1. DISCOVER . LEARN . EMPOWER
Chapter 1- Introduction to Information
INSTITUTE- University School of
Business
INFORMATION AND MANAGEMENT LAB,
BAP - 618
FACULTY NAME: Mr Pankaj

2. Decision-making
•. Decision-making is all about
choosing from the available
options. The better choices
you make, the better
decision-maker you'll
become. You have many
decision-making examples in
daily life such as: Deciding
what to wear. Deciding what
to eat for lunch.

3. Different levels of decision-making?
3
 Strategic decisions
 Tactical decisions
 Operational decisions

4. Different levels of decision-making?
4
 Strategic decisions set the course of
organization
 Tactical decisions are decisions about how
things will get done
 Finally, operational decisions are decisions
that employees make each day to run the
organization.

5. 5

6. Programmed decisions are normally repetitive in
nature.
Easiest to make
Usually these decisions are taken in consultation
with the existing policy, rule or procedure.
Ex: making purchase orders, sanctioning of
different types of leaves, increments in salary
etc.
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7. . Non-Programmed decisions are different in that
they are non-routine in nature.
Ex: Issues related to handling a serious industrial
relations problem, increasing competition etc.
The solutions may widely differ in the case of
non- programmed decisions.
The effectiveness of the manager lies in handling
exceptional situations.
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8. • Organizational and Personal Decisions:
organizational decisions
Decisions taken by managers in the ordinary course of business in
their capacity as managers relating to the organizational issues are
organizational decisions.
Ex: Decisions regarding introducing a new incentive system,
transferring an employee, reallocation etc. Are taken by managers to
achieve certain objectives.

9. •Personal Decision: Managers do take some
decisions which are purely personal in nature.
However, their impact may not exactly confine to
their selves and they may affect the organization
also.
•Ex: The manager’s decision to quit the organization,
though personal in nature, may impact for the
organization

10. THANK YOU
For queries
Email: pankaj.e11523@cumail.in