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Northern Territory Business Centres


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Paper presented by Chris Hoffman, Department of Business and Employment (Northern Territory), at the Serve You Right Conference, Melbourne, September 15-16, 2011.

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Northern Territory Business Centres

  1. 1. Territory Business Centres<br />Presented by: Chris Hoffman<br />DEPARTMENT OF BUSINESS AND EMPLOYMENT<br />
  2. 2. We have 4 Service Centres<br />Darwin<br />Katherine<br />Tennant Creek<br />Alice Springs<br />
  3. 3. What do we do?<br />The initial contact and referral point for:<br /><ul><li>Gateway to NT Government Business Services,
  4. 4. Starting or growing a business,
  5. 5. Business and licence information service (BLIS),
  6. 6. Lodgement of over 200 NT Government licences,
  7. 7. Business planning assistance and
  8. 8. Links to departmental assistance programs.</li></li></ul><li>Customer Service Charter<br />Our commitment<br /><ul><li>To provide accessible services delivery options to customers seeking business information and licensing.
  9. 9. The delivery of our services will meet the reasonable expectations of the customers.
  10. 10. We will endeavour to continually review and improve our service deliver. </li></ul>We aim to provide<br /><ul><li>A professional, courteous and friendly service.
  11. 11. Impartial and equal treatment of all customers. </li></li></ul><li>How are we doing?<br />
  12. 12. Improving our e-services<br />Current Services<br /><ul><li>Smartforms – currently 30 forms online
  13. 13. Payment Gateway
  14. 14. Authentication using Vanguard</li></ul>New projects<br /><ul><li>Increasing the amount of Smartforms online
  15. 15. Integration into backend systems including TRIM
  16. 16. Workflow management</li></li></ul><li>Calendar of Events now available<br />The October Business Month (OBM) calendar of events has now been launched. Go online to discover what exciting events are happening in your region. <br />Nationally and internationally recognised keynote speakers for OBM 2011 include Johanna Griggs, Lisa Curry-Kenny, Jon Dee, Steve Davis and Ross Clennett. <br />Come and see these speakers and many more great events! <br />View the calendar<br />Follow us onFacebookandTwitterfor the latest OBM news!<br />October Business Month 2011 <br />
  17. 17. Where are we going?<br />E-Business Pathway for Business Customers and the NT Government<br />
  18. 18. E-Business Pathway for the NTG<br />(Under development)<br />a<br />Common infrastructure , business portal, service directory, CRM contact centres, smart forms, SMS etc..<br />
  19. 19. Governance<br /> Representation from Agencies impacted by COAG reform, DBE, DCM and NTT<br />E-Business Steering Committee <br />NOLS Working Group<br />NTG Business Licenses and occupations Reference group<br />BOS Working Group<br />DBE<br />DOJ<br />DLP<br />DBE<br />DOJ<br />DLP<br />Other Agencies as Required<br />Licensing Boards<br />
  20. 20. E-Business Road Map<br />Business Value<br />2013 e-business culture<br />Where is NTG currently at, and where does it want to be?<br />2012 Online transactions and information access<br />2012 Single point of entry for business<br />2011 Whole-of-Government, “business centric” model<br />Disparate Un-coordinated Approach<br />2010<br />
  21. 21. Questions and Contact<br />Chris Hoffman <br />Manager Territory Business Centres 76 The Esplanade, Darwin<br />Ph: 8982 1700<br />Mobile: 0401 110 061<br />Email:<br />