ServiceNow ITOM assists you in integrating with your existing ITSM platform to obtain insight into your end-to-end company services. It can benefit from improved efficiency and gain knowledge about your IT landscape. It will also assist you with assessing the health of your service by enabling self-service capabilities to engage in a multi-cloud approach. ITOM ensures that your systems are available 24/7, optimizes the allocation of resources, minimizes expenditures on infrastructure, and enhances security and efficiency.

1. ServiceNow ITOM
ServiceNow IT Operations Management (ITOM) is a set of tools in ServiceNow that work
together to optimize managing operations within your organization. By enhancing transparency
and managing IT operations intelligently and safely, ServiceNow IT Operations Management
(ITOM) transforms the IT department into a proactive business partner. The ITOM solution from
ServiceNow strives to provide three critical features for your ITOps team: service transparency,
availability of services, and operational agility.
ServiceNow ITOM assists you in integrating with your existing ITSM platform to obtain insight
into your end-to-end company services. It can benefit from improved efficiency and gain
knowledge about your IT landscape. It will also assist you with assessing the health of your
service by enabling self-service capabilities to engage in a multi-cloud approach. ITOM ensures
that your systems are available 24/7, optimizes the allocation of resources, minimizes
expenditures on infrastructure, and enhances security and efficiency.
The platform's primary functional capabilities are:
Discovery
With the aid of ServiceNow Discovery, you can create a single system of record for IT
infrastructure that includes both on-premises and cloud-based services. Using automated
discovery, It decreases the potential for human error and reduces the amount of time spent on
IT operations.
Service Mapping
Service Mapping enables corporate IT departments, organizations, and cloud providers to
deliver a platform as a service to create a service-aware view of the infrastructure. It develops
and maintains service maps that demonstrate the relationship between IT components and
dependencies.
Orchestration
ServiceNow Orchestration automates IT and company procedures for operations management,
including the orchestration of rapid service issue resolution. This increases team productivity by
automating simple activities like password resets and software usage rights. Additional platform
capabilities are used by ServiceNow Orchestration to provide agility, productivity, and strategic
advantages.
Event Management
ServiceNow Event Management continuously monitors all infrastructure-related activity and
alerts the IT team regarding specific issues. The Event Management dashboard provides an in-
depth view of the health of the IT infrastructure. The Event Management component utilizes
operational information to spot difficulties in advance.
Cloud Management

2. Cloud Management assists your IT team in meeting resource requests and monitoring the
usage of resources, resulting in utilization efficiency and cost savings. ServiceNow cloud
management gives developers the ability to control cloud resources based on need.
By implementing ServiceNow ITOM, the company was able to:
• Automate IT procedures and conduct remedial activities to proactively resolve issue
conditions impacting company services.
• Accurately map services across hybrid-cloud environments.
• Discover how IT infrastructure from data centers and cloud providers interacts to provide
business services.
• Reduced downtime to a bare minimum by proactive steps in the IT environment system.
• Enable self-service access to cloud resources, automatically impose good governance
and regulation, and obtain visibility into cloud costs.
• Access and modify Configuration Items data in real-time, offering a better platform for
change management.
• IT teams may create reusable actions without coding and eliminate tedious tasks and
Measure and track the ROI of your orchestration efforts.
• End-user experience is improved with a short mean time to recovery (MTTR).
• Integrate ITOM features with ServiceNow IT Service Management to create an extensive
solution.
Client: The client is a leading provider of technical services. They lacked monitoring tool
integration with incident management as well as automation for IT operations. Service outages
are caused by event noise and an inability to locate the core cause. Object and resource
information is not shown at the member account level.
How we helped them: We designed and installed ServiceNow ITOM modules, identified the
top 10 business services, and used Service Mapping to map all key dependencies. Using ITOM
Visibility, we were able to create a safe solution while lowering the number of MID servers and
achieving account-level cloud object visibility, including containers and serverless environments.
Result:
• A clear understanding of the top 10 business services and their effects.
• 30% Operational efficiencies gains.
• Automated services and reduced MTTR.
Conclusion
ServiceNow ITOM (IT Operations Management) can be an effective option for organizations
aiming to cut IT expenses, optimize operations, and boost service quality. Any service can be
mapped by ServiceNow ITOM to its core infrastructure, which is shown in an easy-to-use
dashboard, enabling IT to get an in-depth overview of the systems and health supporting each

3. service. It improves the visibility of IT infrastructure across data centers, and cloud providers
collaborate to deliver business services. In addition, ServiceNow ITOM can assist organizations
in achieving security and regulatory standards, and maintaining data integrity and trust among
customers.