1. CATHIE SATONICK
P.O. Box 666, Kannapolis, NC 28082
csatonick@yahoo.com 704-345-3572
SKILLS:
 OFFICE 2010
 PUBLISHER
 ECM FILESITE
 INFOPATH
 VISIO 2007-2010
 SHAREPOINT
 SHAREPOINT DESIGNER
 ACTIVE DIRECTORY
 PROJECT 2007-2010
 SPICEWORKS
 MANAGENGINE
SERVICEDESK PRO
EXPERIENCE SUMMARY
 Strongaptitude tolearnnewcomputersoftware aswell assolidverbal and writtencommunicationsskills.
Excellentorganizationandcustomerservice experience.
 Recognizedforoutstandingstaff trainingandabilitytoprioritize workload.
 Achievedandexceededsetgoalswithinshorttime through timemanagementskills.
 Establishedastable workhistoryandreceivedpromotionsandadditional responsibilitiesdue toexcellent
performance.
RELATED PROFESSIONAL EXPERIENCE
2010 to Present – Cardinal Innovations Healthcare Solutions (formerly PiedmontBehavioral Healthcare)
Kannapolis, NC; Promotedfrom IT Admin. Assist.toInformationProcessingTech toIT SupportProfessional
 Support – Provides comprehensive support to assigned individuals and the organization as a whole, by
being detail-oriented and resourceful in completing projects as assigned. Able to multi-task effectively
and utilize organizational knowledge to ensure that projects are being completed in a manner
consistent with established objectives.
 Data Management – Thoroughly and accurately enter and maintain data in all applicable systems
and/or databases as per established practices, processes and protocols.
 Communications and Customer Service - Demonstrates courteous, cooperative and collaborative
behavior in all interactions with internal and external customers. Presents a positive image and
represents the organization in a professional manner during all communications.
 IT Specific Duties – Creates video how-to’s for posting on SharePoint Helpdesk page. Posts
documentation on Helpful Documents library for end users. Responsible for creating PO’s and paying
invoices on all assets and software as well as services. Acts as backup to Helpdesk and Provider Direct
staff. Presents key points of IT Department for employee orientation and answers questions by new
staff. Assist three IT Directors with projects and requests. Train users on recording Powerpoint
presentations. Assist Helpdesk supervisor with project planning and policy requirements.
 Manage Asset ordering and Inventory Management. Complete PO requests, invoice payments and
track. Created and implemented process for onboarding/off-boarding users. Continuously seek ways
to improve processes and save the company money.
 Give access, create libraries/lists/customworkflows as needed on SharePoint. Created databases on
SharePoint for PO tracking, Credentialing for the Network Department and suggested ways to
automate processes in various departments using SharePoint as a tool. Assist departments with
SharePoint questions and resolve issues. Create new sites and provide training.
 Update Active Directory for new users onboarding. Make changes as necessary.
 Maintain Visio Process Maps

2. Cathie Satonick Page 2
 Nominated as Wellness Ambassador for the company’s Health and Wellness initiative. Encourage
others to participate in classes, answer questions and keep others abreast of information regarding
upcoming plans.
2005 to 2009 - Cardinal Logistics Management – Concord, NC Systemshelp Administrator
 Receive emailsandphone callsfromendusersrequesting assistance withtheircomputer,replywithsolutions
or create a systemticketandforwardtoTier 2 technician.Follow-upwithendusersandtechnicianson
outstandingtickets.
 Managementof inventoryforhardware andimagingequipment.
 ProcessPOrequestsforapproval andorder new equipment.
 Provide qualitycustomerservice todriversanduserswhocontactthe Helpdeskdepartment.
 Continuouslykeepup-to-date onlatestprogramsandsoftware the companyusesinorderto betterassistend
users.
 Make suggestionsonwaystoimprove processesandassistinimplementingthem.
2002 to 2005 - Crown American Hotels – Charlotte, NC
Executive Assistant to Directors of Operations and Sales/Marketing
 Collectanddistribute variousreports,create spreadsheets andchartsand update monthly. Keeplistscurrent;
respondtohotel evaluations. Assemble dataforpropertyvisits.
 Schedule monthlyappointmentswithproperties,make reservationsforaccommodations.Manage Business
BookedSystem,add/editusersand update contracts. Schedule DOSconferencecalls.
 Researchinternetwebsitesforrates,andupdate weeklyrate comparisonsforeachhotel;retrievebrand
reportsfromvariousinternetsites.
 Complete specialprojectsasneeded,suchaspresentationsto prospectivebuyers,orassemble GMOrientation
packets.
 Create monthlynewsletter,write articles,researchinformation,andsendtoSouthernRegional General
Managers,SalesManagers,Directorof OperationsandDirectorof SalesandMarketing.
Accomplishments
 Attended Project 2007 and 2010 training.
 Created process for PD logins to assist in generating new logins quickly and efficiently, while tracking the
requirements needed to receive a login, i.e., TPA received and training completed.
 Served on Event Planning Committee, Shred It Committee, Retirement Party planning and New Building
Move Committee, CI Rewrite and Business Process Cross Functional Teams.
 Implemented a systemfor ordering and tracking asset inventory as well as PO creation and payments.
 Recognized for outstanding performance in all aspects of position
 Created dance program at the Cannon Memorial YMCA for youths. Grew program from 9 students to 75
students within one year and expanded from one class to 6 classes.
 Started Zumba Fitness classes at Cannon Memorial YMCA that grew to over 50 participants per class.
 Run Zumbathons to raise money for Empty Stocking Fund and Strong Kids Campaigns.
 Volunteer for Frostbite race and Fun Run each year for the Kannapolis YMCA.

3.  Served on Re-Branding Training subcommittee and other various planning committees for Cardinal
Innovations.
Cathie Satonick Page 3
 Established training videos for our new ticketing systemfor the new Service Center and Helpdesk;
presented the introduction roll-out to employees. Led classroom training.
 Created training videos for using GotoMeeting recordings and posted on SharePoint site.
 Collaborated with team to review onboarding/offboarding processes and implement changes.
 Worked with HR to establish a workflow for job postings and saving documents for the postings on
SharePoint.
Education
George J.Penney High School,EastHartford,CT BusinessCourse
Universityof NorthCarolina - Charlotte,Charlotte,NC
60 hours - ManagementInformation Systems
Employers Association
 Project2007 and 2010
 Visio2007
 Excel AdvancedandIntermediate 2010
Certifications
 ZumbaBasic I and II ● ZumbaToning ● ZumbaCore
 AFAA GroupExercise Certification ● AquaZumba ● Hip Hop Hustle
 AFPA Personal TrainerCertified ● Barre Certification ● Zumba Burst
 Darknessto Light ● ZumbAtomic
 CompletedVisioandProjecttraining ● ZumbaGlutes
 CPR/FirstAid/Bloodborne Pathogens/ChildAbuse Awareness
Other Employment
2006 to Present CannonMemorial YMCA – KannapolisandWestCabarrusBranch – FitnessInstructor/Personal
Trainer Part Time