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AIT3_PART1_Pioneering_Law_Firms_Davis_Wright_FINAL

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AIT3_PART1_Pioneering_Law_Firms_Davis_Wright_FINAL

  1. 1. Presented by: Jay Hull & Michael Callier of DWT De Novo ILTA’s 2015 Innovative Law Firm of the Year The Evolution of Law Firm Innovation: Davis Wright Tremaine 1
  2. 2. 2 Jay D. Hull Chief Innovation Partner Michael Callier Legal Process Strategist
  3. 3. 3 Our Story Projects Future
  4. 4. Legal Market Conditions LPO market at $1B in value of services and growing 30% annually 4 Rise of Legal Operations Professionals More work being done in-house New approach to corporate legal strategy
  5. 5. Evolution of De Novo 5 1. Started small, internal, on the side 2. Created dedicated effort 3. Buy-in from the top 4. Shifted to focus with client at center Challenges: - Getting people to contribute time outside of primary job - Incentivizing that effort
  6. 6. DWT De Novo Team 6 Dedicated. Cross-Function. R&D and Innovation. Jay Hull Lawton Penn Michael Callier Andy Peterson Jeff Sabado Kate White Chief Innovation Partner Client Service & Engagement Partner Legal Process Strategist Innovative Solutions Strategist Manager, Applications & Web Development Client Engagement & Innovation Strategist
  7. 7. 7
  8. 8. 8
  9. 9. Design Thinking 9
  10. 10. Rethinking how we deliver legal service ExcellentLegalWork Transformative conversations People, Process, Technology Solutions tailored to client needs 10
  11. 11. 11 Legal Services Client Needs DWT De Novo
  12. 12. 12 Projects
  13. 13. Partnering with In-house Counsel to Design New Approaches to Large Bodies of Work • Alternative Staffing • Process Mapping • Tracking Turn Around and Cost Savings • Continuous Improvement 13 Microsoft POIT
  14. 14. Microsoft POIT 14
  15. 15. Microsoft POIT 15 Align the system with the business: Performance Metrics
  16. 16. 16
  17. 17. Microsoft POIT 17
  18. 18. Microsoft POIT 18
  19. 19. Microsoft POIT 19 0% 10% 20% 30% 40% 50% 60% 70% Period 1 Period 2 Period 3 Period 4 Percentage Reporting Period Volume Trend - Matters by Region US Russia Asia-Other SA EU China EMEA
  20. 20. Microsoft POIT 20 Period 1 Period 2 Period 3 Period 4 Master Supplier Services Agreement (MSSA) 11 22 29 10 SOW 7 8 15 Other 18 22 24 12 0 5 10 15 20 25 30 35 BusinessDays Trend - Avg Cycle-Time (by Contract Type) Data Analysis- Correlation
  21. 21. 21 “I have a hunch.”
  22. 22. DWT InSight 22 Automated Data Intake
  23. 23. DWT InSight 23 Changing the Conversation in the Business
  24. 24. DWT InSight 24 Trends over time: fees & settlements paid
  25. 25. DWT InSight 25 Finding the story that the data are trying to tell you
  26. 26. DWT InSight 26 Tracking Matters Through Lifecycle
  27. 27. DWT InSight: 27 0 2 4 6 8 10 12 14 Demand letter Agency Charge Investigation Mediation 2014 2015 Trends Over Time
  28. 28. “I need a better way to track my legal spend.” 28
  29. 29. DWTConnect: Providing Transparency 29 Financial & Matter Status Tracking Dashboards
  30. 30. New Ways of Communicating 30 Data Visualization
  31. 31. 31 Future
  32. 32. DWTConnect 2.0 32 Client Dashboard of the Future
  33. 33. 33 Continuing to Evolve Legal Services Client Legal Services

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