1. SOUMIK DUTTA
State Operational Head (Customer Management Group) IT vertical – WITH A CAREER
SPANNING 6 YEARS.
PROFILE HIGHLIGHTS
I am an experienced and motivated accomplished in delivering secure resilient systems on
time and budget to meet business needs. I’m an adaptable and efficient team player with
excellent communication skills at all levels. I’m looking for a role where I can develop my skills
further, working new technologies and reveling in new challenges.
Operation Management (IT vertical):
• Ensuring efficiency in operation & that the individual & group target’s are meet,
by managing & monitoring the performance of team members.
• Ensuring on-time customer Technical support & Installation for IT peripherals.
(Hardware & Networking Implementation)
• Co-ordinate with management & client proposal as the territory required to get
volume & market share.
Team Management & Strategic Planning:
• Working with the subordinates to find out new planning & strategic for
customer support.
• Identifying & implementing strategies for building team by promoting sprit of
cooperation between team members.
• Identifying newer opportunities, strategic utilization & deployment of available
resources to achieve organizational goals.
Warehouse Management:
• Keeping eye on the logistic so that it does not affect the delivery at customer
end.
• Keep the Inventory level sufficient to meet market needs.
• Ensure daily stock report to be maintained by team.
Lachit Nagar, Bye lane no-4 (south), Guwahati Cell: +91-8721917787, 8811096367, Email: soumikdutta6@gmail.com
Technical Skills
• Microsoft Office
• Microsoft Project
• Server 2000 / 2003 / 2007 /
Vista
• Network Planning
• Hardware Support
• HTML
• FTRACK
• IT Support
• CRM
• CCNA
• CISCO Router
• MCTS
• MCP
• MCSA
• LINUX
• Product Training
• Demo Training
• Active Directory
• IP Protocols
FUNCTIONAL SKILLS

2. Next Education India Pvt Limited
• Increase customer base in the zone by 15 % after my joining of 6 months based on service provided to
existing client. (June 2014 – December 2014)
• Next Financial year we have a customer growth of 20 % (2015 - 2016) & renewing existing client.
• Promoted as Regional Head Operation (CMG- North East) span of 6 month.
• Achieved collection target by 80 %.
ABC India Limited
• Provided On time Technical support in all the branch offices.
• Develop new customer base for the business growth as part from my regular responsibilities.
• Hold added responsibilities of HR along with System Support Officer.
Regional Head (Operation) NE states (1st June 2014 > Present)
Next Education India (P) Ltd| Guwahati|www.nexteducation.in
- Taking care of entire NE states
- Responsible for Installation of Digital classroom in NE Region.
- Heading IT supports team in North East Region.
- Server Support & Hardware Installation.
- Software Implementation.
- Network Planning & Support.
- Customer Support in IT environment.
- IP configuration (DNS / DHCP)
- Responsible for entire operation of the zone.
- Management of all the IT related records of the North East.
- Travel to client end for support & meeting throughout the region.
- Heading Warehouse & Logistic team.
- Reporting manager for 20 team members.
- Dealing with Zonal Vendors ( HP, Acer , APC, BenQ, Microtek )
- Product Training at Customer End.
- Handing Training team.
- Preparation and submission of Monthly Reports, MIS and Project Review slides and participation in
periodic review on need basis
SYSTEM OFFICER – REGIONAL NE States (July 2011 > 31st
May 2014)
ABC INDIA LIMITED | GUWAHATI| www.abcindia.com
ACHIVEMENT
CAREER ACCOUNTABILITIES
Key Responsibilities:

3. - Project managed the implementation of IT infrastructure for North -East region warehouses.
- Capacity and reliability management of all related hardware (servers, storage devices, network
devices, WAN links) to ensure that the operating and network environment is stable and functions
efficiently with minimum downtime.
- Installation and maintenance all related hardware and software.
- Continuous improvement of Hardware & Network infrastructure functionality.
- Ensure system security and virus protection procedures are followed and monitored.
- Ensure backup process and procedures are in place for data, network connectivity and servers.
- Cisco Router configuration & its protocol. (MPLS, IP, LSP, Internet, Ethernet, IGRP, OSPF, EIGRP)
- Managing Active Directory
- On-call support and supporting on-site or remotely may be needed.
- Coordination with BSNL / TATA / HCL AMC related Issues.
- Management of all the IT related records of the North East.
- Travel to support users in remote sites of inside & outside.
- Managing VoIP & Handling VPN.
SYSTEM ADMINISTRATOR (April 2010 > July.2011)
Cachar Cancer Hospital & Research Centre | Silchar, Assam| www.cacharcancerhospital.org
- Analyze, log, track and complex software and hardware matters of significance pertaining to
networking connectivity issues, printer, server, and application to meet business needs.
- Coordinate hardware and software installations and upgrades to ensure work is performed in
accordance with company policy.
- Developing & managing official websites.
- Manage & Implementation Hospital Information system & Dava Plus software.
- Update HIS software with various modules.
- Manage HIS server.
- Coordinate and monitor troubleshooting to isolate and diagnose common system problems:
document system events to ensure continuous functioning.
- Coordinate testing, upgrade and configuration of system files and services. Ensure changes are
in accordance with appropriate operating procedures.
- Utilize standard corporate tools to record changes, service requests, and problem activities for
tracking purposes.
- Network & Hardware Support.
- Network Designing
- Microsoft certified Professional.
- Microsoft Certified Technology specialist
- Microsoft Certified System Administration
Key Responsibilities:
Key Responsibilities:
Certificates

4. - Diploma in Hardware & Networking. – Assam Engineering Institute Diploma in Computer Sc &
Engg -- A. I. T
- Higher Secondary.
- HSLC
Website Design | Traveling | Reading | Cricket | Listing Songs
FATHER`S NAME : LATE. SUDIP DUTTA
MOTHER`S NAME : SMT. KALPANA DUTTA
DATE OF BIRTH : 19-07-1984
SEX : MALE
LANGUAGE KNOWN : ENGLISH, HINDI, BENGALI, ASSAMESE
CURRENT CTC : 4.67 LAC
REFERENCES
References are available on request.
Soumik Dutta
Guwahati, Assam
Education
Personal Interest
Personal Information