This document provides information about Infinity Technology Consultants, an IT services company based in Austin, Texas. It highlights that Infinity was founded in 2009, has high client satisfaction rates, and aims to provide reliable IT solutions to enable business growth. It describes Infinity's managed services, which allow businesses to hire an entire IT department at a fraction of the cost. It also shares client testimonials praising Infinity's responsiveness and quick resolution of issues.

1. WE HELP BUSINESSES OVERCOME IT CHALLENGES.

2. COMPANY
OVERVIEW
H I G H L I G H T S
• Founded in 2009 by Eric Sanchez
• Locally owned and operated
• Involved in the Austin small business community
• High client retention and satisfaction rates
• We’ve helped thousands of local businesses
M I S S I O N
Our mission is to provide businesses value-driven IT
solutions that create opportunities and enable growth.
We strive to provide the highest quality of customer
service, creating meaningful relationships through our
personable and honorable approach. We aim to be a
resource for small businesses by delivering reliable
solutions that connect businesses with technology to
increase efficiency and productivity.
ABOUT US
I started Infinity Technology Consultants because
I enjoy working closely with executive teams to
understand their business and technology needs. I love
doing this by surrounding myself with people that prefer
to help and inspire others as I do.” –Eric Sanchez, CEO
L E A D E R S H I P

3. SERVICE
OVERVIEW
HOW CAN WE HELP YOU?
N O M A T T E R T H E I S S U E , W E H A V E A P L A N T H A T F I T S Y O U R B U S I N E S S .

4. DOES THIS SOUND LIKE YOU?
B U S I N E S S E S R E A C H O U T T O U S F O R M A N Y R E A S O N S .
Downtime is a huge issue for many
businesses. Don’t lose out on revenue
due to slow or failing hardware and
network outages.
L O T S O F D O W N T I M E
Not sure where to go from here?
Infinity can plan out and implement
a custom roadmap of technology
changes and upgrades.
N E E D G U I D A N C E
How much do you pay monthly for
your current IT support? How about
your phones, internet access, and
other equipment?
P A Y I N G T O O M U C H
Modern systems and networks are
complicated. Let Infinity handle your
IT so you can focus on what you’re
good at: running your business.
C A N ’ T K E E P U P

5. WHY USE MANAGED SERVICES?
H I R E A N E N T I R E I T D E P A R T M E N T T O C O V E R A L L Y O U R N E E D S A T A F R A C T I O N O F T H E C O S T .
With Managed Services, we become an extension of your
business as your complete IT partner. We take a proactive
approach to managing your IT to prevent downtime and keep you
focused on what you’re good at: running your business.
Choose this option if:
• You have frequent issues with hardware and software
• You’re not happy with your current level of IT coverage
• You want the benefits of an in-house IT support team at a
fraction of the cost
INFINITY MANAGED SERVICES
Y O U R O W N C O M P L E T E I T D E P A R T M E N T
1 We install a lightweight
software agent on any
covered computers so our
team is able to keep a pulse
on your systems and network.
M O N I T O R
2 This agent allows your team
to submit tickets directly from
their desktops, check recent
tickets, and join a remote
session with just a few clicks.
M A N A G E
3 Our team also performs
monitoring and maintenance
24/7/365 to handle updates,
antivirus scans, and
emergency notifications.
M A I N T A I N

6. NEED A DIFFERENT SOLUTION?
S O M E T I M E S Y O U J U S T N E E D S O M E O N E T O C A L L W H E N S O M E T H I N G B R E A K S .
Computer service and support Austin businesses have come to
love and rely on. We offer emergency IT support and services for
all types of systems and networks.
Choose this option if:
• You only have occasional issues with hardware and software
• You want either on-demand support or recurring block hours
INSTANT IT SERVICES
B R E A K / F I X S U P P O R T F O R B U S I N E S S E S
If you’re in need of IT consulting, project management, or
assistance moving your small business into the cloud, our IT
solution services can help.
Choose this option if:
• You have questions or need help upgrading your IT
infrastructure
• You have a big change planned like an email migration, new
server installation, or software rollout
IT SOLUTION SERVICES
C O N S U L T I N G A N D P R O J E C T M A N A G E M E N T

7. WHAT MAKES INFINITY UNIQUE?
Quit waiting on hold! Our average
support response time is 45 seconds.
We’re also available after hours.
R E S P O N S I V E N E S S
Our typical time to resolve a ticket
is 25 minutes. We also pride
ourselves on first time resolution.
Q U I C K R E S O L U T I O N
Our average customer satisfaction
survey score is 99%. We love
keeping our clients happy!
C U S T O M E R S A T I S F A C T I O N
That’s right, your covered users get
unlimited remote help desk support
via phone and email.
U N L I M I T E D H E L P D E S K
All of our contracts are month-to-
month. You can cancel whenever
you need to.
M O N T H - T O - M O N T H
We love Austin and are proud to
call it home. Stop by our office
today and meet the team!
R E L I A B L E A N D L O C A L
H E R E A R E J U S T A F E W T H I N G S T H A T S E T U S A P A R T F R O M O T H E R P R O V I D E R S .

8. CLIENT
FEEDBACK
WHAT DO OUR CLIENTS THINK?
H E R E ’ S W H A T W E ’ V E D O N E T O S A V E B U S I N E S S E S T I M E A N D M O N E Y .

9. CLIENT TESTIMONIALS
W H A T A R E O U R C L I E N T S S A Y I N G ?
“It is so refreshing to have our IT issues resolved so efficiently and so rapidly. Everyone that I have dealt with at
Infinity has been very knowledgeable and friendly. Thank you!”
NANCY R.
F I N A N C E A N D B U S I N E S S D I R E C T O R , N O N P R O F I T
“I wanted to pass these compliments on to you to let you know how very pleased I am with Infinity. I put my trust
in your company to get the job done. Thank you so much for building your company with such great employees. I
know you must be proud.”
CHERYL A.
E X E C U T I V E A S S I S T A N T , R E A L E S T A T E A P P R A I S A L
“The attention and response rate to my requests are always taken seriously. Great follow up and communication.”
BETH E.
D I R E C T O R O F F I N A N C E A N D A C C O U N T I N G , M E D I C A L S U P P L I E R
"As smooth and great an experience I've ever had with dealing with IT solutions. Response time was very fast, and
the same-day fix was super impressive. Was able to get us back up and running in about an hour.
Extremely satisfied with the level of professionalism and help we received."
SHAWN S.
O F F I C E M A N A G E R , R E A L E S T A T E A G E N C Y

10. CLIENT
CASE STUDIES
EXAMPLES OF OUR WORK
H O W W E ’ V E H E L P E D P A S T C L I E N T S A N D H O W W E C A N H E L P Y O U T O O .

11. CASE STUDY – NONPROFIT
M A N A G E D S E R V I C E S C L I E N T F O R F O U R Y E A R S
PROFILE
• One office in Austin
• 8 employees
• Mac-based environment
• Client has a very limited
budget for IT updates
every year
• Users need to be able to
work from anywhere on
the property, including
accessing shared files,
internet, and phones
ISSUES
• Very slow internet speeds
• Difficulty managing
software licensing and
dozens of email addresses
• No access into on-premise
phone system and phones
are no longer supported by
original vendor
• Need access to shared files
on network from multiple
locations onsite
SOLUTIONS
• Upgraded ISP to gigabit
fiber at nonprofit pricing
• Migrated from POP email
to Office 365
• Replaced old phone system
with new VoIP phones
• Set up networks for other
buildings on property,
connected to main office
with VPN, and installed
central file server

12. CASE STUDY – DOCTOR’S OFFICE
M A N A G E D S E R V I C E S C L I E N T F O R T W O Y E A R S
PROFILE
• Three offices in the greater
Austin area
• 19 employees
• Client requires open and
consistent communication
between doctors and staff
at each office
• Slow internet at one office
is a huge bottleneck
• Too many hard-to-use
softwares frustrate users
ISSUES
• Constant phone and
internet outages losing
business
• Slow computers with no
consistent maintenance
• Out of compliance with
HIPAA
• Poor communication
between offices and
overall lack of network/
software understanding
SOLUTIONS
• Upgraded ISPs and
network equipment, then
installed new VoIP phones
• Replaced old workstations
and began monitoring and
maintaining others
• Brought client into
compliance with HIPAA
• Configured central server,
site-to-site VPN, and
cloud-based EHR software

13. CASE STUDY – ENGINEERING FIRM
M A N A G E D S E R V I C E S C L I E N T F O R O N E Y E A R
PROFILE
• One office in Austin
• 15 employees
• Company is split internally
into two smaller businesses
• Client has both in-house
users and field technicians
that need to be able to
communicate information
quickly and easily between
each other
ISSUES
• Data is split with half of
company using OneDrive
and the other half using
Dropbox, plus additional
data stored locally per user
• Can’t access company data
outside office
• No control over network
security, permissions, or
router
SOLUTIONS
• Consolidated data, then
implemented local server
for domain control and
high volume file storage
• Set up SonicWall and static
IP address to control
network security and
access
• Implemented SSLVPN to
allow remote access to
company data

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