SlideShare a Scribd company logo
1 of 36
Download to read offline
Fifty Shades of Mobile CRM
Oisin Lunny, Senior Market Development Manager
Fifty shades of Blackberry
Fifty shades of Blackberry
Fifty shades of Blackberry
Worldwide smartphone activations…




      …outnumber child births three to one.
One in three would…




         ...give up sex for smartphone access!
What would you give up…?
 What % would choose daily use of mobile phone over...
 •Alcohol 70 %
 •Chocolate 63 %
 •Caffeine 55 %
 •Exercise 54 %
 •Sex 33 %
 •Toothbrush 22 %
 •Shoes 21 %
Addicted to our smartphones?

    80%
    …more likely to
    cause traffic
    accidents than
    alcohol due to
    its distracting
    nature
Addicted to our smartphones?

    35%
    …of adults with
    families
    regularly check
    their phone at
    the dinner table
Addicted to our smartphones?

    66%
    …of smartphone
    owners sleep
    with their phone
    next to them, and
    check them when
    they wake up
Addicted to our smartphones?

    48%
    …admit to ending
    a relationship
    via text message,
    email, Facebook
    or Twitter
Addicted to our smartphones?
         “Mobile
     phones have
           moved
        beyond a
       necessity
          into an
      addiction”
Massive Second Screen App Audience
16-24 demographic prefer mobiles




               Source: Ofcom UK Adults’ Media Literacy, 2010
The Great Mobile Ad Spending Gap
Here Me Now
Here Me Now
 the power of now
   surprises
     social rewards
       simplicity
         free
            fun
              missions
Fifty shades of...
Fifty shades of...
Fifty shades of...
Fifty shades of...
Fifty Shades of Mobile CRM
SMS is still




SEXY
Be sensitive*




                *respect your customer
Get explicit*




                                           *opt in

                Source: Kitten & The Hip
Use restraint*




                 *less is more
Choosing a mobile partner is not...


               BLACK &
                 WHITE
...it’s actually...
Get into bed with the right partner!
customers and partners
CMX2 platform
CMX2 platform
CMX2 platform
SMS Chat platform
Next... Fifty Shades of BURGUNDY
** Fifty Shades of Thank You **
  sales@uk.openmarket.com
     www.openmarket.com
     text “sales” to 88600
      Visit us at stand 26

More Related Content

Viewers also liked

Viewers also liked (19)

Real Groovy
Real GroovyReal Groovy
Real Groovy
 
Some people visit the web. Some people live there.
Some people visit the web. Some people live there.Some people visit the web. Some people live there.
Some people visit the web. Some people live there.
 
5 Tips For Editing Web Content
5 Tips For Editing Web Content5 Tips For Editing Web Content
5 Tips For Editing Web Content
 
Real Groovy
Real GroovyReal Groovy
Real Groovy
 
Writing For The Web
Writing For The WebWriting For The Web
Writing For The Web
 
Higher Education in a Post-Digital Era.
Higher Education in a Post-Digital Era.Higher Education in a Post-Digital Era.
Higher Education in a Post-Digital Era.
 
TugLife2 - May 2016 - Oisin Lunny
TugLife2 - May 2016 - Oisin LunnyTugLife2 - May 2016 - Oisin Lunny
TugLife2 - May 2016 - Oisin Lunny
 
No fuss usability
No fuss usabilityNo fuss usability
No fuss usability
 
How do students behave when in our learning environment? How do we need to re...
How do students behave when in our learning environment? How do we need to re...How do students behave when in our learning environment? How do we need to re...
How do students behave when in our learning environment? How do we need to re...
 
Staying Fully Compliant with Mobile and SMS
Staying Fully Compliant with Mobile and SMSStaying Fully Compliant with Mobile and SMS
Staying Fully Compliant with Mobile and SMS
 
rAsia International Innovation Forum - keynote - When AI meets the language o...
rAsia International Innovation Forum - keynote - When AI meets the language o...rAsia International Innovation Forum - keynote - When AI meets the language o...
rAsia International Innovation Forum - keynote - When AI meets the language o...
 
Social media: Evaluating the strategic value of students’ favourite technolog...
Social media: Evaluating the strategic value of students’ favourite technolog...Social media: Evaluating the strategic value of students’ favourite technolog...
Social media: Evaluating the strategic value of students’ favourite technolog...
 
Open Habitat for NGEii
Open Habitat for NGEiiOpen Habitat for NGEii
Open Habitat for NGEii
 
Sailing against the trade winds?
Sailing against the trade winds?Sailing against the trade winds?
Sailing against the trade winds?
 
(Re)humanising eLearning
(Re)humanising eLearning(Re)humanising eLearning
(Re)humanising eLearning
 
Biometrics 2016 Presentation - Oisin Lunny, OpenMarket
Biometrics 2016 Presentation - Oisin Lunny, OpenMarketBiometrics 2016 Presentation - Oisin Lunny, OpenMarket
Biometrics 2016 Presentation - Oisin Lunny, OpenMarket
 
Power, Point &Painting
Power, Point &PaintingPower, Point &Painting
Power, Point &Painting
 
Sistemas_un_rocknroll_LU19032015
Sistemas_un_rocknroll_LU19032015Sistemas_un_rocknroll_LU19032015
Sistemas_un_rocknroll_LU19032015
 
Balticspark
Balticspark Balticspark
Balticspark
 

Similar to OpenMarket Fifty Shades of Mobile CRM at Mobile Marketing Live #mmliveglobal

AnnualMeeting09_Pittis, Carolyn ( Harpercollins)
AnnualMeeting09_Pittis, Carolyn ( Harpercollins)AnnualMeeting09_Pittis, Carolyn ( Harpercollins)
AnnualMeeting09_Pittis, Carolyn ( Harpercollins)
bisg
 
Mobile marketing whitepaper UKIE
Mobile marketing whitepaper UKIEMobile marketing whitepaper UKIE
Mobile marketing whitepaper UKIE
Tom Leatherbarrow
 
[Cimogo] Online Consumer Trends 2013
[Cimogo] Online Consumer Trends 2013[Cimogo] Online Consumer Trends 2013
[Cimogo] Online Consumer Trends 2013
Jackie Nguyen
 
Report xu hướng hành vi tiêu dùng online 2013
Report xu hướng hành vi tiêu dùng online 2013Report xu hướng hành vi tiêu dùng online 2013
Report xu hướng hành vi tiêu dùng online 2013
BUG Corporation
 
5 things-you-ll-want-to-know---cimigo-net citizens
5 things-you-ll-want-to-know---cimigo-net citizens5 things-you-ll-want-to-know---cimigo-net citizens
5 things-you-ll-want-to-know---cimigo-net citizens
Hieu Linh Nguyen
 

Similar to OpenMarket Fifty Shades of Mobile CRM at Mobile Marketing Live #mmliveglobal (20)

Mobile Commerce in the Phono Sapiens Era
Mobile Commerce in the Phono Sapiens EraMobile Commerce in the Phono Sapiens Era
Mobile Commerce in the Phono Sapiens Era
 
Digital marketing trends: Top consumer trends and new Brand Engagement Rules
Digital marketing trends: Top consumer trends and new Brand Engagement Rules Digital marketing trends: Top consumer trends and new Brand Engagement Rules
Digital marketing trends: Top consumer trends and new Brand Engagement Rules
 
Digital Landscape
Digital LandscapeDigital Landscape
Digital Landscape
 
AnnualMeeting09_Pittis, Carolyn ( Harpercollins)
AnnualMeeting09_Pittis, Carolyn ( Harpercollins)AnnualMeeting09_Pittis, Carolyn ( Harpercollins)
AnnualMeeting09_Pittis, Carolyn ( Harpercollins)
 
Mobile and Social Interactions
Mobile and Social InteractionsMobile and Social Interactions
Mobile and Social Interactions
 
The Help Belonging Essay. Online assignment writing service.
The Help Belonging Essay. Online assignment writing service.The Help Belonging Essay. Online assignment writing service.
The Help Belonging Essay. Online assignment writing service.
 
Mobile marketing whitepaper UKIE
Mobile marketing whitepaper UKIEMobile marketing whitepaper UKIE
Mobile marketing whitepaper UKIE
 
Mobile Convention Amsterdam - Youth Media - Joseph Ciprut
Mobile Convention Amsterdam - Youth Media - Joseph CiprutMobile Convention Amsterdam - Youth Media - Joseph Ciprut
Mobile Convention Amsterdam - Youth Media - Joseph Ciprut
 
[Cimogo] Online Consumer Trends 2013
[Cimogo] Online Consumer Trends 2013[Cimogo] Online Consumer Trends 2013
[Cimogo] Online Consumer Trends 2013
 
Xu hướng tiêu dùng online 2013
Xu hướng tiêu dùng online 2013Xu hướng tiêu dùng online 2013
Xu hướng tiêu dùng online 2013
 
Report xu hướng hành vi tiêu dùng online 2013
Report xu hướng hành vi tiêu dùng online 2013Report xu hướng hành vi tiêu dùng online 2013
Report xu hướng hành vi tiêu dùng online 2013
 
Online consumer trends 2013
Online consumer trends 2013Online consumer trends 2013
Online consumer trends 2013
 
New media marketing from OSG Marketing
New media marketing from OSG MarketingNew media marketing from OSG Marketing
New media marketing from OSG Marketing
 
New Media Marketing From Osg
New Media Marketing From OsgNew Media Marketing From Osg
New Media Marketing From Osg
 
Vietnam Online Marketing Report 2012 - Cimigo
Vietnam Online Marketing Report 2012 - CimigoVietnam Online Marketing Report 2012 - Cimigo
Vietnam Online Marketing Report 2012 - Cimigo
 
Intro mobile marketing
Intro   mobile marketingIntro   mobile marketing
Intro mobile marketing
 
Mega Trends: Closing Keynote Future of Cards & Payments July 2013
Mega Trends: Closing Keynote Future of Cards & Payments July 2013Mega Trends: Closing Keynote Future of Cards & Payments July 2013
Mega Trends: Closing Keynote Future of Cards & Payments July 2013
 
Chatbot Survey 2017 | Ubisend
Chatbot Survey 2017 | UbisendChatbot Survey 2017 | Ubisend
Chatbot Survey 2017 | Ubisend
 
5 things-you-ll-want-to-know---cimigo-net citizens
5 things-you-ll-want-to-know---cimigo-net citizens5 things-you-ll-want-to-know---cimigo-net citizens
5 things-you-ll-want-to-know---cimigo-net citizens
 
Consumer Trust - Digital in Canada 2020
Consumer Trust - Digital in Canada 2020Consumer Trust - Digital in Canada 2020
Consumer Trust - Digital in Canada 2020
 

More from Oisin Lunny

More from Oisin Lunny (20)

Empathy: The Key To Untying Great CX In An Omnichannel World - International ...
Empathy: The Key To Untying Great CX In An Omnichannel World - International ...Empathy: The Key To Untying Great CX In An Omnichannel World - International ...
Empathy: The Key To Untying Great CX In An Omnichannel World - International ...
 
Empathic CX, The Key To Omnichannel Success - DMWF Europe 2019
Empathic CX, The Key To Omnichannel Success - DMWF Europe 2019Empathic CX, The Key To Omnichannel Success - DMWF Europe 2019
Empathic CX, The Key To Omnichannel Success - DMWF Europe 2019
 
Networking At The Speed Of Light
Networking At The Speed Of LightNetworking At The Speed Of Light
Networking At The Speed Of Light
 
Buma Music In Motion - The Art Of Networking - Oisin Lunny
Buma Music In Motion - The Art Of Networking - Oisin LunnyBuma Music In Motion - The Art Of Networking - Oisin Lunny
Buma Music In Motion - The Art Of Networking - Oisin Lunny
 
IoT Solutions World Congress 2016
IoT Solutions World Congress 2016IoT Solutions World Congress 2016
IoT Solutions World Congress 2016
 
MoNage Fall 2016 - Oisin Lunny - OpenMarket
MoNage Fall 2016 - Oisin Lunny - OpenMarketMoNage Fall 2016 - Oisin Lunny - OpenMarket
MoNage Fall 2016 - Oisin Lunny - OpenMarket
 
DJ-Oisin
DJ-OisinDJ-Oisin
DJ-Oisin
 
21st Century Mobile Engagement keynote B2B Marketing Expo 2016
21st Century Mobile Engagement keynote B2B Marketing Expo 201621st Century Mobile Engagement keynote B2B Marketing Expo 2016
21st Century Mobile Engagement keynote B2B Marketing Expo 2016
 
AIME & PhonepayPlus Charity Text Donation Seminar
AIME & PhonepayPlus Charity Text Donation SeminarAIME & PhonepayPlus Charity Text Donation Seminar
AIME & PhonepayPlus Charity Text Donation Seminar
 
XV Congreso Fundraising - Plenary - Madrid September 2015
XV Congreso Fundraising - Plenary - Madrid September 2015XV Congreso Fundraising - Plenary - Madrid September 2015
XV Congreso Fundraising - Plenary - Madrid September 2015
 
RETAIL – FINDING THE RIGHT KIND OF NEW - Tug Life 2015 - Oisin Lunny - OpenMa...
RETAIL – FINDING THE RIGHT KIND OF NEW - Tug Life 2015 - Oisin Lunny - OpenMa...RETAIL – FINDING THE RIGHT KIND OF NEW - Tug Life 2015 - Oisin Lunny - OpenMa...
RETAIL – FINDING THE RIGHT KIND OF NEW - Tug Life 2015 - Oisin Lunny - OpenMa...
 
How Mobile is Transforming Enterprise Customer Experience
How Mobile is Transforming Enterprise Customer ExperienceHow Mobile is Transforming Enterprise Customer Experience
How Mobile is Transforming Enterprise Customer Experience
 
Capen.ie launch
Capen.ie launchCapen.ie launch
Capen.ie launch
 
Optimising the Mobile User Experience, for iGaming and beyond
Optimising the Mobile User Experience, for iGaming and beyondOptimising the Mobile User Experience, for iGaming and beyond
Optimising the Mobile User Experience, for iGaming and beyond
 
Guardian Activate 2014
Guardian Activate 2014Guardian Activate 2014
Guardian Activate 2014
 
Oisin Lunny OpenMarket IoF National Convention 2014
Oisin Lunny OpenMarket IoF National Convention 2014Oisin Lunny OpenMarket IoF National Convention 2014
Oisin Lunny OpenMarket IoF National Convention 2014
 
Oisin Lunny - Fundraising Online 2014 "Beyond fundraising: how to get more fr...
Oisin Lunny - Fundraising Online 2014 "Beyond fundraising: how to get more fr...Oisin Lunny - Fundraising Online 2014 "Beyond fundraising: how to get more fr...
Oisin Lunny - Fundraising Online 2014 "Beyond fundraising: how to get more fr...
 
Blueprint Creative Tech Conference @ The Great Escape "Mobile Engagement"
Blueprint Creative Tech Conference @ The Great Escape "Mobile Engagement"Blueprint Creative Tech Conference @ The Great Escape "Mobile Engagement"
Blueprint Creative Tech Conference @ The Great Escape "Mobile Engagement"
 
Third Sector Digital Edge "Driving Mobile Success" presentation
Third Sector Digital Edge "Driving Mobile Success" presentationThird Sector Digital Edge "Driving Mobile Success" presentation
Third Sector Digital Edge "Driving Mobile Success" presentation
 
Guardian Changing Media Summit - Mobile In Focus
Guardian Changing Media Summit - Mobile In FocusGuardian Changing Media Summit - Mobile In Focus
Guardian Changing Media Summit - Mobile In Focus
 

Recently uploaded

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers:  A Deep Dive into Serverless Spatial Data and FMECloud Frontiers:  A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Safe Software
 
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Victor Rentea
 
Why Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businessWhy Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire business
panagenda
 

Recently uploaded (20)

Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
 
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
 
Rising Above_ Dubai Floods and the Fortitude of Dubai International Airport.pdf
Rising Above_ Dubai Floods and the Fortitude of Dubai International Airport.pdfRising Above_ Dubai Floods and the Fortitude of Dubai International Airport.pdf
Rising Above_ Dubai Floods and the Fortitude of Dubai International Airport.pdf
 
Strategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a FresherStrategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a Fresher
 
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost SavingRepurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving
 
Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...
Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...
Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...
 
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUKSpring Boot vs Quarkus the ultimate battle - DevoxxUK
Spring Boot vs Quarkus the ultimate battle - DevoxxUK
 
CNIC Information System with Pakdata Cf In Pakistan
CNIC Information System with Pakdata Cf In PakistanCNIC Information System with Pakdata Cf In Pakistan
CNIC Information System with Pakdata Cf In Pakistan
 
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers:  A Deep Dive into Serverless Spatial Data and FMECloud Frontiers:  A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
 
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...
Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...
 
Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...Apidays New York 2024 - The value of a flexible API Management solution for O...
Apidays New York 2024 - The value of a flexible API Management solution for O...
 
"I see eyes in my soup": How Delivery Hero implemented the safety system for ...
"I see eyes in my soup": How Delivery Hero implemented the safety system for ..."I see eyes in my soup": How Delivery Hero implemented the safety system for ...
"I see eyes in my soup": How Delivery Hero implemented the safety system for ...
 
FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024
 
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
Modular Monolith - a Practical Alternative to Microservices @ Devoxx UK 2024
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
 
Manulife - Insurer Transformation Award 2024
Manulife - Insurer Transformation Award 2024Manulife - Insurer Transformation Award 2024
Manulife - Insurer Transformation Award 2024
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
 
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
 
Why Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businessWhy Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire business
 
AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024
 

OpenMarket Fifty Shades of Mobile CRM at Mobile Marketing Live #mmliveglobal