Onboarding application

1. Designing a Platform to provide guidance
& information about institute facilities to
students

2. Initial impression of problem
• Mentor not working properly
• There is not a proper
communication support
between students and
institute management.
• Student's and parents suffer
lot during the initial days
Image:http://www.math.iitb.ac.in/~assoc/mo/

3. Target User Group
Age 17 to 21 years students
User familiar with smartphone.
Icons: flaticon.com

4. Design process
Secondary
research
Primary
research
Analysis Ideation Evaluation
Icons: flaticon.com

5. Secondary research
SMP forum for queries
Before coming to institute After coming to institute
Mentor
WhatsApp Groups
Freshmen groups
Coaching groups
Family & friends groups
Friends, wingies (wingmates)
Self
Orientation
Left behind Students

6. Secondary research
Left behind Students
Late entry students
Mentor did not meet with their
mentees
Missed Orientation Programme
Forget to check GPO notification
Introverts.
Personal Problems

7. 1
2Answer
Question

8. • The words as follows with
their count per question
- Hostel 41 cells
- Registration 61 cells
- Document 55 cells
- Placement 24 cells
- Orientation 31 cells
- Vaccination 28 cells
Questions Answer

9. User studies
Students Mentors Security guard Prof. Gadre

10. New join/mentees 956 ISMP
2 coordinators
5cabinet mentor
Each mentor
assign 18 mentees
83 mentors
(out of 300)
SMP (Student mentorship program)

11. Mentor handbook
distributed while first
mentor orientation

12. Analysis

13. 1
2
Students visit 1:12
Accommodation
3 Restricted Areas
First point contact in campus
4 Scholarship Application

15. 5 Plan for parents
tested
6Moral support

17. 7 Register for ASC
8 Configure Internet

19. 9
10
Loneliness
Language Problem
11 Comfort zone

20. High
frequency
Medium
frequency
Low
frequency
Key insight

21. To design a Information mechanism which is
 Available when in need
 Engaging
 compatible on smartphones
 Minimize the steps of information access
 adaptable to learning speed of user
 usable for novice users
 The need of centralizing information system
 To design motivating mechanisms for reluctant users
Goals

22. Rajesh
18yr old
Hometown: Guntakal, Andhra Pradesh
Hobbies: badminton, running
 Selected for Institute trails (300 out
24).
 6th standard onwards start living at
hostel.
 Father occupation: working in railway
security force.
 Like to interact with people, extremely extrovert.
 He did not speak Hindi. spend more time with native
(telugu) language speaking friends.
 He doesn’t have laptop. Do not know about
Vaccination.
 Watch TV shows, like to watch Bollywood and telugu
movies.
 His parents call once in a week.
Persona #1

23. Lakshya
17yr old
Hometown: Jaipur, Rajasthan.
Hobbies: Reading, Cube solving, coding.
 First time left his home.
 Father occupation: Income tax officer.
 Do not like to interact with people, extremely
Introvert.
 Always be in his room. Like to watch coding tutorial on
his laptop.
 Before coming to campus he take all necessary
vaccination.
 His parents call him two to three time in a day.
Feel hostel room space is too small.
 He miss home.
Persona #2

24. Ideation
1. Parents service design model
2. Onboarding Mobile Application

25. CORE
BASIC
EXPECTED AUGMENTED POTENTIAL
Moral
support
to student
Continuous
connection
with student
Connection
through
roommate,
wingies &
mentor
Professional
guidance if
needed in
critical
situation
To enhance
abilities skills,
coping skills
Value creation: Parents service design model

26. Scenario-1a
Clear JEE mains
Take help to
fill application 7th round
Reach Mumbai
CSTM
Take 2 auto
KANJURMARGIIT gate
Rajesh
JOSAA

27. Guard verify
Autowala drop at
wrong location
Student escort
them to hostel 15
Morning 8.30am
List postedList posted

28. Hospital
Gymkhana
Moodle
Other
ASK ?
Campus walkOrientation
Registration for

29. Clear JEE mains IITB CSE
IITB EE
IITM CSE
IITK CSE
Take help to fill
application
JOSAA
1st round
Download
application from
IIT Bombay site
Scenario-2a

30. Open QR code
in application
Allow to enter
in campus
Scan QR
code
Step by step
instruction
Hostel room
Information
Complete Schedule
with notification
Happy

31. Introducing Onboarding Mobile Application.
image: freemockup.com

32. Ecosystem
Icons: flaticon.com

33. Evaluation
• Evaluation done on 16 user
• All are the first year student
• Age between 17-20
• All of them smartphone user.

34. Task-1 Task-2 Task-3 Task-4 Task-5 Task-6 Task-7 Task-8 Task-9 Task-4.1
gpo gmail mentor vaccine roommate forum canteen alok schedule Aero hostel
Gautam User-01 10 10 31 13 11 28 21 12 21 8
Abhinav User-02 9 6 8 18 31 23 12 13 7 17
Adarsh User-03 39 9 51 29 60 55 33 18 34 28
vikash User-04 14 7 17 9 26 100 9 12 8 9
saurav User-05 13 14 47 7 69 126 17 8 6 19
ratnadip User-06 106 12 10 11 5 41 40 8 17 9
rajat User-07 43 3 40 7 23 80 6 16 21 8
shashanka User-08 16 5 16 6 13 114 19 21 4 9
adithya User-09 13 3 8 6 9 85 5 9 7 4
arnav User-10 9 20 81 8 9 91 11 12 16 11
arwaz User-11 13 39 60 14 35 32 12 12 8 10
AVERAGE
Time
(seconds) 25.91 11.64 33.55 11.64 26.45 70.45 16.82 12.82 13.55 12
0.00
10.00
20.00
30.00
40.00
50.00
60.00
70.00
80.00
1 2 3 4 5 6 7 8 9
Task time
Time
seconds
Task

35. Que-1 Que-2 Que-3 Que-4 Que-5 Que-6 Que-7 Que-8 Que-9 Que-10 SUS raw score SUS score
Gautam User-01 4 1 5 1 5 1 4 1 4 1 31 77.5
Abhinav User-02 5 1 5 1 5 1 5 1 5 1 32 80
Adarsh User-03 4 2 3 2 5 4 5 4 4 2 19 47.5
vikash User-04 5 1 5 1 4 1 5 2 5 1 30 75
saurav User-05 5 1 5 1 5 1 5 1 5 1 32 80
ratnadip User-06 5 2 4 1 5 2 5 1 5 3 27 67.5
rajat User-07 5 1 5 1 4 1 5 1 4 1 30 75
shashanka User-08 4 2 4 1 5 2 5 1 4 1 27 67.5
adithya User-09 4 1 4 2 4 1 4 1 4 1 28 70
arnav User-10 4 2 4 1 5 1 5 1 4 1 28 70
arwaz User-11 4 1 5 4 5 1 4 1 5 2 28 70
Aniket User-12 5 2 4 1 5 2 4 1 4 1 29 72.5
abhay User-13 5 2 5 2 5 1 5 2 4 1 28 70
lakshya User-14 4 2 4 1 5 1 4 2 5 1 29 72.5
nikhil User-15 4 1 4 3 4 2 4 1 5 1 27 67.5
Rajesh User-16 4 2 4 2 4 1 4 1 4 2 26 65
AVERAGE 71.07

36. SUS score = 71.07

37. Evaluation

38. User feedback
• Link more database to the search option so that easy to
search specific section
• Audio tutorial of each task with images
• Add demo tutorial on start

39. Future scope
• Similar model can be used to other institute
• Can add notes & video tutorial which simple to understand
• Real time data option eg. Which Lecture hall should be open
• Openstreetmap integration

40. Learnings
• Self
• Attempting a full project life cycle
• Soft prototyping skills
• Technical
Rapid prototyping tools and frameworks
• Adobe XD, Marvelapp.