1. Olga Oyola
1700 Unity Street
Philadelphia, PA 19124
(267) 671-6448
oloyo9@gmail.com
PROFESSIONAL SUMMARY
Well qualified Multi Skill SPC Technician with more than 15 years of experience in a fast-paced
pharmaceutical contract manufacturing environment in the production of consumer products.
Demonstrated skills and knowledge to efficiently test and monitor products and processes to meet
or exceed company quality assurance standards and meet customer specifications. Experience in
multiple aspects of effectively running a production packaging line. Proven track record of being
able to mentor, train and lead teams to success.
PROFESSIONAL EXPERIENCE
Delavau, LLC – Philadelphia, PA December 1999 to present
Multi Skill - Statistics Process Control (SPC) Technician – 1/08 – present
 Responsible for start up and shut down of processing equipment and operating production
equipment in accordance with current good manufacturing (CGMP) and standard operating
procedures (SOPs)
 Adjust machine feed and speed to correct any malfunctions in equipment to reduce lost time
 Calibrate all SPC equipment on a weekly basis to ensure efficiency and quality in production
 Change equipment over based on new product requirements
 Review, analyze and adjust production processes to continually improve and meet or exceed
quality standards and productivity
 Inspect finished products to confirm adherence to customer specifications and company quality
standards
 Batch record review, create in ManMan and print records
 Input data for new parts into the VSPC software database
 Actively participate in company reaching goals by supporting and providing guidance to
production workers
Statistics Process Control (SPC) Technician – 1/03 – 1/08
 Examined, analyzed and resolved malfunctions and problems with equipment, machines and
defects in devices or products
 Calibrated all equipment on a weekly basis to ensure accuracy in production
 Inspected parts by using measuring instruments and tested products to review for compliance
with customer specifications. Reported any defects for resolution.
 Planned and prepared lots according to batch records
 Applied strong knowledge of CGMP and S.O.P. to all aspects of work and production
 Responsible for gathering pertinent data on labor and indirect hours and accurately input into
MANMAN
 Actively involved in assisting more than 10 employees reach the goal of SPC training
 Worked in compliance with all company quality standards and maintained a clean and safe
working environment

2. Olga Oyola Page 2 of 2
Foreman/Line Leader – 12/00 – 1/03
 Supervised, trained and mentored a team of 12 employees and supported and encouraged their
continual learning and growth for career development
 Directed the team by delegating work assignments and work flow to meet all production goals
 Led and guided team members through SPC training
 Recognized as having the highest production level within the department
 Resolved problems and was responsible for troubleshooting equipment and repairs to ensure
minimal down time and lost production
 Ran and adjusted all equipment to maintain peak performance and quality standards
 Trained in the full process of batch record documentation
 Developed additional knowledge by learning to post all production (labor and indirect hours)
into the MANMAN system
 Followed all CGMP and SOPs as well as all company policies and procedures and ensured that
team members were also in compliance
Service Operator (Packaging) – 12/99 – 1/00
 Started my career with Delavau in a Service Operator in the Packaging Department and was
trained to assist the Line Leader in all phases of operation and required documentation of a
high-speed packaging line
ACCOMPLISHMENTS
 Promoted to Foreman after 1 month of employment with Delavau
 Actively involved in assisting more than 10 employees reach the goal of SPC training
 Participant in the Team Improvement Program
AWARDS
 Team Member Appreciation Award
 Employee of the Month Award
 Certificate of Excellence Award
EDUCATION
Certificate – Supervisory Leadership Training
Delaware Valley Industrial Resource Center – Philadelphia, PA
Nursing Assistant
American Trade School of Business School – Philadelphia, PA
ADDITIONAL SKILLS AND ABILITIES
Fluent in both English and Spanish. Hard-working, dedicated with a focus on quality and
attention to details. Knowledge and experience in troubleshooting equipment, batch record
review and MANMAN. Proficient with computers and Microsoft office suite (Word,
PowerPoint, Excel) and strong data entry skills.