1. Osama M. El-Munayeer
Curriculum Vitae
P e r s o n a l D e t a i l s
N a m e Osama M. El-Monayeer
D a t e o f B i r t h 6th July 1972
N a t i o n a l i t y Jordanian
E d u c a t i o n
1992 - July 1996 B.Sc. in Computer Science, Princess Sumaya University College for Technology
(P.S.U.C.T) / Amman – Jordan (Royal Scientific Society).
1990 High School (Scientific Section), Ahmad Al-Bishr Al-Romi School / Kuwait.
W o r k E x p e r i e n c e
March 1998 – Present. Zain - Jordan.
Technical Project Manager - Jan 2011
Responsibilities comprise:
Lead Technical team in replacement of Zain Billing & Legacy System.
Quality check on internal development projects (Development, Design,
and Systems Integration).
Review work of development team.
Ensure technical teams are contributing to code library.
Plans, schedules,monitors and reports on activities related to
outsourced development projects.
Controls requirements, scope,and change management issues related to
outsourced development project.
Solving technical issues with the technical teams & vendors related to
outsourced development project.
Participates in manage the relation with systems vendors,and decide on
upgrades & fixes deals.
CRM applications consultant for business and technicalteams.
Business Applications Manager (Consultant) - Jan 2009
Responsibilities comprise:
Plans and coordinates the activities across many teams in orders to lead
and implement a project or projects.
Participates in the development of solutions and resolution of problems.
Plans, schedules,monitors and reports on activities related to a project.
Controls project requirements, scope,and change management issues.
Participates in definition and execution of communication plans.
Works with subsidiary IT Managers to prioritize project and support
items.
Provides regular updates to senior management on project progress.
Solving technical issues with the technical teams & vendors.
Participates in manage the relation with systems vendors.
A d d r e s s P.O. Box 811723
11181 Amman – Jordan
E - ma i l osamamon@gmail.com
2. Osama M. El-Munayeer
Customer Care Applications Manager - June 2006
Responsibilities comprise:
Lead and manage Customer Care Applications team (Analysis,
Development & Integration and System Architect) to work in synergy
with effective communications & full corporations to ensure effective &
reliable business processes enablement.
Respond to commercial team’s requests,new products,services &
tariffs modifications.
Manage work load distribution & leave management to ensure smooth
& on-going operations that meet the required deadlines.
Manage solving technical issues with the technical teams & vendors,
also apply continues performance tuning.
Follow the audit & reconciliation routines to ensure the integrity of
customer care applications.
Manage the relation with systems vendors,and decide on upgrades &
fixes deals, also ensure the vendors commitment to the support
agreements & SLA.
Work on applying integration methods & services with surrounding
modules by exposing needed APIs & interfaces using standard
presentation forms.
Develop employee’s technical skills and soft skills by applying
contentious coaching & training courses streams.
Ensure systems work as per business continuity and systemsecurity
policies and procedures.
Manage others by assigning/directing work; conducting employee
evaluations,staff training and development, taking appropriate
disciplinary/corrective actions, making hiring/termination
recommendations, etc.
Make a decision or solve a problem by using logic to identify key facts,
explore alternatives, and propose quality solutions.
Prepare and Submit progress reports to IT Director.
Assure the quality of the jobs which done by Customer Care
Applications team.
Senior Supervisor for Development and technical support - January 2001
Responsible for the systemanalysis and design; also I was the key technical
consultant for Zain-Jordan departments.
Senior Programmer - January 2000
Assist in systems analysis and design, in addition to developing the foremost task in
several projects.
Programmer - March 1998
Development, programs coding and testing the majority of telecom software also
writing technical documentation and employees training.
Brief of Majorachievements:
- Contribute in building the existing IT solutions department structure for delivering
solutions.
- Building subject matter expertise in the company in the telecom's software field.
- Creation of ideas sharing expertise and setting standards.
- Taking lead in implementing a software development methodology and the
processes forthe company.
- Manage, analyze, design, code and operate major telecom IT applications.
- Wide knowledge & experience in IT Telecom applications such as CRM, Credit &
Collection, Mediation, Billing, etc...
3. Osama M. El-Munayeer
May 1997 – Feb. 1998 GCS (Al-Ghasaq Computer Systems).
Programmer - May 1997
- GCS is a Jordan based private company, which builds, develops & integrate
Hotels’/F&B Systems.
- I started my career working as a programmer using Visual Basic.
Brief of Majorachievements:
- Food & Beverage (Analysis/Design and Development).
- Sales & Catering System (Analysis/Design and Development).
- Front Office System (Analysis/Design).
L a n g u a g e s
Arabic (Mother Tongue)and English.