Poonam Singh is a hospitality professional with over 10 years of experience in hotel operations, event management, and guest relations. She has worked in various roles for hotels in Dubai, New Delhi, and Gurgaon, including as a reservation coordinator, guest service agent, and guest relations associate. She also has 2 years of experience in business development and customer acquisition for an event management company. Poonam is seeking a new opportunity to utilize her skills in hospitality, customer service, operations, and people management.

1. Poonam Singh
Email:poonam1717@yahoo.com
Mobile:+ 971554691606
Objective:To work,learnandgrow ina professional organizationin the fieldof Hospitality –Hotels,Events,
Travel,TourismandService industry, leveragingmyorganizational,resource management,creative andpeople
facingskills.
Core Skills
 Excellentcommunication,verbal andwritten
 Interpersonal skills
 People person,like interactingwithandservingtosatisfaction
 Policy/SOP formulation&Implementation
 Analytical andadeptatProblemSolving
 Relationship Management
 QualityConscious,attentivetodetail
Work Experience
The Palace Downtown Hotel, Dubai
At The Palace Downtownhotel,itismyfirstinternationalexposure toservice industry.Ihave learntoperations on
a vast scale with a better understanding. As part of my job I had the following assigned:
ReservationCoordinator Aug 2016 - Present
 Assistinginroominventoryandensuringreservationof requiredroomsforguests
 ApplyingproperblockingstrategiesandallottingroomstoVIPandregularguestswalkinginunannounced
 Coordinatingwithhousekeepingandroomreservationstaff onacontinuousbasistomaintainaccurate
statusof all guestrooms
 Answeringcallsof reservationinquiriesinaprofessional manner
 Providingcallersinformationonservicesoffered,typesof rooms,andfoodserved,etc.
 Assistingfrontdeskbycheckingguestsin andoutduringpeakarrival/departurehours
 Performingcheckoutandcashhandlingactivitiesinaccordance withcashieringandcreditpolicies
GuestService Agent Jan 2014 – Aug 2016
 Greetguestson arrival andanswerany queriestheymayhave
 Responsible forattendingtoguest’srequirements,preferencesandanyspecial requests
 Listentoguest’scomplaintsor concerns and resolve their issue inatimely manner
 Complywiththe Hotel Policies, Procedures and Code of Ethics
 Performsany additional taskswhichare assignedby management
 Responsible fora cash floatthroughout your shiftand ensuring it balances correctlyat the endof the
shift
 Checkinand Checkout process updatesonOpera[PMS]
 Obtainfeedbackfromguests

2. Vdoit4u Event & Travel Management, New Delhi Aug 2011– Dec 2013
Assistant Manager, BusinessDevelopment
In the last 2+ years that I have been working at Vdoit4u – an Event and Travel Mangement co, I have been
involvedinBizDevactivities,new customer acquisitionandcustomerretentioninitiatives. As part of my job I had
the following assigned:
 Newprospectidentification
 LinkedInNetwork
 Customerand Business Associate references
 Office directories
 PresentingValue propositionsofferedbyVdoit4u
 Understandingspecific CustomerRequirementsandpreparingSolutions
 RespondingtoEnquirieswithproposals/quotations
 NegotiatingandclosingOrders
 CustomerRetentioninitiatives
 Mailerswithdseasonal/discountedofferings
 Schedulingregularmeetings
 ObtainingFeedbackandcommunitybuidingevents
 ColdCallsandpotential CustomerSite visits
 Lead generationactivities –campaigns - ads, weddingfairs,flyersetc.
 CRM update – file call reports,leads,enquiries toenable furtherthe salesprocess
Achievements
 NewCustomeracquisitiontotalingto7 million (SeventyLakhs) INRovera2 yearperiod
 Had a 70 percentCustomerretentionrecordforthe 9 Customeraccountsassigned
 Eventshandledasprojects
 Google FundayEventat Google GurgaonCybercity office
 Yum RestaurantsPizzaLaunchesat3 Cities - Mumbai,Bangalore andGurgaon
 BPTP Dealer’sMeet atGurgaon
 Delhi DutyFree Service Pvt.Ltd. GoldPromotionatNew Delhi Airport
 RamkyGroup PicnicDay out at Manesar Resort
Starwood Hotels & Resorts, The Westin, Gurgaon Feb2011 – Aug 2011
GuestRelationAssociate
At Starwoods,one of the largestchainof hotelsglobally,asanassociate Ihonedmyabilitiesinguestrelationship
interaction.Iwasformallyassignedthe followingduties:
 Greetguestson arrival andanswerany queriestheymayhave
 Responsible forattendingtoguest’srequirements,preferencesandanyspecial requests
 Invitinggueststospecial occasions,presentinggifts,welcomingguestgroups
 Checkinand Checkout processupdatesonOpera[HMS]
 Obtainfeedbackfromguests
The Imperial Hotel, New Delhi Jan 2010 – Oct 2010
GuestRelationAssociate
At Imperial Hotel,itwasmyfirstexperience infrontoffice hospitalityinthe true sense of the word,interacting
withguests.Jobfunctionsassignedwere:
 Greetguestson arrival andanswerany queriestheymayhave
 Responsible forattendingtoguest’srequirements,preferencesandanyspecial requests
 Invitinggueststospecial occasions,presentinggifts, welcomingguestgroups
 Checkinand Checkout processupdatesonOpera[HMS]

3.  Obtainfeedbackfromguestsorting
 EscortingVIPguestsfromthe airport
Radisson Hotel, New Delhi Dec 2007 – Dec 2008
Restaurant Hostess
As a RestaurantHostessIwas assignedthe taskof servicingguestrequests.Specificallyassignedto:
 Actingas a single pointof contactto the guest/clientforall kindof basicrequirements.
 Resolvingbasicissuesof clientoverthe phone calls.
 TakingReservations&Allocatingthe TablesAccordingtothe GuestRequirement.
TRAINING & CERTIFICATIONS
 Diploma,AviationandHospitalityManagement
AirHostessAcademy,Rajouri GardenGraduate
Education
 Dec 2011 Bachelorsof Commerce,Delhi University Graduate
 May 2006 D.T.E.A SeniorSecondarySchool, Delhi (ClassXII) 1st Division
 May 2004 D.T.E.A SeniorSecondarySchool,Delhi (ClassX) 1St
Division
Personal Information
Name: PoonamSingh
Date of Birth: 31st
July1987
Marital Status Single
Languagesknown: English, Hindi
Nationality: Indian
PassportNo.: G0074414
PassportExpiry: 09-10-2016
Visa: Work Visa
References: Shall be providedonrequest.