1. Monique Patrick
(205) 720-8087 Virginia Beach, VA 23435 moniquepatrick11@gmail.com
CORE COMPENTENCIES:
· Dynamic professional with 7+ years’ experience in sales, customer service, and collections
· Possess balanced skills in office administration, customer support, and financial records.
· Demonstrated ability to assess processes, identify problems, and implement solutions.
· Outstanding interpersonal skills with ability to communicate with diverse groups.
· Well organized, able to address and complete multiple tasks simultaneously.
· Strong self-motivation; work well independently or in team environment.
Professional Experience
2013 – Present Operations Manager Amsher Receivables Birmingham, AL
· Managed a team of 20 or more account managers collecting on delinquent accounts.
· Coached and developed team on productivity, quality, and achieving goal.
· Fostered an environment of continuous improvement through consistent feedback.
· Implemented innovative and aggressive policies and procedures to maintain a high level of efficiency,
productivity, and customer service.
· Conducted monthly one-on-one sessions for immediate feedback to curb behaviors up.
· Consistently exceed goal of $40,000 in recoveries by 115%.
· Awarded top collectors and implemented corrective action when required.
· Monitored collector calls both remotely and side by side for coaching and development.
2006 – 2013 Operations Manager Portfolio Recovery Norfolk, VA/Birmingham, AL
· Supervised the work of a collections team pursuing charged off consumer debt.
· Provided on-the-job training for newly hired associates.
· Conducted interviews, hired personnel, wrote performance reviews, identified and recommended personnel for
promotion.
· Hand selected to start up new office in Birmingham, Alabama (relocation required).
· Administered an online database to manage time and attendance for over 130 personnel.
· Honored to be named "Manager of the Year" and "Team of the Year" collecting $1.9 Million.
2005– 2006 Senior Loan Officer Land America Virginia Beach, VA
· Supervised the work of 10+ loan officers ensuring all efforts are made to completely delight the customers.
· Used management information systems to support management of time, attendance, and adherence.
· Used multiple reporting databases to monitor productivity, efficiency, and quality assurance.
· Trained associates on mortgage escrows and fidelity mortgage systems.
· Supported the usiness by developing reports to track and award performance.
EDUCATION:
· Bachelors Degree of Science in Business Management – 2015 (expected)
Tidewater Community College, Virginia Beach, Virginia