
software and compliance needs
Service Request enables users to create
workflow enabled service requests as per
the services catalogue
Incident Management supports seamless
tracking of entire incident lifecycle, enabling
faster resolution
Problem Management investigates root
causes to deliver permanent solutions
Knowledge Management enables
capturing, developing & sharing knowledge
on service resolutions to lower incident rate
and resolution time
Change Management tracks complete
change request lifecycle to help align
services with business needs
Release Management facilitates creation of
release components for timely delivery and
deployment of business critical needs
SLA Management ensures delivered
performance meets customer expectations
Enterprise IT
Monitoring
Client Automation
Management
Enterprise Asset
Management
Integrated Service
Management
Maestro Solution ModulesMAESTRO

4. Office Address:
Sunnyside, East Wing, 2nd Floor,
8/17 Shafee Mohammed Road
Nungambakkam, Chennai – 600 034
HCL Services Ltd.
www.hclservices.in
www.hclinfosystems.in
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here is believed to be accurate at the time of publishing. HCL Services shall not be liable for damage of any
kind use of this information, which is subject to change without notice.
HCL Services Ltd. (a wholly owned subsidiary of HCL Infosystems) India's
premier technology company offers a wide range of Services across the
Enterprise and Consumer segments. We help clients to enhance business
performance by leveraging deep domain knowledge, technology expertise
and service delivery excellence.
Our offerings span Technology Consulting, System Integration,
Infrastructure & Enterprise Management, Cloud Computing, Mobility,
Security, Multi-Vendor Technology Support and Office Automation.
Our emergent technology-focused 'Centers of Excellence' and Research
Labs, along with strategic partnerships with key global technology OEMs,
enable us to be your Technology Lifecycle Partner by consistently providing
the choice of best-in-class products and the capability of world-class IT
services & solutions.
For more details, please visit www.hclservices.in
About HCL Services