1. Monique Robinson
485 East 180thStreet Apt #3-D
Bronx, New York 10457
Phone (718) 764-9645
Email: moniquerobinson72@gmail.com
Objective: Executive Assistant seeking a goal-oriented position where using strong software skills,
knowledge of office administrative procedures and a strong background in office management are
beneficial to the organization.
Education:
4/94 - 4/96
Monroe College, Bronx New York
Associate Degree in Office Administration/Technology
Coursework: Keyboarding I, II, III, and Information Processing, English Composition I & II, Writing for
Business, Business Communication, Office Operations, and Fundamentals of Accounting, Business Math
and Political Science.
2012
New York Business Institute, New York, NY
Passed; CompTIA A+701 Certified: Optimizing and Troubleshooting PCs, and Laptop.
Work Experience:
8/15 – 5/16
NYC Human Resources Administration Department of Social Services, New York City, NY
Office of Staff Resources Office of Benefits Administration
Executive Office Assistant
 Administrative Assistant to Office of Benefits Administration(OBA) managing day to day operations
demonstrating the ability to meet deadlines while multitasking to meet the OBA goals and objectives
 Composing plan of action/purpose of survey statement
 Generate a Purpose of Survey and Exit Interview
 Function as a member of the Cultural Diversity Luncheon, OSR Interoffice Christmas Party and Absence
Management Committees
 Create and Research information for Supplemental Benefits Information brochure for Em ployee on Leave
 Customer services and direction to employees who call in regards to Health Plan transfer period, National
Retirement Security Week, Buy Back Wavier
 Form Benefits and Resource guide research and development
 Edit Missing In Action(MIA) Reports, Spread Sheets in Excel for various leave of absence information
 Host, Develop and Present slides for OBA Special Event: Cultural Diversity Luncheon
 Ongoing maintenance of the AMC project tracking timelines and provide periodic status reports
 Recommended ideas for streamlining’ while responding to telephones,managing files and providing OLA with
large volume document for litigious purposes
 Contributed ideas in each monthly staff, as well as all special project and absence management meetings
 Reviewed and processed employee documents to send for scanning by the Administrative Services Unit;
 Revise,Insert and implementchanges to The Managerial and Non Managerial RetirementKit Using Publisher
 Submitted feedback on trainings LGBTQI and Practical Interviewing and resume writing skills
 Work flow processes of the Absence Management Coordination initiative
 Develop draft of the Absence Management Coordination Initiative PowerPoint Presentation
 Execution of employee data investigation and entries into ERSU in-house database to submit to the Absence
Management Coordinator
 Leading special projects by leading in special projects as frequently needed
 Train new temporary employees and interns
 Demonstrating the ability to take accurate instructions and transform ing them into appropriate actions and
developments.
5/14 - 8/14
Columbia University Campus, New York City
Human Resources Facilities Department Administrative Assistant
 Assisting Department Staff with all administrative duties, Customer Service and high volume switchboard
 ID Processing, Scheduling Casuals Employees, Collecting time sheets and Distributions of Payroll Daily
 Tracking and submitting Officers Time sheets
 Special Projects:Created and organized files for Memorandums ofAgreement’s Stipulations,Settlements and
Grievances
 Columbia Doctors: Medical Office Assistant:
 Processed casuals’ employees in/out using Practice Fusion and Human Resources Procedures
 Securing information in accordance with Occupational Safety and Health Administration Medical Office Laws
 Substantial Client and Frequent Physician Collaborations

2.  Scheduling appointments and Assistant with the switchboard operations
6/10 – 8/14
Temp Assignments with various companies
Total Orthopedics, UPS and Ultimate Staffing
9/09 – 6/10
South Bronx Overall Economic Development Corporation Non-Profit Organization
Administrative Assistant to Vice President of Real Estate Property Management
Rent Program Coordinator(Promotion)
 Report weekly to Vice President and Director of Operations Property Management Department.
 Structured Internal Legal Report, Restructured Legal Procedure, created and updated monthly
reporting system.
 Fair Housing Training Certification and Non-Payment Workshops completed
 All Residential and Commercial Properties Housing Court Legal Actions for 30+ Buildings
 Posting checks to individual accounts all units Residential and Commercial over 600 units
 Office and Interoffice Documents, Spreadsheets, Letters, Notices,
 Recreating Forms in Acrobat from scanned version, Scheduling via MS Outlook Calendar
3/08 – 9/09
South Bronx Overall Economic Development Corporation Non-Profit Organization S.O.B.R.O
Program Assistant/Outreach Coordinator/ Recruiter
 Rental Assistance Program new clients via N. Y. C. Homeless Shelter system, Scheduling
Presentation time with various shelters
 Updated and delivering monthly contract report to Department of Homeless Services
 Created and Presented PowerPoint Presentation detailing the R.A.P Program
 Creating documents using Word, Updating and Creating Spreadsheets, Internet searching, monthly
switchboard coverage
Cardinal McCloskey Services Bronx, New York 8/05 - 10/06
Medical Records Secretary
 Providing administrative support to the Medical Department, statistical reports, preparing and
distributing agency information, scheduling monthly department meeting, composing meeting
minutes
 Daily coverage of the front desk switchboard,
 Updating staff directory making specialty appointments, preparing medical charts, and all other
related administrative duties.
4/98 - 4/99
Record Press, INC. New York, New York
Office Manager/ Administrative Assistant
 Managed front office
 Created new billing structure
 Met monthly billing quota
 Heavy client interaction
 Trained administrative employees and coordinated interdepartmental structure
 Managed reception and switchboard,
 Managed subscription agency, billing, and all other administrative duties.