Customer Chronicles: National City’s Journey with eScribe
•Download as PPTX, PDF•
0 likes•10 views
Customer Chronicles: National City’s Journey with eScribe
Recommended
Recommended
More Related Content
Similar to Customer Chronicles: National City’s Journey with eScribe
Similar to Customer Chronicles: National City’s Journey with eScribe (20)
More from OnBoard
More from OnBoard (20)
Recently uploaded
Recently uploaded (20)
Customer Chronicles: National City’s Journey with eScribe
- 1. CustomerChronicles:National City’sJourneywitheScribe With Shelley Chapel, City Clerk, National City
- 2. MeetourPresenters ToscaMilanovic ShelleyChapel eScribe Implementation Consultant National City City Clerk RonWilliams National City Information Technology Manager
- 3. MeetNationalCity Population 56,173 Size of Clerk Department 3 Meetings Held Per Month 4 W E L C O M E S H E L L E Y A N D R O N !
- 4. WhatChallengesMadeUsStartOur Search? 01 02 03 N A T I O N A L C I T Y Labor Intesive Agenda Building Too Many Departments Involved To Piece Meal an Agenda Time Consuming
- 5. WhatWeWereLookingFor N A T I O N A L C I T Y Customer Support Electronic Approval Process Give Time Back to Focuson Other Priorities
- 6. DueDilligenceCheck Company growth 240% N A T I O N A L C I T Y Evaluate Multiple Solutions What Other Clerks Are Saying Stakeholder Buy In
- 7. LaborIntensive AgendaBuilding C H A L L A N G E # 1
- 8. TooManyDepartments InvolvedToPieceMealan Agenda C H A L L A N G E # 2
- 9. TimeConsuming C H A L L A N G E # 3
- 10. PickingTheRight Solution T H E S E L L I N G F A C T O R S User Friendly + Intuitive Structure of Solution Streamlined Process
- 11. ResultsAfterImplementation M O N E Y S A V E D O N P A P E R P E R Y E A R T I M E S A V E D P E R M O N T H 15 Hrs $4800
- 12. WhatWeAreUsingToday 01 02 03 N A T I O N A L C I T Y Agenda and Minutes Publishing Public Comments 04 Board Manager 05 Report Manager
- 13. ComingSoon... 01 02 03 N A T I O N A L C I T Y Electronic Voting Request to Speak IntroducingAgendaManager toBoardsandCommisions
- 14. CustomerService S T A R O F T H E S H O W “The customer service is, above and beyond. It doesn't matter what time of the day, there's always somebody available to take care of you. “
- 15. Q&A
- 16. PollTime
- 17. Why eScribe T H E D I F F E R E N C E 3 1 2 End-to-End Public Meeting Platform Simplified Meetings Reduced Admin Workload
- 18. Wanttolearnmore? eScribe Is here to help! Learn how you too can revolutionize your local public meetings. Email info@escribemeetings.com Web escribemeetings.com