1. Kristina M. Farwig
2975 Vista View Ave. Apt. 303 Hudsonville, MI 49426
kristina.farwig13@gmail.com (231)329-0358
Objective
To utilize myteammanagementandguestservice expertise tosecure aposition asa hospitality
professionalinamanagementposition.Toappropriate my10 yearsof experience inhospitality
to help a reputable managementcompany maximize revenueand maintainasolidclientbase
centeredaroundexcellence inguestservice,andfairtreatmentof itsemployees.
Education
Grand ValleyState University
Bachelor’sDegree withanEnglishMajorand a HistoryMinor—December2012
MuskegonCommunityCollege
Associate’sDegree inArtsandSciences –June 2009
Experience
June 2014-Present Residence Innby Marriott, Grand Rapids West
GuestService Manager- Assistingthe general managerwiththe operationof the hotel.Acting
as the manageron duty inthe absence of the manager.Analyzingdailyreportstomaximize
revenue andassist Directorof Sales withthe salesof the hotel.Followingandimplementing
FHG and Marriott policies.Providingexcellence inguestservice andtrainingmystaff todothe
same.Solvingandpreventingproblemsonadailybasistoensure the hotel isoperating
smoothly.Managingall hotel departments,includinghousekeeping,breakfast,maintenance,
and frontdesk.Implementingbrandpricingphilosophiestomaximize revenue.Creatingawork
environmentwhere guestsandemployeeswanttobe,andchoose to be.Communicating
activelyandimplementingchange asnecessaryforthe hotel throughcontinuedtrainingand
knowledge of the hotel industry.
October 2012-June 2014 Holiday Inn Expressand Suites,Grand Rapids North
-OperationsManager- Assistingthe general managerwiththe operationof the hotel.Actingas
the manageron dutyin the absence of the manager.Analyzingdailyreportstomaximize
revenue andassistsalescoordinatorwiththe salesof the hotel.Followingandimplementing
Lodgco and IHG policies.Providingexcellence inguestservice andtrainingmystaff todo the
same. Solvingandpreventingproblemsonadailybasistoensure the hotel isoperating
smoothly. Managingall hotel departments,includinghousekeeping,breakfast,maintenance,

2. Kristina M. Farwig
2975 Vista View Ave. Apt. 303 Hudsonville, MI 49426
kristina.farwig13@gmail.com (231)329-0358
and frontdesk. Implementingbrandpricingphilosophiestomaximize revenue. Creatingawork
environmentwhere guestsandemployeeswanttobe,andchoose to be.Communicating
activelyandimplementingchange asnecessaryforthe hotel throughcontinuedtrainingand
knowledge of the hotel industry.
-IHG Training Manager for Lodgco and Training Mentor- Seeking,interviewing,andselecting
qualityjobcandidatestoenhance the teamandhelpperpetuate asuccessfulmanagement
company.Actingas a mentorto currentLodgco trainerswithinthe IHGbrand and trainingFOH
and BOH trainersto followbothLodgcoandIHG policiesandprocedures.Constantlyseeking
bestpracticesto enhance the trainingexperience andmaintainstaff,resultinginlow turnover.
Leadingbyexample andexercisingpatience,clarity,andbeingknowledgeable onbrand
standards.
-GuestService Representative- Checkingguestsinandoutof the hotel,preparingforguest
arrival by postingdeposits,settinguprouting,andaccommodatingspecial requests withan
expressedknowledge of the Operapropertymanagementsystem.Buildingrelationshipswith
guestsona professional leveltomaintaintheirloyaltytothe brandas well asthe propertyby
makingthemfeel athome,greetingthembyname,andaskingabout theirstayexperience.
Usingguestfeedbacktocreate an environmentwhere guestswanttoreturn,andconstantly
improvinguponanyissuesthe guestmayexperience.
-GroupSalesCoordinator- Meetingandspeakingwithcoordinatorsof othergroupstonegotiate
ratesand accommodate athleticteams,weddingblocks,andother leisure andbusiness groups.
Creatingandsendinggroupsalescontracts,networkingandlookingfor new salesleadsand
opportunities.Operatingasthe primarycontact forall groups visitingthe hotel.
-PriorityClub Champion- Trackingand promotingpriorityclubenrollmentsand motivatingteam
memberstoenroll guestsinourloyaltyprogram.Greetingandrecognizingpriorityclub
membersatthe hotel byexpressing benefitsof the programandthankingguestsfortheir
loyalty.
-Front ofHouse Trainer- Creatingaweeklyschedule for frontof house employees, assistin
selectingand interviewingGSRcandidates.Mentoringnew hiresandinstructingthemonthe
policiesandproceduresof becomingaGuestService Representative.Instillingthe importance of
excellence inservice tonewassociates.
May 2010-September 2010 Michigan’sAdventure AmusementPark
-FoodService Team Member- Seasonal positionpreparingfoodandservingguestsatthe park
witha smile. Setupandcleanup responsibilitiesincludingdeepcleansatthe endof the season.
Recommendingmenu itemsand handlingcashandcreditcard transactions.

3. Kristina M. Farwig
2975 Vista View Ave. Apt. 303 Hudsonville, MI 49426
kristina.farwig13@gmail.com (231)329-0358
October 2003-February 2010 FairfieldInnand Suitesby Marriott
-AssistantHousekeepingSupervisor- Inspectingroomsafterthe housekeepershave cleaned,
schedulingandassigningrooms,recordingandsubmittingmonthlyLostandFound,staff
supervisingforqualitycontrol.
-GuestService Representative- Checkingguestsinandout,assigningroomsaccordingtospecial
requests andmakingkeystoprepare for guestarrival,providingconcierge servicessuchas
directionsandrestaurantrecommendations,andmakingthe guestsfeelwelcome andat home
while visitingthe property.
-Breakfast Hostess- Preparinghotfoodandstockingbreakfastitems,cleaningkitchenand
breakfasteatingareasaccordingto the highestqualitystandards,greetingeachguestwitha
smile andgoingbeyondexpectationsto provide excellentcustomerservice.
-Laundry Attendant and Housekeeping- Washing,drying,andfoldingtowelsandlinens,taking
inventoryandrewashingordiscardingstainedlinen,stockingstorage closetsaswell aspool and
fitnesscenterarea.Cleaning guestroomstothe highestqualitystandards
Achievements and Certifications
-West MichiganWave Award Nominee-2012
-Employee of the MonthOctober- 2012
-Associate of the Quarter,2ndQtr. -2012
-SigmaTau DeltaEnglishHonorsSociety -GrandValley State University
-IHG FrontOffice OperationsTraining certification-2012
-Pickle TrainingandManagerPickle Training
-ServSafe Certified-Validthrough{year}
-CPRCertified-Validthrough{year}
-LodgcoManagementUniversity(LMU) Training2013
-LodgcoManagementawardfor Least Employee Turnover-2013
-CertifiedTourismAmbassadorforGrandRapids,Michigan

4. Kristina M. Farwig
2975 Vista View Ave. Apt. 303 Hudsonville, MI 49426
kristina.farwig13@gmail.com (231)329-0358
References
Erik Aamodt- Seasonal ManagerandAreaSupervisor,Michigan’sAdventure AmusementPark
4750 Whitehall Rd.Muskegon,MI49445
(231) 855-2440
BlairKronner- AssistantGeneral Manager,HomewoodSuitesbyHilton
3920 Stahl Dr. SE Grand Rapids,MI 49546
(616) 526-7200
AndrewWhite-GeneralManager,Residence Inn byMarriott,Grand RapidsWest
3451 RivertownPointCt.SWGrandville,MI49481
(989) 948-4527
AnthonyBoon-GuestExperience Manager,Residence InnbyMarriott,GrandRapidsWest
3451 RivertownPointCt.SWGrandville,MI49481
(616) 502-8154