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ELJAY ENGINERRING INDIA PRIVATE LIMITED
CISCO PARTNER
MICROSOFT GOLD CERTIFIED PARTNER
NETSURANT OFFSHORE TEAM
NETWORK OPERATION CENTRES(NOC)
A STUDY ON DECISION SUPPORT SYSTEM IN MANGEMENTINFORMATION SYSTEM
SYNOPSIS
INTRODUCTION <ul><li>MANAGEMENT INFORMATION SYSTEM (MIS)  </li></ul><ul><li>Management Information System (MIS)  integrate...
<ul><li>However, the term  MIS  is typically reserved for larger, more broadly based applications. The introduction of an ...
COMPANY PROFILE <ul><li>Eljay , an ISO 9001:2000 certified company, is a provider of comprehensive, integrated Managed Ser...
OBJECTIVE
PRIMARY OBJECTIVE <ul><li>The main aim of the project is to develop a system which will enable  Decision support system (D...
SECONDARY OBJECTIVE  <ul><li>● To support  Decision making  for the top level management. </li></ul><ul><li>To provide  Ma...
PROBLEM DEFINITION <ul><li>One important factor that should be kept in mind while designing  Decision Support System (DSS)...
Use of latest technologies <ul><li>The  NOC  is equipped with latest lab & production equipment from  CISCO . Eljay has a ...
SYSTEM ANALYSIS <ul><li>EXISTING SYSTEM </li></ul><ul><li>The first stage of Management Information System  (MIS)  develop...
<ul><li>At present the system is store network engineers productivity hours and daily hand off manually in paper document ...
LIMITATION OF PRESENT SYSTEM <ul><li>The existing system is having the following demerits  </li></ul><ul><li>More manual w...
PROPOSED SYSTEM   <ul><li>Decision Support System (DSS)  help to analyze the present system in it’s fully dimension.  It r...
MERITS OF PROPOSED SYSTEM   <ul><li>More accurate information and updating the tickets for the Network engineers within th...
NEED OF THE STUDY   <ul><li>To make the TICKET entry and updating will be more flexible by easy retrieval of information f...
FEASIBILITY OF STUDY   <ul><li>The  Decision Support System (DSS)  has been designed and developed flexible according to t...
OPERATION FEASIBILITY   <ul><li>The operation feasibility depends on the willingness to operate system by the beneficiarie...
TECHNICAL FEASIBILITY   <ul><li>The technical feasibility issues usually raised during the feasibility stage of investigat...
PROCESS OF MANAGEMENT <ul><li>The process of management in  Network Operation centers (NOC)  is carried out   by  SNMP  op...
COMPONENTS OF AN INFORMATION SYSTEM <ul><li>Software Resources:  It is a set of programs and procedures which are use to f...
ROLE OF AN INFORMATION SYSTEM <ul><li>It performs three major roles. They are </li></ul><ul><li>Economic Resources </li></...
FUNDAMENTAL ROLE OF INFORMATION SYSTEM <ul><li>It is used :- </li></ul><ul><li>To support  strategies  for  Competitive Ad...
FEATURES OF THE INFORMATION SYSTEM <ul><li>The Features of the Information System as follows:- </li></ul><ul><li>Business ...
DATA FLOW DIAGRAM CORE MODULE MIS User Enters Module Enter user Name Administrator Production sheet Click Log On Enter Pas...
GENERATE REPORTS
SUB MODULES
GENERATE REPORTS NOC Engg NOC Engg Total Day Report
Ticket No Priority NOC Engg Type NS Daily Report
Search With Dates Consolidate Report Client Report Client Type
NS_ID Total Shift Basis NS_ID Time
MODULE DESCRIPTION   <ul><li>NOC Engg:  By clicking this form we can easily capture the work done by the NOC Engineer for ...
<ul><li>Search with dates:  By clicking this form we can view the work time for the particular day and reports has to subm...
SYSTEM DESIGN <ul><li>Input Design Goal:   </li></ul><ul><li>The design phase is the process of designing exactly how the ...
CORE MODULES   <ul><li>MIS </li></ul><ul><li>Generate Reports </li></ul><ul><li>Administrator Production Sheet </li></ul>
SUB MODULES   <ul><li>Generate Reports </li></ul><ul><li>NOC Engg </li></ul><ul><li>NOC Engg Total </li></ul><ul><li>Day R...
Output Design   <ul><li>The input process for creating modules is done by using  PHP (Hyper Text Pre-Processor)  as the in...
SYSTEM TESTING <ul><li>User acceptance Testing </li></ul><ul><li>User acceptance of a system is the key factor for the suc...
CONCLUSION <ul><li>Management Information System (MIS)  acts as a central part (Heart) of the company and  Decision Suppor...
FUTURE ENHANCEMENT <ul><li>The newly developed  Decision Support System (DSS) , in its present form is eminently suited to...
BIBLIOGRAPHY <ul><li>Efrainm Turban and Jay E Aronson – Decision Support Systems and Intelligence System. </li></ul><ul><l...
PROJECT DONE    BY   ANINTHARAN.M
THANKYOU
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Final Anintharan Cisco Ppt

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Final Anintharan Cisco Ppt

  1. 1. ELJAY ENGINERRING INDIA PRIVATE LIMITED
  2. 2. CISCO PARTNER
  3. 3. MICROSOFT GOLD CERTIFIED PARTNER
  4. 4. NETSURANT OFFSHORE TEAM
  5. 5. NETWORK OPERATION CENTRES(NOC)
  6. 6. A STUDY ON DECISION SUPPORT SYSTEM IN MANGEMENTINFORMATION SYSTEM
  7. 7. SYNOPSIS
  8. 8. INTRODUCTION <ul><li>MANAGEMENT INFORMATION SYSTEM (MIS) </li></ul><ul><li>Management Information System (MIS) integrates all data and processes of an organization in to a unified system. An Information system (IS) defined technically as asset of interrelated components that collect (or retrieve), process, store and distribute information to support decision making, co-ordination and control in an Organization. </li></ul><ul><li>The fundamental role of Information system (IS) in organization to provide - support strategies for competitive advantage, business decision making and business processes and operations. </li></ul><ul><li>The main scope of MIS to provide strategic decision making, management control, operational control and knowledge level decisions. MIS use multiple components of computer hardware and software to achieve the integration. A key ingredient of MIS is the use of a unified database to store data for the various system modules and also act as a Monitoring and Control system model. </li></ul>
  9. 9. <ul><li>However, the term MIS is typically reserved for larger, more broadly based applications. The introduction of an Decision Support System (DSS) to replace two or more independent application eliminates the need for external interfaces previously required between two systems, and provides additional benefits that range from standardization and lower maintenance(one system instead of two or more ) to easier and greater reporting capabilities(as all data is typically kept in one database). </li></ul><ul><li>Hence , MIS act as central part of the company by managing the entire database and providing faster decision making and control through provision of timely information and also better decision making and control through provision of relevant information. The vital role of MIS to maintain Service Level Agreement (SLA) of the company by not violating it and to provide better performance, reliability and service. Currently Decision Support System (DSS) project is carried out to accomplish major goals of the company. </li></ul>
  10. 10. COMPANY PROFILE <ul><li>Eljay , an ISO 9001:2000 certified company, is a provider of comprehensive, integrated Managed Services and is excelling in Network Infrastructure Management for the growing business community. Eljay Engineering India Pvt. Ltd. is a CISCO partner and a MICROSOFT Gold Certified Partner . The whole spectrum of delivery and service lines of Eljay includes Network Operation Center Services, Network Engineering Services and Network Audits in Unified Communications, Enterprise IP Telephony, VPN & Security and Routing & Switching. Eljay’s quality Enterprise Level NOC Services have helped and supported enterprises and ISP’s in the United States and Europe. </li></ul>
  11. 11. OBJECTIVE
  12. 12. PRIMARY OBJECTIVE <ul><li>The main aim of the project is to develop a system which will enable Decision support system (DSS) using Management Information System (MIS). </li></ul>
  13. 13. SECONDARY OBJECTIVE <ul><li>● To support Decision making for the top level management. </li></ul><ul><li>To provide Management control and to meet strategy goals of the Organization. </li></ul><ul><li>To meet the global challenges and adapting to the day today trends. </li></ul><ul><li>To maintain Service Level Agreement’s (SLA’s) of the company. </li></ul>
  14. 14. PROBLEM DEFINITION <ul><li>One important factor that should be kept in mind while designing Decision Support System (DSS). The post-implementation phase is very critical once the implementation is over, the Network Engineers and the clients will go to reap the full benefits of DSS system. It is very important that system should get Organization wide acceptance there should be enough Network Engineers who are trained to handle the problems that might crop-up </li></ul><ul><li>● Business integration </li></ul><ul><li>● Flexibility </li></ul><ul><li>● Better analysis and planning capabilities </li></ul>
  15. 15. Use of latest technologies <ul><li>The NOC is equipped with latest lab & production equipment from CISCO . Eljay has a fully functional CISCO Call manager system, IPCC , Unity and Voice Gateways, Enterprise IP Telephony, VPN & Security and Routing & Switching in place for problem simulation and testing as part of our support NOC SERVICES. </li></ul><ul><li>DSS combines to improving the efficient and effectively of any organization by automating the organization business process </li></ul><ul><li>DSS is a mirror image of the major business processes of an organization. DSS basically deals with five major’s parts such as strategic planning, tactical decision making, competitive business strategy, total quality management, finally Decision support for the management. </li></ul>
  16. 16. SYSTEM ANALYSIS <ul><li>EXISTING SYSTEM </li></ul><ul><li>The first stage of Management Information System (MIS) development is study of the system under consideration and its requirement analysis. During these stages, constant interaction with the user of the system is necessary. The required information from the users is the input data to the system and the expected output. The purpose is to get an idea about the operations and the interactions of the existing system its drawbacks and to identify further requirements. The system study for this project was carried out at MANAGEMENT INFORMATION SYSTEM. </li></ul>
  17. 17. <ul><li>At present the system is store network engineers productivity hours and daily hand off manually in paper document and reports are stored in a separate file. It is difficult for both the top level management people (home country & overseas) to view the productivity hours of the Network Engineers and total productivity produced by the company. If the number of Network Engineers increases it’s very difficult to store all the details in paper since the productivity hour increases. At the same time maintaining large volume of data also a big problem and it will take more processing time. The clients requirements (tickets) are entered in MIS and the Network Engineers will handle the tickets. It is difficult to store the records when tickets are entered more and within the stipulated time Network Engineers must need to take the solutions for tickets and if not it will violate the Service Level Agreement (SLA). </li></ul>
  18. 18. LIMITATION OF PRESENT SYSTEM <ul><li>The existing system is having the following demerits </li></ul><ul><li>More manual work </li></ul><ul><li>Productivity time is difficult to find. </li></ul><ul><li>Time Tedious process </li></ul><ul><li>Error occur frequently </li></ul><ul><li>Security of information is low </li></ul><ul><li>Data redundancy </li></ul><ul><li>Contains lot of files and confidential reports need more storage place. </li></ul>
  19. 19. PROPOSED SYSTEM <ul><li>Decision Support System (DSS) help to analyze the present system in it’s fully dimension.  It recommended the needs for a new system that could handle the in efficiencies of the present.  After more services and better aid for the Clients and the Network Engineers.  Certainly a DSS was identified to be the best of me.  The system should be user friendly with improved efficiency for handling tickets and productivity of the company increases. It should reduce the workload of Network Engineers and encourage them to work in an easier manner within the scheduled time. It is easy to create and store the reports of the Network Engineers and also it is easy to identify the entry of tickets. So the Network Engineers resolve the problem within the stipulate time and the company Service Level Agreements (SLA’s) not violated. </li></ul>
  20. 20. MERITS OF PROPOSED SYSTEM <ul><li>More accurate information and updating the tickets for the Network engineers within the stipulated time. </li></ul><ul><li>Reduce the paper work in use at any time </li></ul><ul><li>Data can be handled quickly, efficiently and accurately. </li></ul><ul><li>To maintain the Service Level Agreements (SLA’s) of the company. </li></ul><ul><li>To provide facilities and to produce the reports for the top management people at any time. </li></ul>
  21. 21. NEED OF THE STUDY   <ul><li>To make the TICKET entry and updating will be more flexible by easy retrieval of information for the Network Engineers. To produce accurate and well-formatted reports which is easy to create and store in MIS reports by avoiding data duplicacy and data inconsistency. </li></ul>
  22. 22. FEASIBILITY OF STUDY <ul><li>The Decision Support System (DSS) has been designed and developed flexible according to the current requirements. </li></ul><ul><li>After the implementation of DSS , Network Engineers should know how to handle the system effectively and efficiently by filling the MIS . This involves them in understanding overall system and it’s effective on the organization and being ask to carry out effectively the specific task and to increase the productivity of the company. Once the ticket has been completed by the Network Engineers, they must have to fill the MIS . The next step is to educate the Network Engineers on the concept how to fill the MIS and taking the clients Request, Change orders, Incidents not to violate the company’s Service- Level Agreements (SLA’s).A Service- Level Agreement is a contract between a network service provider and a customer that specifies, usually in measurable terms , what services the network service provider will furnish. </li></ul>
  23. 23. OPERATION FEASIBILITY <ul><li>The operation feasibility depends on the willingness to operate system by the beneficiaries in the project and to act Decision Support System (DSS) as Monitoring and Control System Model . </li></ul>
  24. 24. TECHNICAL FEASIBILITY <ul><li>The technical feasibility issues usually raised during the feasibility stage of investigation. </li></ul><ul><li>The necessary technology exists in Decision Support System (proposed system) which fulfilling the major criteria of the company and also client requirements will be satisfied. </li></ul>
  25. 25. PROCESS OF MANAGEMENT <ul><li>The process of management in Network Operation centers (NOC) is carried out by SNMP operations. File Transfer Process from the Database Request with and without Hyper Text Pre-Processor (PHP) - Front End </li></ul>
  26. 26. COMPONENTS OF AN INFORMATION SYSTEM <ul><li>Software Resources: It is a set of programs and procedures which are use to fulfill the requirements of the information system and also use to create Modules. </li></ul><ul><li>Hardware Resources: Machines and Medias are used here to design the MIS </li></ul><ul><li>Network Resources: Network resources are LAN, Simple Network Management Protocol (SNMP), Network Management System (NMS), Routers and Switches. </li></ul><ul><li>LAN: It is used to interconnect systems in Local Area. </li></ul>
  27. 27. ROLE OF AN INFORMATION SYSTEM <ul><li>It performs three major roles. They are </li></ul><ul><li>Economic Resources </li></ul><ul><li>Business Processes </li></ul><ul><li>Network and Services </li></ul><ul><li>Economic Resources: It is the input process using People, Money, Material, Machines, Energy, and Information. </li></ul><ul><li>Business Processes: It is the middle process of the Information System performing the processing like Market, develop, Produce, Deliver Products and Services, Support Customers and other processes. </li></ul><ul><li>Network and Services: It is the output where the outputs like Products, Services, payments, Contributions, Informations, and other Effects can be obtained. </li></ul><ul><li>The feedback of the above three will be stored in the information systems, which is used for the management to take decisions and control. </li></ul>
  28. 28. FUNDAMENTAL ROLE OF INFORMATION SYSTEM <ul><li>It is used :- </li></ul><ul><li>To support strategies for Competitive Advantage. </li></ul><ul><li>To support Business Decision Making. </li></ul><ul><li>To support Business Processes and Operations </li></ul>
  29. 29. FEATURES OF THE INFORMATION SYSTEM <ul><li>The Features of the Information System as follows:- </li></ul><ul><li>Business Applications </li></ul><ul><li>Management Challenges </li></ul><ul><li>Information Technologies </li></ul><ul><li>Development Processes </li></ul><ul><li>Foundation Concepts </li></ul><ul><li>Management Challenges: To support and adapt the day to day trends which are changing around the globe. </li></ul><ul><li>Information Technologies: Adapting to the latest technologies which are emerging and suitably using them in the future. </li></ul><ul><li>Development Process: To support the day to day trend which are latest developed both Hardware and Software </li></ul>
  30. 30. DATA FLOW DIAGRAM CORE MODULE MIS User Enters Module Enter user Name Administrator Production sheet Click Log On Enter Password Invalid data NO YES
  31. 31. GENERATE REPORTS
  32. 32. SUB MODULES
  33. 33. GENERATE REPORTS NOC Engg NOC Engg Total Day Report
  34. 34. Ticket No Priority NOC Engg Type NS Daily Report
  35. 35. Search With Dates Consolidate Report Client Report Client Type
  36. 36. NS_ID Total Shift Basis NS_ID Time
  37. 37. MODULE DESCRIPTION <ul><li>NOC Engg: By clicking this form we can easily capture the work done by the NOC Engineer for a particular client. The total time spent by the Network Engineers can be viewed. </li></ul><ul><li>NOC Engg Total: By clicking this form we can find the time spent on tickets on a particular day by the Engineers. </li></ul><ul><li>Day Report: By clicking this form we can easily find the report of a particular engineer who worked on tickets on a particular day. </li></ul><ul><li>Ticket Number: By clicking this form we can easily find the engineers who worked for the particular tickets. </li></ul><ul><li>Priority: By clicking this form we can easily view the engineer who worked on tickets on priority wise. </li></ul><ul><li>NOC Engg Type: By clicking this form we can view the Total time spent by Engineers based on the levels. </li></ul>
  38. 38. <ul><li>Search with dates: By clicking this form we can view the work time for the particular day and reports has to submit to the top level management by the MIS Analyst. </li></ul><ul><li>Consolidate Report: By clicking this form we can view the total number of incidence, request, change orders, problem tickets worked on a single day. </li></ul><ul><li>Client Report: By clicking this form we can view the total number of tickets for a particular client. </li></ul><ul><li>Client Type: By clicking this form we can view the total number of tickets worked for a particular clients within a mentioned time period. </li></ul><ul><li>NS_ID Total: By clicking this form we can view the total work done by the engineers using NetSurant ID. </li></ul>
  39. 39. SYSTEM DESIGN <ul><li>Input Design Goal: </li></ul><ul><li>The design phase is the process of designing exactly how the specifications are to be implemented. The main goal to design Decision Support System (DSS) is to track the work done by the engineers and also to bill the client based on the work done by them. To provide the seamless information between the companies infra structure and also to track engineers performance on daily basis. The vital role is to maintain Service Level Agreements (SLA’s) of the company by not violating it. </li></ul>
  40. 40. CORE MODULES <ul><li>MIS </li></ul><ul><li>Generate Reports </li></ul><ul><li>Administrator Production Sheet </li></ul>
  41. 41. SUB MODULES <ul><li>Generate Reports </li></ul><ul><li>NOC Engg </li></ul><ul><li>NOC Engg Total </li></ul><ul><li>Day Report </li></ul><ul><li>Ticket Number </li></ul><ul><li>Priority </li></ul><ul><li>NOC Engg Type </li></ul><ul><li>Search with dates </li></ul><ul><li>Consolidate Report </li></ul><ul><li>Client Report </li></ul><ul><li>Client Type </li></ul><ul><li>NS_ID Total </li></ul><ul><li>Shift Basis </li></ul><ul><li>NS_ID Time </li></ul>
  42. 42. Output Design <ul><li>The input process for creating modules is done by using PHP (Hyper Text Pre-Processor) as the input and the output is a designed document. </li></ul>
  43. 43. SYSTEM TESTING <ul><li>User acceptance Testing </li></ul><ul><li>User acceptance of a system is the key factor for the success of any system. The system consideration is tested for user acceptance by keeping in touch with the perspective system users at the time of developing and making changes whenever required. </li></ul>
  44. 44. CONCLUSION <ul><li>Management Information System (MIS) acts as a central part (Heart) of the company and Decision Support System (DSS) will manage the entire database by providing faster decision making and control through provision of timely information and also better decision making and control through provision of relevant information. It provides seamless information exchange between various departments in the company infrastructure. </li></ul>
  45. 45. FUTURE ENHANCEMENT <ul><li>The newly developed Decision Support System (DSS) , in its present form is eminently suited to the existing needs. </li></ul><ul><li>But in order to meet the future needs, Decision Support System (DSS) system can be improved by making some simple modifications in the programs with suitable design. </li></ul>
  46. 46. BIBLIOGRAPHY <ul><li>Efrainm Turban and Jay E Aronson – Decision Support Systems and Intelligence System. </li></ul><ul><li>Kenneth C. Laudon and Jane Price Laudon – Management Information Systems Managing the Digital Firm. </li></ul><ul><li>Turban Mc Lean, Wetherbe – Information Technology Management Making Connection for Strategic Advantage. </li></ul><ul><li>Dale H. Besterfield et all, Total Quality Management. </li></ul><ul><li>Roger S Pressman, Software Engineering – A Practitioners Approach. </li></ul>
  47. 47. PROJECT DONE BY ANINTHARAN.M
  48. 48. THANKYOU

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