سييرة ذاتية لمدير اغذية ومشروبات ومطاعم وكافيهات

1. SKILLS
PROFESSIONAL SUMMARY
Dedicated and organised Operations Manager and effective
leader with over 5 years of experience using proven planning
and support initiatives to cut costs, streamline operations and
increase productivity. Decisive and resourceful team builder
versed in sales, management, and process improvement.
Possess in-depth industry trend knowledge and shifts to offer
valuable insights on opportunities for new growth and
business expansion. Effective and loyal cross-functional
communicator and problem solver seeking to leverage
background into operations or property management role with
growing organisation.
WORK HISTORY
01/2018 - Current
food development company | Abha, 'Asir Region Saudi Arabia
Operations Manager
Inventory control
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Process improvement
strategies
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Global and strategic sourcing
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Policies and procedures
implementation
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Change management
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Quality compliance
procedures
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Relationship building
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Maintenance planning
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Profit and loss analysis
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Business process
re-engineering
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Dear Inventory
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Lean methodologies
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Mergers and acquisitions
knowledge
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High-pressure environments
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Financial and cash flow
analyses
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Cost reduction and
containment
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Multidisciplinary
collaboration
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Manufacturing expertise
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FMCG expertise
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Product inspections
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Communication
improvements
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Freight and logistics
expertise
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Consensus building
techniques
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Solutions development
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Multi-site operations
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Oracle database
management
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Contract Management
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Raafat Mokhtar
+966548580915
raafatmokhtar@icloud.com
Abha, saudi arabia
Generated daily operations reports, presenting findings to
key stakeholders and identifying targeted improvements.
•
Grew customer bases significantly by accurately identifying
needs to deliver relevant services.
•
resourcing and inventory management.
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Achieved maximum performance across safety, maintenance
and production metrics.
•
Led cross-functional communication initiatives to improve
operational efficiencies between departments.
•
Collected regular customer and employee feedback,
interpreting findings to enable corrective action.
•
Supported company growth by working constructively with
sales team members, generating new business
opportunities.
•
Monitored project schedules to ensure delivery met budget
and timeframe targets.
•
Controlled operations costs in line with budget targets,
substantially reducing excess spending.
•
Developed, recommended and implemented strategies to
improve employee work quality and speed.
•
Proactively managed risk through strict implementation of
company policies, applying reparative action as required.
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2. EDUCATION
2019
INTERMEDIATE FOOD HYGIENE
CERTIFICATE IN
2018
DIGTAL AND ACTUAL
MARKTING IN
2018
FIRST AID CERTIFICATE IN
2017
IN KITCHEN AND MENUS
WORKSHOP IN
2015
. DIGITAL ADVERTISING IN
2014
RAAFAT MOKHTAR
MASOUD
FOOD SAFTEY
2011
CERTIFIATION CUSTOMER
CERTIFIATION RESTAURANT
INVENTORY MANAGEMENT IN
2010
MICROSOFT TESTING TRAINING
OFFICE IN
2008
COURSES IN HACCP AND
HAIGIN IN
2007
ICDL CERTIFICATE IN
01/2015 - 01/2017
food recourse company | abha, Saudi Arabia
restaurants manger
03/2013 - 06/2015
Movenpick Anwar al medina | al medina al Munawara, Saudi
Arabia al medina al Munawara
Restaurants Manager
Personable
•
Warehouse operations
•
Resource planning and
allocation
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Advertising background
•
Productivity improvement
specialist
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Contract Review And
Recommendations
•
Cost Reduction Strategies
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Supply Chain Distribution
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Supply Chain Management
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Team Leadership
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Reduced operations costs and headcounts to significantly
increase department profitability.
•
Interfaced with clients to determine marketing and design
vision, defining strategic scopes of work and delivery
schedules.
•
As restaurant manger in Saudi Arabia in asir in food resource
development company
•
Maintained safe working and guest environments, reducing
injury and incident risks.
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Conducted health, safety and sanitation process
evaluations, immediately identifying and remedying
violations.
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Aided manager in sales growth strategies.
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Organised special events and functions, including
receptions, parties and corporate lunches.
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Delivered in-depth training to customer-facing staff,
promoting strong service performance.
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Devised team building activities to engage staff in upselling,
consistently meeting revenue targets.
•
Effectively managed payroll and HR processes, including
paperwork completion for new hires and terminations.
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As restaurant manger in Saudi Arabia in Movenpick - Anwar
al medina
•
Oversaw food preparation and monitored safety protocols.
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Maximized quality assurance by completing frequent line
checks.
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Trained staff on proper cooking procedures as well as safety
regulations and productivity strategies.
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Reduced inaccuracies by carefully counting cash and keeping
meticulous records of transactions.
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Reduced health risks and safety hazards by preparing
beverage products consistently while creating cleaning
schedules, restocking items and sanitizing equipment to
adhere to health department standards.
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Kept facility compliant with health codes, sanitation
requirements and license regulations, alleviating potentially
heavy fines.
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Developed unique events and special promotions to drive
sales.
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Helped general management develop prices based on
inventory costs and portion sizes.
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Motivated staff to perform at peak efficiency and quality.
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3. LANGUAGES
English, German, Italian:
Native language
A1
Arabic:
Beginner
02/2011 - 06/2013
red sea hotels Sharm el sheikh- Ghazali beach | Sharm el
sheikh, egypt
Service Manager
01/2009 - 03/2011
red sea hotels sharm el sheikh- ghazala beach | Sharm el
sheikh , Egypt
restaurants and bars manger
07/2007 - 12/2009
Movenpick jolie ville | Sharm el sheikh , Egypt
Restaurant & Bar Manager
Built firm but respectful relationships with staff, leading by
example and providing continued encouragement for high
levels of motivation and satisfaction.
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Coached and mentored new team members to provide
high-performing staff for optimum productivity.
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Maximised profitability, promoting services at relevant
conferences, workshops and meetings.
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Implemented staff development programmes to improve
morale, reducing staff turnover by 80%.
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Guaranteed staff and visitor safety by supervising and
scheduling facilities maintenance.
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Inspected preparation and storage equipment regularly to
assess function and maintain performance for
cost-effective, safe operations.
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Sought out and implemented methods to improve service
and team performance, boosting business sustainability with
continuous enhancements.
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Coordinated optimal guest relations from initial contact
through final check-out to boost satisfaction and brand
loyalty.
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Spearheaded regular maintenance and repair operations to
keep building and equipment in peak condition.
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Led and directed team members on effective methods,
operations and procedures.
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Conducted health, safety and sanitation process evaluations
to identify and remedy any violations immediately.
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Quickly identified problem situations and skillfully resolved
incidents to satisfaction of involved parties.
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As restaurant manger in Movenpick juli vaill Sharm el sheikh
•
Counted and monitored food stock and supply levels to
reorder when quantities ran low.
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Scanned shelves and product cases for expired stock and
discarded outdated or spoiled items.
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Cleaned walls, fans and drains in bakery coolers, display
cases and work area.
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Replenished condiments, coffee, other beverages and
general supplies while maintaining cleanliness of service
areas.
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4. 02/2006 - 01/2007
queen Sharm | Sharm el sheikh, Egypt
assistant Restaurant & Bar Manager
02/2005 - 12/2005
Pacha Sharm el Sheikh | Sharm el Sheikh, Egypt
Head Bartender
Placed orders by listening to customers, documenting
selected menu items, substitutions and add-ons.
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Kept all serving areas spotlessly clean for optimal hygiene
levels and consistent customer satisfaction.
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Maintained outstanding levels of politeness for professional,
personable customer service.
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Prepared refreshments and packaged orders, ensuring
correct items & continued quality standards.
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Performed detailed quality control inspections on outgoing
orders to maintain first-class food standards.
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As ass restaurant manger in golden Sharm hotel in Sharm el
sheikh.
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Handled cash and customer data in line with company
guidelines.
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Improved customer experience through exceptional service.
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Accomplished experience in front of house, waiting and bar
work.
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Positively impacted customers and team members with
can-do attitude.
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Carried out regular rubbish removal, mopping and sweeping,
maintaining clean kitchen environments throughout service
shifts.
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Verified adequate levels of produce and ingredient supplies,
restocking low items to maintain kitchen operations.
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Cleaned and organised kitchen stations with meticulous care
and precision, promoting team efficiency.
•
Collaborated effectively with kitchen and front-of-house
restaurant staff to appropriately meet bespoke customer
needs.
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Learned Sous Chef and Line Cook work tasks, providing
skilled backup for diverse kitchen roles.
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Contributed to establishment winning numerous awards by
delivering excellent client service.
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Prepared mixed drinks and poured wine, beer and
non-alcoholic beverages within target service timeframes.
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Maintained plentiful bar stocks, replenishing daily and as
necessary to ensure operational readiness.
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Changed beer kegs safely and efficiently, consistently
following health and hygiene guidelines.
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Maintained in-depth bar and menu item knowledge,
providing expert recommendations to suit guest taste.
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Drove sales by devising and promoting unique events,
seasonal specials and promotional offers.
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Verified guest membership ahead of bar entry, checking in
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5. 01/2003 - 04/2004
Club Calimero Akassia Swiss Resort | marsa alam, Egypt
Senior Captain
02/2002 - 01/2003
Utopia Beach Club | marsa alam , Egypt
Restaurant Captain
Greet and seat guests proactively. Present guests with the
menu and inform them about the specials of the day,
promotions and/or menu changes if any etc. Give suggestions
and also try to upsell where applicable. Take orders from the
guests and to take note of any special requirements.
03/2001 - 11/2002
shams alam hotels | marsa alam, Egypt
assistant captain
Greet and seat guests proactively. Present guests with the
menu and inform them about the specials of the day,
promotions and/or menu changes if any etc. Give suggestions
and also try to upsell where applicable. Take orders from the
guests and to take note of any special requirements
01/2000 - 02/2001
shams alam hotels | marsa alam, Egypt
Waiter
responsibilities include greeting and serving customers,
providing detailed information on menus, multi-tasking
various front-of-the-house duties and collecting the bill.
ACCOMPLISHMENTS
and processing relevant payments for additional guests.
Interacted with team members, encouraging each to be
outgoing and offer excellent service to customers.
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Kept guest areas clean, removing trash and dirty dishes.
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Performed comprehensive checklists prior to takeoff to
reduce possible safety issues.
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welcoming the guest and improve upselling .
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IN:, FB :, Twitter:, An enthusiastic manager with drive,
determination and a proven ability to ensure that a
restaurant operates efficiently and profitably
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Having a track record of maximizing guest satisfaction and
profitability whilst maintaining high standards of food and
service and also present a positive and fashionable image of
the business
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Extensive knowledge of the hospitality industry, it's working
practices, recruitment, pay, conditions of employment and
diversity issues
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Now looking for a new and challenging managerial position,
one which will make best use of my existing skills and
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6. ADDITIONAL INFORMATION
experience
Hank you very much effort
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Y blogger : https://plus.google.com/+raafatmokhtar
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DUTIES AND RESPONSIBILITIES: +966560814152 &
+966548580915
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Ensuring the highest standards of food and beverage service.
Keeping control of food and labor costs. Ensuring Health &
Safety and also hygiene procedures & standards are
maintained. Having an in-depth knowledge of all menus.
Responsible for recruiting, training & developing restaurant
staff. Dealing with and resolving customer complaints.
Maximizing all business opportunities to drive sales.
Communicating with the kitchen staff to ensure efficient
food service. Advising customers on wine selection. Liaising
with the Head Chef to discuss and develop the menu.
Overseeing client bookings & reservations. Organizing the
daily and weekly rotas for the Restaurant's staff. Purchasing
stock, supplies and negotiating best prices with trade
suppliers Ability to create a great atmosphere & be a
inspirational host. Monitoring sales and then writing
informative reports for the restaurant owners and anther
administration .
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