1. Profile Summary
Sr Delivery Manager, Head of Applications Delivery & Senior Program Manager
I have about 16 years of IT experience with expertise in Program Delivery, Portfolio Delivery, Application
Management Services (AMS), Applications development and operations. Well conversant with Service
Design, Transition, Delivery, Transformation, Business Development, Agile, Safe Agile methodology and
Proposal Preparation. I have vast experience in managed services delivery for large multiple year
engagements. Significant experience in preparing quality responses to customer proposals.
 9+ years of onshore experience in Customer Relationship Management – managing clients at
leadership level, interfacing with CXOs and CIOs, strategy, business transformation, proposals
 Currently heading the personal insurance delivery unit of a large US managed insurance customer
– under Financial services 10 plus M USD Y on Y
 Was heading the application delivery for a large Engineering and Construction customer –
managing a suite of applications delivery across various business units like services – Finance,
group, HR, estates, health, supply chain, construction – highways, rail, fleet, facilities and utility
 Spear headed the solution Due Diligence stream for a large scale, multiyear managed services
proposal for a Global Oil & Gas client – 100 plus M USD for 300 applications across 5 years
 Executed large programs in Insurance, Energy & Utility, Manufacturing, Retail, Commercial,
Finance, Functions, HR, Trading, Downstream domains
 Proficient in spearheading Global Delivery and Offshoring by managing global and cross functional
teams
 Manage multiple fortune 500 customers across U.S.A, U.K., Netherlands, India and Asia Pac
geographies
 Delivered multiple programmes/projects in client server & groupware solution engagements,
Integration services space - for large DW/BI engagements, Global SAP implementation and
technical upgrades and application managed services
 Specializes in Application Development, Application Support, Application Operations,
Transformations under Microsoft, Middleware,Java, IBM Technologies, Oracle, Tool based
 Deep understanding of various commercial models like ticket based pricing, fixed fee pricing, T&M,
Risk/Reward and CAP based
 Experience on responding to RFxs with a specialized focus on application development and
maintenance
 In-depth knowledge in conceptualizing, developing, implementing solutions, customer relationship,
scope management, release management, change management, quality management, effort &
cost estimation, risk analysis, partnering closely with business leaders & stakeholders
 Managed Development and Support, Infrastructure projects with a team of 200+ resources
CERTIFICATIONS
 Management Certifications (WIPRO) – PM Elite
TECHNOLOGY & TOOLS
 Planning - Microsoft Project, Office, Visio
 Data bases - Oracle, SQL Server, Legacy
 Integration – ETL (DT Studio), BizTalk,
Control M, Web services
 Programming - PL/SQL
 Methodology – Agile, Sage Agile, Kanban
 Application Development – Dot Net, SharePoint,
Oracle, Java, Legacy, CRM, Java
 Lotus Notes
 Tools – DDF, Sum Total, SM7, Rally, Crucible,
QC, Jenkins
 Reporting & Analytics - Business Objects, DWH,
Cognos
Nirmal R Shah
303 Skanda Enclave A Block,
Banashankari 3rd
Stage, Bamgalore
0091 - 7022453140
nrs1701.shah@gmail.com

2.  Operations Delivery Certification - ITIL V3 Foundation
 Technology Certification - Certified Lotus Specialist (CLS)AC
ACADEMICS
 Post Graduate Diploma in Business Administration (PGDBA) from Pondicherry University, India:
1999
 M.Sc. (Computer Technology) from Bharathiar University, C.I.T, India: 1999
 B.Sc. (Computer Technology) from Bharathiar University, C.I.T, India: 1997
ACCOMPLISHMENTS
 End to end customer relationship from onshore for all key accounts – strategic, tactical, business
transformation, savings, P&L
 Playing a stellar role in heading/managing a portfolio of projects for Large Energy Client using Flex
Delivery Model, Managed Service Model and T & M Model
 Proposed and won ~3 M Y on Y proposal as part of CID delivery manager
 Outstanding team awards at Enterprise Integration Level - GPMR, GSAP Upgrade Programs
 Instrumental in increasing number of projects from 6-8 to 12-13 every year in GPMR program
 Commendation letter/certificate for excellent performer GPMR Program, GSAP Upgrade Program
 Holds the distinction of winning a managed service opportunity worth 34.2M USD for SHELL – GF
 Saved 650 K by proposing to migrate legacy applications under Global functions BAM program
 Successfully proposed a parametric support based estimation & cost model
 Successfully scaled up a project to a portfolio generating revenues up to 5M USD Y on Y
 Received awards from Senior Management for Excellence in Program/Portfolio Management, positive
customer experience, dear boss at Business Unit level
Work Experience
Accenture
Sr Delivery Manager
(Feb ’16 – Till date)
Accenture – Bangalore India
From Feb 2016 to Till date
Sr Delivery Manager
Team Size – 215 to 260 FTEs, Revenue - 8 to 10 M USD Y on Y
Travelers is an insurance major in USA. Accenture is their preferred partner
managing application development, maintenance across multiple delivery units.
These include 4 delivery units PI, Dev Ops, BI and MI. Under Personal Insurance end
to end application delivery and support services are aligned. Entire delivery is in
Agile and Safe Agile methodology across functions like BA, SA, App Dev, QA, Support.
Responsibilities
• Development, operations, projects, common functions like PMO, demand
management, strategic proposals on applications
• Overall strategy and delivery of the unit. Accountable to manage end to
end customer relationship, P&L, defining strategy and managing the
overall services
• Heading the application delivery for a large scale transformation program
called Quantum home
• Heading demand management at an account level
• Managing a suite of 20 plus systems across MS Tech, Java, Jscript,
Springboot, Legacy towers
• Overall accountable for total of 250 staff with 35 at onshore
Wipro Technologies
Head of Applications
Carillion – UK Midlands
From April 2015 to Feb 2016
Head of applications delivery
Team Size – 200 to 240 FTEs, Revenue - 10 to 12 M USD Y on Y
Carillion is an engineering and construction major in UK. Wipro is their preferred
partner managing end to end IT services for a large 10 year multi-million dollar
managed services deal. These includes 3 towers HR, Finance and ITO. Under ITO end
to end services like help desk, restricted, functions, applications delivery –
development, operations, project, Infra – network, field force, security, wintel, end

3. Delivery
(April ’15 – Feb ‘16)
Wipro Technologies
Programme/Portfolio
Delivery Manager, Senior
Manager
(May ’06 – Apr ’15)
user computing, messaging.
Responsibilities
• Development, operations, projects, help desk, common functions like
PMO, change, service introduction, bid management, strategic proposals
on applications
• Overall strategy and delivery of the unit. Accountable to manage end to
end customer relationship, P&L, defining strategy and managing the
overall services
• Onshore Client Management - Defining and executing strategy with CIOs,
CXOs, business directors, BRMs for ICT and business
• Heading the vendor management strategy for large application
transformations
• Owning the retained organization phase 2 for TUPE staff
• Heading the bid and proposal management for applications and for large
transformations at an account level
• Managing a suite of 250 plus applications across Oracle HR and Finance,
Sharepoint, MS Tech, DWH, CRM, Tools based, Legacy towers
• Overall accountable for total of 40 RO staff at onshore to aligning and
optimize to the organization and account.
Key Strategic Initiatives and Deliveries
• Account level monitoring implementation – Provided a detailed proposal to
Carillion on a new end to end monitoring tool across the entire estate.
Variation of HP and MS solution with options like SCOM, Splunk, SCCM
and overall costs and implementation strategy.
• Outsourcing Purchasing Operations – Proposed, won and successfully
headed the implementation of a key purchasing service for Carillion to
Wipro offshore generating significant benefits for Carillion and Wipro
• ICT Resilience – Successfully implemented large transformation for a key
Geneva application for Carillion estate across 120 contracts
• CAFM – Heading the solution arm for large RFP from Wipro perspective.
• Cost of Delivery – Designed and implemented an optimization drive on
COD across various towers of application resulting in 28% savings
• Service Transformation – Designed and implemented
Shell International Co Ltd – Trading – UK London
From July 2014 to Mar 2015
Programme Delivery Manager
Large RFP, Revenue – 100 M USD Y on Y
Shell is a large energy major. Trading business unit within Shell had initiated a large
RFP to outsource all the application operations in managed services mode. As part of
this RFP there was an initial discovery/feasibility phase. During this phase the top 2
preferred vendors had to perform a joint exercise with Shell covering various aspects
of RFP and come with a proposal to Shell.
Responsibilities
• Heading the solutions, design, transition, transformation and applications
estimation workstreams
• Responsible for overall application solution due diligence spanned across
300 applications under oil, gas and power
• Owned the transition strategy for applications across the landscape
• Onshore Client Management
Key Strategic Initiatives and Deliveries
• Transition and Transformation – detailed transition and transformation
strategy and plan

4. • Solution design – interact with all Shell stakeholders from business and IT
and also vendor to explain and align on a common solution strategy and
design
• Estimation – provide end to end estimation for the proposal from
application solution perspective transition to BAU
• Functions – contribute to the overall Shell business case, change strategy
and architecture discovery phases
Shell International Co Ltd – Enterprise Services – UK London
From July 2011 to June 2014
Program Delivery Manager
Team Size – 100 to 120 FTEs, Revenue - 8 to 10 M USD Y on Y
Central Integration Delivery (CID) is the integration delivery unit within Shell’s
Enterprise Integration Services. CID is responsible for end to end integration delivery
at an enterprise level across downstream, upstream, global functions, trading, retail,
commercial, finance & MI businesses. It also owns the integration delivery for Global
SAP implementation and technical upgrade – one of the largest business change
programmes in the world – to enable business process standardization and
simplification.
Responsibilities
• End to end Client Management - P&L, defining strategy, unit growth,
revenue strategy, define integration strategy and implement the same at
business unit level
• Scope, solution, proposals including estimation, schedule, effort and cost
• Creates and owns Statement of work/contract
• Accountable for end to end delivery
• Accountable to form project, monthly billing and invoicing
• Review meetings with Leadership team and steering committee
• Strategizing overall plan based on business needs and future IT road map,
leadership workshops
• Risk assessment, planning, monitoring, and mitigation
• Accountable for all the key SLAs/KPIs
• Developed new processes and estimation model - 12% cost reduction
• Process improvements - demand management, resource management,
cost report generation and delivery metrics
• Provided Y on Y savings for WIPRO of ~ 243 K USD
• Lean service and delivery assurance improvement implemented
• Consistently achieved CSAT of 95% for programmes/portfolios handled
Key Programs and Portfolios
• GPMR – Global Enterprise Data Warehouse (EDW) with Business
Intelligence (BI) and Management Information (MI)
• DIS - Master Data Management Solution, i.e. Data Integration Services
(DIS) comprising of Data Distribution Framework (DDF) an enterprise wide
tool. Successfully delivered programs/projects across all COBs in Shell ~
38 projects with ~ 1 M USD savings for Shell
• GSAP Upgrade – Global SAP technical upgrade was done where all
GSAP interfaces were successfully implemented
• GSAP USF Implementation – Global SAP implementation was performed.
Successfully delivered projects spanning ~200 interfaces across all COBs
Shell International Co Ltd – Global Functions – Bangalore, Malaysia, NL
From May 2009 to June 2011
Service Delivery Manager
Team Size – 75 to 90 FTEs, Revenue - 6 to 6.5 M USD Y on Y
Responsibilities
• Accountable to create proposal, estimation, planning, execution, scope,
tracking and monitoring

5. • End to end support services and end to end delivery, transition and
transformation
• Contributed in a multiyear proposal worth 34.2 M USD in managed
services mode and won the opportunity.
• Scaled a project to a portfolio generating revenues worth 5M USD a Y on
Y
• Full management responsibility, end to end client and stakeholder
management
Shell International Co Ltd – Downstream – Bangalore
From May 2007 to Apr 2009
Senior Project Manager
Team Size – 60 FTEs, Revenue - 4 M USD Y on Y
Responsibilities
• Shell stakeholders management, changes, track and monitor the projects
• Responsible for estimation, create proposal and statement of work,
• Accountable for end to end resource management
• Owns overall plan, schedule, implementation, tracking, quality, cost
invoicing and recovery
• Accountable for all KPIs and project reporting for IT and business
• Provided various proactive value adds and generated savings worth 500 to
750K USD per year
• Transition, Reporting, Services, Enhancements, Communication
Key Projects
• crisis projects My Site, Open Resourcing, One SHELL, Learning
• Sharepoint, Dot Net projects like My SITE, IBAS, FBT, GOA, SADB, OR
Sonata Software
Limited
Project
Manager/Technical
Lead/Systems Analyst
(June ’99 – May ’06)
Church’s Chicken, Avery Dennison, Group Ware Solutions – Bangalore, Los
Angeles, Atlanta
Team Size – 45 FTEs, Revenue – 2 M USD Y on Y
Responsibilities
• Planning, execution, tracking and monitoring, client management, resource
management, Quality management, Proposal management,
Transformation
References- References can be provided on request

6. • End to end support services and end to end delivery, transition and
transformation
• Contributed in a multiyear proposal worth 34.2 M USD in managed
services mode and won the opportunity.
• Scaled a project to a portfolio generating revenues worth 5M USD a Y on
Y
• Full management responsibility, end to end client and stakeholder
management
Shell International Co Ltd – Downstream – Bangalore
From May 2007 to Apr 2009
Senior Project Manager
Team Size – 60 FTEs, Revenue - 4 M USD Y on Y
Responsibilities
• Shell stakeholders management, changes, track and monitor the projects
• Responsible for estimation, create proposal and statement of work,
• Accountable for end to end resource management
• Owns overall plan, schedule, implementation, tracking, quality, cost
invoicing and recovery
• Accountable for all KPIs and project reporting for IT and business
• Provided various proactive value adds and generated savings worth 500 to
750K USD per year
• Transition, Reporting, Services, Enhancements, Communication
Key Projects
• crisis projects My Site, Open Resourcing, One SHELL, Learning
• Sharepoint, Dot Net projects like My SITE, IBAS, FBT, GOA, SADB, OR
Sonata Software
Limited
Project
Manager/Technical
Lead/Systems Analyst
(June ’99 – May ’06)
Church’s Chicken, Avery Dennison, Group Ware Solutions – Bangalore, Los
Angeles, Atlanta
Team Size – 45 FTEs, Revenue – 2 M USD Y on Y
Responsibilities
• Planning, execution, tracking and monitoring, client management, resource
management, Quality management, Proposal management,
Transformation
References- References can be provided on request