1. PORTIA KNIGHT
2797 Meadowlake Drive Apt. 7 | Memphis, TN 38115 | 901-216-7486 | portia.knight198@gmail.com
SUMMARY
University of Memphis Senior majoringin Health Services Administration.Three years of health-related work experience alongwith
over eight years of customer serviceexperience. Loyal, hard- working, fastlearner who is willingto go above and beyond to
accomplish organizational goals.Skilled in MicrosoftWord,Excel, PowerPoint, Outlook.
EDUCATION
Bachelor ofProfessional Studies,Healthcare Administration
The University of Memphis, Memphis, TN
Expected: May 2016
ServSafe Certification (2011-2017)
Southwest Tennessee Community College, Memphis, TN
EXPERIENCE
Cook,Aramark Campus LLC, Memphis, TN 2014-present
Maintain salad bar
Followrecipe for meal plan
Prep salad bar
Serve students meals
Intern, Methodist LeBonheur Healthcare, Memphis, TN Summer 2015
 Maintained associatepayroll and records
 Pulled files and sent them to vital records
 Audited files and charts;Filed correspondence
 Assisted nurses in preparingfor employee physicalsby pullingfiles
 Made charts for each day
 Answered phones
Cashier/CTY,BaptistMemorial Hospital,Memphis,TN 2013-2014
 Set up food trays for delivery and pickup in a timely manner
 Complete multipletasks in a fast-paced environment whilemaintainingexcellentcustomer service
Home Healthcare Aid,Companion Plus,Memphis, TN 2011-2012
 Traveled to patients’ homes and helped with activities of daily living
 Attended medical appointments with patients
Work StudyStudent, Southwest Tennessee Community College, Memphis, TN 2011-2012
 Assisted students with homework and computer issues
 Monitored student sign-ins,answered telephones, and completed other office tasks as needed
GuestAssistant/Trainer/Supervisor,WholeFoods Market, Memphis, TN 2002-2009
 Assisted with the hiringprocess,trained new employees, led employee meetings, and helped with employee schedules
 Resolved customer issues/complaints
 Monitored registers and made periodic cash drops throughout the day; Completed opening and closingprocedures as
scheduled
SKILLS
 Excellent verbal and written communication
 Excellent customer service
 Good knowledge in Word 2013 ( PowerPoint, Word & Excel)
HONORS & ACTIVITIES
 TRiO Student Success Program, The University of Memphis, 2013-present
 Phi Theta Kappa Honor Society Member, Southwest Tennessee Community College, 2010-2012
 Volunteer, MIFA Food Warehouse, 2011,2013, 2015
 Volunteer, National Civil Rights Museum,2015