1. RESUME
Professional Objective:
WORK EXPERIENCE: Company – TE Connectivity Global Shared Services India Pvt.Ltd
Name: Puttalakshmi G
Phone no: 9739597155
Email id: Puttu885@gmail.com
Intend to build a career with leading corporate of hi-tech environment with
committed & dedicated people, which will help me to explore myself fully and
realize my potential.
To give the best of service for the firm I work.
To carry out the assigned activity with utmost dedication and sincerity.
 Business Unit: CIS (Consumer and Industrial services).
 Role : Order Management-Associate (01st
October 2011 to 01st
March 2012)
: Sr. Order Management-Associate (02nd
March 2012 to 31st
December
2014).
: SME-Subject Matter Expert (01st
January 2014 to till date)
Responsibilities:
 Training new hirers.
• Helping new hires to meeting there 30/60/90days targets.
• Providing refresher training to the team when required.
• Conducting Process knowledge test for the team.
• Organizing brainstorming sessions for the team in order to identify
the area of changes or improvement.
 Quality Analyst.
• Audit transactions, identify and rectify errors, provide
feedback and ensure errors are within acceptable limits
• Analyze, Create and review quality reports with management
team. Implement procedures and policies that ensure error
free orders.
• Work on continuous process improvement and identifying the
area of improvement for the team.
• Organizing weekly and monthly call with all the regional
supervisors to discuss on the process status.
 Supporting transaction processing for the request from customer service
representatives in the sale offices.

2. WORK EXPERIENCE: Company – TE Connectivity Global Shared Services India Pvt.Ltd
The Major requests are:
 Manual Order Entry
 Quotations
 Scheduling agreements
 Order changes
 Creating Return orders
 Credit note
 Debit Note
Additional Activities:
 Allocating work for the team.
 Floor Support
 Backup for Team Lead
• Provide process assistance to the team members.
• Responsible for establishing and maintaining a high performance
culture to meet productivity and Quality.
• Timely allocation of tasks and ensuring all files/requests are
completed within the timelines defined.
• Ensure that all team members are processing all transactions with
accuracy following the standard process defined.
• Process all small OC requests himself/herself to ensure zero
backlogs.
• Work with other teams to implement global best practices.
 Working on Returns:
• Creating credit memo and debit memo
• Creating and managing RMA’s
• Releasing billing blocks for credit, debit and RMA’s.
 Business Unit: Network Solutions
 Role : Order Entry- Associate (07th Dec 2009 to 1st April of 2010)
: Customer Service Representative (1st April 2010 to 1st
May 2011)
: Return Specialist (1st May to 30th
September 2011)
Responsibilities:
 Processing purchase orders for Nordic and Finland later started processing
orders for Broad cast and Backup for Middle East Folder.
 Promoted to the role of CSR (Customer Service Representative) for
Intercompany, later for Middle East and also back up for UK and Ireland
Region.
 Promoted to the role of Return Specialist for EMEA Returns and also back
up for APAC Returns.
CSR Role:
 Creating and assigning interactions to Account Specialist.
 Entering Quote, Sales Alerts, Purchase orders, Inquiries in system for the
customer.

3.  WORK EXPERIENCE : Company : Infosys BPO
 Contacting EURO TAC team for Product Information.
 Contacting product managers for product line information for detailed
customer query
 Providing Order Status and Tracking Number to the customer.
 Coordinating with PM and Sales to compute the price
 Instructing shipping department on the requirements of the customer.
Invoices, packing list, Country of origin certificates et.al.
 Sending Shipping Documents to Customers.
Return Specialist:
 Be a single point of contact for all goods return requests and notifications.
 Handle returns management and resolve issues related :
• Freight charge disputes and delivery problems.
• Interpretation of pricing, returns and channel sales guidelines.
• Currency, duty, tax and freight cost for all export orders.
 Work on all issues in returns mailbox and ensure all SLAs are met.
 Complete any other tasks as and when assigned or required by the
business unit
Additional Activities:
 Training New CSR’s on CRM.
 Back up for Intercompany region and UK region.
 Working on C.R.M
 Business Unit : Cisco
 Role : Senior Process Executive (Band B2)
 Tenure : 27th
July 2007 to 4th
Dec 2009
Responsibilities:
 Shift anchor handling the key responsibilities of the team.
 Floor Support anchor.
 Training new hires.
Description about the work:
 Worked as Process executive for 27 months in Order Management
vertical for the client Cisco at Infosys BPO.
 I was a part of Nonstandard Order Booking team which is a booking team
that is majorly responsible in revenue generation for Cisco.
 Interact with Client and customers through mails.
 Worked on tools designed by Oracle like QTC, BV and CSE (Customer
Service Enterprise) tool.

4. EDUCATION INFORMATION
PERSONAL PROFILE
Strengths:
 Good problem-solving, logical and analytical skills.
 Like to take up challenging tasks with a definite focus on quality,
keen desire to learn and Work on newer technologies.
 Excellent oral and written communication, interpersonal and client
interaction skills.
 Excellent ability to work in a team, good team management skills
INTERESTS:
Listening to Music
Reading books
PERSONAL INFORMATION:
Date of Birth: 3rd October 1986
Sex: Female
Nationality: Indian
Marital Status: Married.
Place : Bangalore Yours Faithfully,
Puttalakshmi G
Course Board/University College
Year of
Passing
Aggregate
Percentage
S.S.L.C
Karnataka
Secondary
Education
Examination Board
Govt. Girls High
School, Arsikere
2002 63
PUC
(P.C.M.B)
Department of Pre-
University Education
Badriprasadji Pre-
University College,
Mysore
2004 50
B.Sc.
(P.M.Cs.)
Mysore University
Teresian College,
Mysore.
2007 63
M.B.A
(H.R.M)
Annamalai
University
Annamalai
University
Distance Education
2011 63