Ismail Abd Elwahab Ahmed Awadat has over 12 years of experience in IT roles including software support specialist, systems administrator, and database administrator. He has a Bachelor's degree in Computer Science and ITIL certification. His experience includes roles at Al Noor Hospital since 2007 where he currently works as a Business Analyst, and previously worked as an IT In-charge and Database Administrator. He also has experience working at Al-Sayegh Group -National Paints in Jordan from 2002-2007 as a System Analyst, Software Developer, System Administrator, and Network and Database Administrator.

1. Ismail Abd Elwahab Ahmed Awadat
UAE- Al Ain – Mouaje New Manaser Street 24
+971509081633
+971564186832
ismail_alawadat@yahoo.com
Profile
Detail-oriented IT professional with 12+ years of experience as a software support specialist and
systems/network Administrator. Skilled at operating in a wide range of platforms. Excellent written
and oral communication skills; capable of explaining complex software issues in easy-to-understand
terms. Lead implementation teams for enterprise Business solution software fluency in Arabic and
English.
Education
1996-2001 Princess Sumaya University, B.A. in Computer Science
1995-1996 Ahmed Toqan High School, High School
Certification
ITIL® Foundation Certificate in IT Service Management (ITSM)
Seminars and Courses attended
HR Conceptsand mainroles(JUSPB) May 2002
Time Management (JUSPB) May 2002
HR Gape analysis (JUSPB) June 2002
the New Administration Concepts (JUSPB) June 2002
Microsoft Project Management (JUSPB) June 2002
Lotus Notes (JUSPB) May 2002
Administration a Microsoft SQL server 2000 Database – COMPUBASE Center (Jordan)
July 2002
Programming a Microsoft SQL server 2000 Database -ExecuTrain center (Jordan) August
2002
Planning, Implementing and Maintaining Microsoft windows server 2003 Active directory
infrastructure – ExecuTrain Center (Jordan) April 2004
Microsoft Exchange 2003 –ExecuTrain Center (Jordan) May 2004
Oracle 9i database, Forms, Reports (Jordan) Friendship Center (Jordan) July 2005

2. OCA Oracle 10g Administration as CCS Company (oracle Business Partner) (Jordan)
February 2007
Team Leader Membership (internal Membership) June 2012
CCNA from Al Khawarizme Continues Training Center (UAE) April 2013
Experiences
1- Al Noor Hospital
Since 02/07/2007 till now.
- Software Developer and system analyst from 02/07/2007 till 05/12/2008
o Analysisof BusinessRequirementsandclientneeds.
o Documentationandmake feasibilitystudy.
o Manage approvalsanddecisionswithStakeholders,sponsorsandbusinessowners.
o DesignanddocumentDatabase schemato insure scalability,usabilityandreliability.
o Software Life Cycle managementandqualitycontrol toinsure the final product
purposes.
o Enforce Implementationandmaintainsoftware forthe Organization
o DocumentandPrepare policiesandproceduresforthe businessprocess.
o Integrate deferentdatabase platforms(SQLServer,MSAccess,XML)
o Prepare AutomatedReportsasBusinessneeds bycustomizingordevelopinga
generatortools.
o Troubleshootingsoftwareandbusinessprocess
- I.T. In-charge from 05/12/2008 until 06/10/2010
o enforcing Policies and procedures
o enforcing Disaster recovery Plans
o Prepare the annual Departmental Budget
o Enforcing the Policies and Procedures for I.T. Department and the Hospital
Information Technology and communication Chapter as per HAAD, ISO and
JCIA Needs.
o Chapter leader for the Information technology and communication in JCIA
(Joint Commission International Accreditation) Committee inspection and
preparations.
o Write and describe the department Policies.
o Manage the meetings with the chapter members
o Reporting for HOD’s and Managers
o Manage I.T. Team.
o Supporting HIS (Health Information System) System.
o Create Supporting Tools by Using VB.Net and SQL Server.
o Prepare managerial Reports, aggregate and segregate data for special
purpose studies and analysis and prepare I.T Plans.

3. o Prepare, manage and adjust Process between Departments for best and
effect performance.
o Manage Help Desk team.
- Database Administrator from 07/10/2010 until 01/04/2014
o Study for current environment put the advantages and disadvantages.
o Install and Configure Database servers for best performance and high
availability.
o Troubleshooting, Solving Database Servers.
o Monitored Database Growth through and Implement the SQL Server Alert
System
o enforcing Database Policies and procedures
o enforcing Database Disaster recovery Plans
o Enforcing the Policies and Procedures for I.T. Department and the Hospital
Information Technology and communication Chapter as per HAAD, ISO and
JCIA Needs.
o Chapter leader for the Information technology and communication in JCIA
(Joint Commission International Accreditation) Committee inspection and
preparations.
o Write and describe the department Policies.
o Manage the meetings with the chapter members
o Reporting for HOD’s and Managers
o Supporting HIS (Health Information System) System.
o Create Supporting Tools by Using VB.Net and SQL Server.
o Prepare managerial Reports, aggregate and segregate data for special
purpose studies and analysis and prepare I.T Plans.
o Prepare, manage and adjust Process between Departments for best and
effect performance.
- Business analysis from02/04/2014 till present.
o Analyzing process to insure the integrity, scalability,usabilityandreliability.
 Assisting with the business case
 Planning and monitoring
 Eliciting requirements
 Requirements organization
 Translating and simplifying requirements
 Requirements management and communication
 Requirements analysis
 Team Leader
o Project Management for the new Sites
 Recourse Planning
 Budgeting.
 Time Planning

4.  Project Documentation
 Supervise implementation
o Operation Management for Projects
 Follow up daily work for the sites
 Troubleshooting and solve it
o
2- Al-Sayegh Group -National Paints (Amman-Jordan) 01/11/2002 until 12/06/2007
- System analyst and Software Developer
o Analysisof BusinessRequirementsandclientneeds.
o Documentationandmake feasibilitystudy.
o Manage approvalsanddecisionswithStakeholders,sponsorsandbusinessowners.
o DesignanddocumentDatabase schemato insure scalability,usabilityandreliability.
o Software Life Cycle managementandqualitycontrol toinsure the final product
purposes.
o Enforce Implementationandmaintainsoftware for the Organization
o DocumentandPrepare policiesandproceduresforthe businessprocess.
o Integrate deferentdatabase platforms(SQLServer,MSAccess,XML)
o Prepare AutomatedReportsasBusinessneedsbycustomizingordevelopinga
generatortools.
o Troubleshootingsoftwareandbusinessprocess
- System Administrator
o Analyze Business analysis, draw process lifecycle and discuss it with
stakeholders, decision makers and other team members.
o Prepare Software process lifecycle draw charts policies and procedures to
ensure work quality.
o Configure business life cycles in ERP to ensure the best implementation and
high quality results.
o Lead analysis sessions for ERP and Business processes Enhancements.
o Analyst the rollout Business process for enhancement business process and
the communication process with ERP, colleagues and third parties.
o Discuss analysis conclusions with Sponsors and stakeholders for approvals.
- Network and Database Administrator
o Study exists business technology and prepare fusibility study for short and
long terms plan then discuss with decision makers for technology and
financial approvals.
o Study new technologies and Solutions for future decisions and institution
daily work enhancement.
o Lead vendor’s negotiations and contracts process.
o Prepare implementation plans and discus with stakeholders and decision
makers.

5. o Prepare quality policies and procedures for infrastructure topology,
Terminology and end user requests.
o Monitor and troubleshoot Network performance.
o Install, configure and test equipment’s to ensure high availability and best
performance.
o Enforce Backup and restores Policies.
o Plan and Enforcing Disaster recovery plans.
o Evaluate suppliers and third party companies.
o Manage help desk and service desk process and technical support.
3- JUSPB as intern (Amman-Jordan) 07/05/2002 until 01/11/2002
- JUSPB as internship to prepare new Managerial level generation
Skills
Dotnet framework technology
Database management and administration
Domain installation, maintaining and management
MS Exchange Server (Mailing server)
Project Management
Business analysis and modeling.
Troubleshooting and solving Errors and Problems
Time management
Manage Quality and documentation work
Budgeting and Resource Planning
Networking
Team Leader