1. 1
Mrs Lisa Richards
Woodfield, Ashley Road, St. Georges, Telford, Shropshire. TF2 9LF.
07753361788 • 01952 613998 • lr004x6346@blueyonder.co.uk
Full, clean driving Licence • Car Owner
Personal Statement
I am currently working Full Time within the local council Social Services as a Contact Assessment
Worker. I manage contact sessions between children and their parents/families. I take extensive
written notes for the case and enter them onto the database. I compile contact schedules and liaise
with Social Workers, Foster Carers and families to ensure the consistent delivery of information and
advice and guidance.
I have previously worked Temporary, part time at a KS3 Pupil Referral Unit. Supporting 3 pupils in
order that they can be re-integrated back into a main stream secondary school. Also previously
employed as Reception Manager at a medical practice. Managing 14 staff, overseeing the smooth
operation of the practice on a daily basis. Devising new protocols, ensuring the patient journey is a
pleasant one. Dealing with queries and complaints.
An experienced Student Support Manager, Senior Learning Mentor and Support Assistant with line
management experience of over 14 staff. I have recently passed Level 5 Leadership and
Management. Also passed, with highest recorded distinction, Social Work with Children and Families
Diploma Level 4.A friendly, outgoing nature, a good team player who thrives on challenges, taking on
and dealing with all projects as required and assisting wherever necessary to ensure all work is dealt
with on time
Works well under pressure in a calm and efficient manner, prioritising work well and always
completing daily tasks. Good organisational and planning skills, can work on own initiative - dealing
with business matters/queries as they occur. Excellent computer skills.
Has a passion for helping others, and always acts in a sensitive and diplomatic manner. Experience
of working in a busy office environment dealing with general enquiries and data entry.
Key Skills
Management:
Line Management of 14 Lunchtime Staff
I have managed a team of 13 Support Assistants.
Excellent Pastoral experience in schools.
Excellent mentoring and guidance skills with a level 4 qualification in Mentoring.
Experience and knowledge of working with Social Services and children in care.
Ability to manage time and prioritise workload to ensure efficient delivery of all aspects of tasks.
Regular user of Microsoft Office, including Excel, Word and Power point.
Highly organised and efficient
Excellent communication skills, both written and verbal.
Ability to deal with confidential information and also information of a delicate nature.
Polite and professional manner
High level of attention to detail
Conscientious approach to workload
WorkExperience
Sales Advisor, Marks and Spencer, Telford, Shropshire
(1985 to 2000)
Working as a Sales Advisor my main duties included assisting customers with sales at the till point.
Administering customer advice at the Customer Service desk, for example dealing with refunds and
exchanges. Cash collection and reconciliation at the close of trading. Switchboard operation and
handling store deliveries from time to time. I was the team leader of the Investors in People award for
the store and Marks and Spencer were the very first store within the town centre to achieve this.

2. 2
Office Administrator, Dams International, Telford
(2000 to 2002)
My duties involved managing incoming phone calls for all departments; dealing with general queries,
and identifying the best departments to deal with all customer and supplier enquiries. I also coordinate
all incoming and outgoing mail within the organisation, sorting and distributing this to the
correct departments. Within my first three months in the role, I implemented a new filing system to
organise all the customer deliveries into an accessible system. I also became the lead administrator
for data entry of customer delivery times and scheduling.
Senior Learning Support Assistant/Learning Mentor Telford and Wrekin Council, Telford
(2002 to 2012)
Working in schools in varying roles from Special Needs Teaching Assistant to my role of
Senior Learning Support Assistant and Mentor at the Blessed Robert Johnson Catholic College,
Wellington Telford. My main duties included managing a team of13 Support Assistants,
supporting and mentoring students in the classroom and daily administration duties required by law
for the Learning Support department. I also supported various children in care who are vulnerable and
need close monitoring and guidance. I implemented many new systems including timetabling of the
support assistants and staffing for the exam period with an excel spreadsheet for the whole school. I
was a respected member of staff and achieved many of my qualifications during my recent position.
This position held was the result of promotion within the school.
Student Support Manager Telford and Wrekin Council
(Sept 2012- Dec 2014)
Working in a Secondary School, Burton Borough, Newport; supporting and giving advice to students.
Dealing with parental queries and concerns. Monitoring student attendance and progress.
Supporting students to access the curriculum fully. Assisting the Head of House to monitor and
encourage students to engage in their learning.
Overseeing the Lunchtime Supervisors and their duties.
Anti Bullying Ambassadors Leader
Managing year 11 Senior Students.
Reception Manager Wellington Medical Practice
(Dec 2014- March 2015)
Managing a team of 15 reception and administration staff. Overseeing the smooth operational
running of the practice. Dealing with patient queries and complaints. Enhancing the patient journey.
Mentor. The Linden Centre Telford and Wrekin Council
(March 2015-July 2015 Temporary Agency work)
Working part time at a KS3 Pupil Referral Unit. Supporting 3 pupils in order that they can be re-
integrated back into a main stream secondary school. Mentoring and coaching the pupils to gain self
esteem and confidence in their ability to learn.
Contact Assessment Worker Telford and Wrekin Council
(June 2015- Present)
Supervising contact sessions between children and their families. Compiling contact schedules,
transporting children to and from contacts if necessary. Writing and typing comprehensive case notes
that may or may not be used in the court process. Daily computer work with a data base that
encompasses all relevant information regarding Children in Care.Liasing with Social Workers,
Parents, Carers, Foster Carers and Family Assessment workers when necessary.

3. 3
Education
Phoenix Comprehensive, Telford, Shropshire
1974 to 1979
7 GCE O LEVELS C Grade Including Maths and English.
4 CSEs Grades 1&2
Telford College, Telford, Shropshire
1980 to 1982
City and Guilds Hair and Beauty with Credits.
Various settings, Telford
1996 to Present
NVQ Level 2 Customer Service.
NVQ Level 2 SEN Support Assistant.
NVQ Level 3/4 Learning Mentor.
Level 4 Diploma Social Work with Children and Families, Distinction.
Child Protection certificate Level 1
Safeguarding Children Level 2
Safeguarding Vulnerable Adults
Cover Supervisor course
Certificate of Non-Violent Intervention.
Microsoft Excel Beginner, Intermediate and Advanced Certificates
Microsoft Outlook Beginner, Intermediate and Advanced Certificates
Microsoft Word Beginner, Intermediate and Advanced Certificates
Microsoft PowerPoint Beginner, Intermediate and Advanced Certificates.
Higher Maths GCSE Grade C.
Leadership and Management Level 5 (Institute of Leadership and Management)
Information Governance
Domestic violence
Diversity
Health and Safety
Hobbies&Interests
I have a keen interest in fashion and whilst employed at Marks and Spencer I organised a fund-raising
fashion show for charity. I was the first member of staff to implement the Investor in People award
for the store
Fund raising for charity.
I enjoy driving, listening to music and walking
.
References
References are available on request.