1. Patricia Wilkins
p.wilkinsuk@gmail.com
PersonalProfile
I am a committed manager with proven people skills who is able to motivate staff and volunteers to
a high standard.
My valuable experience has been gained in a demanding, challenging and sensitive work
environment within the voluntary and statutory sectors.
I have a flexible and positive approach and always willing to train to suit my working experience.
I am a hard working, trusting and passionate person.
Key Skills and Achievements
Management
 All aspects of developing and sustaining the projects
 I have managed and monitored projects budgets
 Produced statistics and reports to commissioners and trustee’s
 All aspects of recruitment from writing the job descriptions to employment
 Appraisals and supervision to all staff and volunteers
 Authorizing holidays and special leave
 Ensuring efficient delivery of all aspects of the project to a high standard
 Managing the telephone helpline and groups on a daily basis and ensuring they have
sufficient cover when necessary
 Dealing with complaints
Volunteer management
 Advertising and promoting volunteer working
 Managing telephone support for carers, using volunteers
 Delivering training to volunteers around boundaries, confidentiality, taking care of yourself
and listening skills
Special Aptitudes/abilities
 Motivating myself and working as an individual are strong qualities and I am able to work
well within a team continually motivating and supporting my peers
 I have organized and developed many support groups and social activities
 I am able to work autonomously with minimum supervision and also able to ask for support
or information when necessary
 I have excellent skills in establishing and maintaining relationships across all levels
 I am experience working within the community and have the ability to show empathy and
respect without judgment
 I have constantly been dealing with very sensitive issues and the need for confidentiality is
crucial.
 Developing new projects from the beginning and having the ability to be creative
 Being aware of the needs and changes within the communities
 In all my roles, flexibility has been crucial and to gain the knowledge of the area you are
working in
 Presentations and training have been a major part in all my roles to many different
audiences, Staff, Volunteers, GPs, Statutory and Voluntary Sector
 Throughout my career I have worked in Dorset, London, Bedfordshire, Derbyshire and
Leicestershire

2. Promotion
 I have designed posters, newsletters leaflets and helped with websites
 I have given talks about the services to many audiences within the community
 I have worked with local businesses and charities to fund raise for the projects
CareerSummary
VASL Carers Services Manager 2011 - Date
Support for Carers Leicestershire
Health and Wellbeing Service Leicestershire
Young carers project
Derbyshire County Council Carer Development Worker 2010 – 2011
Working with 46 GP practices
Carers in Bedfordshire NHS Carer Development Worker 2009 – 2010
Rethink Severe Mental Illness Services Manager 2002 – 2009
Supporting Carers, caring for someone with a mental illness
Bedfordshire CountyCouncil Residential Social Worker 1992 – 2009
Rehabilitating people suffering with a mental illness
Educationand Qualifications
Diploma in Life Coaching and Mindfulness
Laughter Yoga Leader
NVQ3 Management
City and Guilds Level 1 IT Users
RSA Certificate in counseling in the Development of Learning
Non-Qualification courses attended
Quality standards Auditor
Leadership and team building
Presentation skills
Managing a project
Loss and bereavement level 1 and 2
Group work level 1 and 2
Personal development
Safe guarding/ training the trainer
Leadership and team building
Introduction and advanced counseling skills
Fire officer
First aider
PersonalInterests
Mindfulness
Laughter yoga
Swimming
History
References
Available on request

3. These are the keyareas the job is looking for
Befriending
Drop in
day to day functions
Team player
empathise
Use own initiative
Engage with the public
Minimal supervision
Work with trustees
Raising awareness
fundraising