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Prakash Selvachandran
Experience Summary:
Has15+ yearsof ITexperienceandhasexpertiseinmanagingmedium to large scale projects involving
diversetechnologies.Hasgood InsuranceandBankingdomain knowledge and has worked with global
customerssuchasHBOS,LBG,CSC,IFS,RBS,DLG,etc.,Haswiderangeof experience in both Application
support and development
Total IT experience 15 years
Total IT Project Management
Experience
10 Years Senior Manager / Group Manager
Experience
5 Years
Banking Domain Experience 11 Years Insurance Domain Experience 4 Years
Software Development Model Exposure Waterfall, Iterative & Agile
Contract / SOW Model Time & Material, Fixed Bid, Managed Service
Project Life Cycle Experience ApplicationDevelopment(AD),ApplicationEnhancement
(AE), Application Support & Maintenance (ASM)
Banking Domain Experience Mortgages, Retail IT, Corporate Banking
Insurance Domain Experience Life Insurance, Motor Insurance
Customer Base UK, Germany, Italy, Austria, USA
Key Strengths
 Excellent project management and stakeholder management skills
 Well versed in Mainframe technology
 Good domain knowledge in Banking and Insurance
 Good in customer perception and expectation management
 Has wide range of experience inDevelopmentusingwaterfall,Iterative and Agile models
 Good inapplicationtransitionusing ASSET methodology and in application maintenance
using ALT ASMframework
 Good inmetricstrackingand compliance toqualityusingprojectmanagement tools such as
PMsmart, PQI, Project portal and KMportal
 Good inProjectplanning,monitoringandcontrolling with a track record of 100% successful
and timely delivery with desired level of quality
 Has basic understanding of Data warehousing and delivered few regulatory and agile
development projects
Key Achievements
 Transitioned around 50 applications to offshore seamlessly and reached steady state in
short span of time
 Rolled out 200,000 GBP worth of corrective, preventive, perfective, predictive and
adaptive maintenance initiatives in 1 year with the help of the team
 Optimized the team size through automation of manual efforts, reduction of non value
added efforts and standardization of process and achieved 10% of savings
 Generated and implemented value added ideas worth 300,000 GBP in 1 year with the
help of the team
 Ensured a smooth and successful working relationship with customer by developing a

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good rapport and proactive measures in understanding and managing customer’s
expectation and turned Red status account into Green in 1 year
 Crosstrainedthe teamin multiple technologiesandovercame the issue of single point of
failure across my application portfolio
 Demonstrated HCLdeliverycapabilitiestothe clientandsucceededinbringing additional
revenues by exploring the right opportunities
 Implemented CMMi level 5 by building process composition, predictive model, sub
process monitoring for Data Warehousing project
Skill sets:
Programming Languages COBOL,JCL, CICS
Databases DB2, VSAM, IMS,Oracle
Project Management MicrosoftMPP, PMsmart,MS Visio
VersionControl PVCS,Endevor,Alchemist
Utilities File-AID,Expeditor,Abend-AID,REXX, Remedy,HP
Service Manager,Quality Centre
OS Z series, Windows2000/2003/2008/XP/NT, UNIX
Domain Ranking,Insurance
Education:
QUALIFICATION : B.E
M.B.A
Key ProjectsDelivered:
1) CORPORATE DeliveryAMS– Transitionof 50 insurance applicationsusingAsset
methodology andattainedservice steadystate /maturitywith100% SLA compliance
2) SEPA – Roll outof Single EuropeanPaymentAreaforInsurance company,IFS
3) UNISEX – Removal of sex discriminationininsurance productsforIFS
4) Missingfunctionalities –Introductionof new transactionssuchas PremiumHoliday,
PremiumWaiver,PremiumReinstatement,etc.,forIFS
5) CMS – Roll out of Collateral ManagementSystemforLBG,Corporate Banking
6) IAM – ImpairedAssetManagementSystemforLBG,Corporate Banking
7) Pillar3 – Basel II regulatorycompliance forLBG
8) Faster PaymentSystem – Regulatoryneedof the banktoprocesspaymentsquickerand
cheaperforLBG
9) White Labeling– Brandingof new businessprocesssuchasSainsbury,BritishGas,The
Mortgage BusinessandBankof Scotlandfor Retail IT,HBOS
10) CHAMP – ComplaintshandlingandmonitoringprogramforRetail IT,HBOS
11) MSP – Mortgage SalesProcessforMortgage registration,analysis,evaluationand
completionprocessforHBOS

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Professional Experience
1. Role : Offshore Service DeliveryManager forCorporate DeliveryTower (DLG)
Client DirectLine Group, UK
Duration Nov2013 till Date
Role Offshore Service DeliveryManager
Model FixedResource forWaterfall developmentand
Maintenance projects
Industry Domain Insurance
Technology SAS,Mainframe,AS400, Oracle Forms,Oracle PL/SQL,
Oracle Financials,LotusNotes,DotNet,VC++,SQLServer
Project Description:
DirectLine Group, DLG, isa leadingmotorinsurance companyinUK.It isalsopopularly
known forits road side recoverymanagement.Itisaconglomerate of 7 insurance brands
such as NIG,Churchill,DirectLine,Privilege,GreenFlag,Sainsburybrandpartner.Apart
fromMotor insurance,DLGalso handlesTravel insurance,PetInsurance andHome
Insurance
Responsibilities:
 Overall deliveryresponsibilityfor DevelopmentandApplicationMaintenance of
Corporate DeliveryTowerapplications
 Responsible forall AD,AMandAT servicesanddeliverablesfor Corporate Delivery
Towerof DLG
 Firstpointof contact forDLG at offshore foranynew projects,Issues/concerns,project
statusupdate
 MaintainingapredominantlyGREEN service statusasdefinednthe Projectscorecard
 Proactive managementof the relationshipwith DLGat CIOlevels
 Supportand inputtothe realisationof HCL’scommercial objectives
 Responsible fortransitioning50 applicationsfromDLGto HCL and managingthe same
fromoffshore
 Capturedvalue adds,bestpracticesandlessonslearntforall DLG projects
Achievement:
 Bettercustomerconnect
 Good CSATrating
 Reductioninknowledge gap
 Focusedquantitativemetricsbaseddeliverymanagement
 Flexible use of resource acrossrelatedtechnologies
 Strategicdeliveryproposals
 Roll outof value addsforincident reduction,performance improvement,Predictive
Maintenance andAdaptive Maintenance

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2. Role : Onshore DeliveryManager for International Financial Services(IFS)
Client IFS,Insurance arm of LloydsBankingGroup,UK
Duration Oct 2011 – Oct 2013
Role Onshore Delivery Manager
Model FixedResource forWaterfall development and
Maintenance projects
IndustryDomain Insurance
Technology Perl,DotNet,Unix,VBscript,AS400, QTP,QualityCentre,
M/textProprietaryLanguage
Project Description:
International Financial Services(IFS),partof Insurance divisionof LloydsBankingGroup
(LBG),includes2insurance providersviz.,HeidelbergerLeben(HLE) andClerical Medical
(CMI) whichoffersa range of savings,pensionsandprotectionproductsto customersin
Germany,AustriaandItaly
• LF3 andLF4 fromHLE and CLASSfrom CMI are the keycontract administration
applicationsforinsurance policyinitiation,servicingandterminationandfor
transactionssuchas top ups,increase of premium, Fundsswitch,Premiumindexation,
premiumholiday,Policyholderchange,Personal detailschange,etc.,
• Tarifrechner,BiproandDiagrammaare the frontendillustrationapplicationsfeeding
data to LF3, LF4 and CLASS
• M/Textand Titan are the documentproductionsystemsforHLE andCMI respectively
Responsibilities:
 Overall delivery responsibilityforall on-shoreaspectsof the HCLManaged Services
arrangement
 Responsible forall AD,AMandAT servicesanddeliverables forHLEand CMI
applicationsof IFS
 MaintainingapredominantlyGREEN service statusasdefinedwithinthe Platform
Alliance Levelscorecard
 Proactive managementof the relationshipwithLBG / IFSat all levels
 Supportand inputtothe realisationof HCL’scommercial objectives
 DiscussingwithIFSonpipeline projectsandplanforthe resourcesrequired
 Capture successstories, value adds,bestpracticesandlessonslearntforall IFSprojects
 Attendescalatedissuesandresolvethem
 ConductmonthlyDeliveryManagermeetingwiththe client
 Initiate customersatisfactionreportforall projects
 Directmanagementof the teamwithresponsibilityforeachaspectof the IFS service:
o AD & AM Onsite Manager
o AT Onsite Coordinator
o CMI Onsite Coordinator
 Ensuringeachmemberof staff has clearobjectivesandKPIsinplace andthat there is
sufficientcoveracrossbothsitesandall functionsat all times

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 Ensuringall statutoryand contractual reportingandtrainingiscarriedout ina timely
manneras requiredbyLBG / IFS
 On-goingdevelopmentof the relationshipatkeyLBG stakeholderlevels:
o IFSHLE ADM FunctionHead
o IFSCMI ADMFunctionHead
o IFSPMO FunctionHead
Achievement:
 Improvedcustomerrelationship
 BetterBalancedScore card rating
 Reductioninknowledge gap
 Focusedquantitativemetricsbaseddeliverymanagement
 HLE - CMI alignment
 Flexible use of resource
 Strategicdeliveryproposals
 Roll outof value addssuch as Testautomation,PDFsplitter,Upgrade of database,
Documentupload,Reissueof failedletters,etc.,
3. Role : Offshore SeniorManager for LBG-Wholesale-BIPool
Client LloydsBankingGroup,UK
Duration Jul 2009 – Sep2011
Role Offshore SeniorManager
Model T&M, FixedPrice forWaterfall andAgile development
projects
IndustryDomain Wholesale Banking
Technology Datastage,Unix,Oracle 10g, QueryAnalyser,SQLServer
Project Description:
LBG Wholesale BIRDevelopmentprojectisabouthandlingregulartime drivenfeedsfrom
differentWholesale (Corporate)source systemstoBusinessIntelligence Repository(BIR)
warehouse forthe purpose of
 Producingenduserreportsfor
o Regulatoryreportingand
o Decisionmaking
 Maintainingsingle customerview
 Providingextractsto
o Downstreamapplicationsand
o External systems
Responsibilities:
 Proposals,WorkOrder/ SOW creationand Quotes
 Interactingwiththe client/businesstounderstandthe requirementsandresolve issues

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 Produce statusreportsperiodically
 Conductregularmeetingforstrategic/complex projects
 Raise resource requirementsanddeployrightpeople inrightprojects
 Capturingvalue adds,bestpracticesandlessonslearntforall Wholesale BI projects
 Manage MI data warehousingprojects
 Attendescalatedissuesandresolvethem
 Identifyandmitigate risks
 ImplementCMMIlevel 5processes
 Monitorand control metricsfor quantitativelymanagingprojects
 Predictthe outcome statisticallyandimplementthe control measures
 Planand track projectcosts
 Track team’sskill matrix andaddressthe gapin team’sskills
 Conductperiodicauditsandimplementcorrectiveandpreventiveactions
Achievement:
 Knowledgegapreducedandoffshore centricdeliveryfocusintroduced
 ImplementedCMMIlevel 5qualityprocesses
 More than 10 value addideasgeneratedandimplemented
 More than 5 specificcase studiesgenerated
4. Role : Onsite DeliveryManager for HBOS-CIT division
Client HBOS plc,UK
Duration Feb2008 – Jun2009
Role DeliveryManager
Model T&M, FixedPrice forWaterfall andAgile development
projects
IndustryDomain Corporate Banking
Technology MicrosoftDynamics,DotNet,Datastage,QualityCentre,
Mainframe,Easytrieve,DB2,Java
Project Description:
Corporate IT (CIT),popularlycalledWholesaledivisionpostmergerwithLloydsBankinghaswide
range of applicationareassuchas BASEL IIarea, Channels,BusinessBanking, Core Bankingand
Finance,MI andReporting,Highvalue &Internet,Asset&solutionforHire purchase,Equipment
finance,etc.,
Varietyof servicesoffered rightfromBusinessAnalysistill postimplementation,warranty
supportand maintenance supportinvolvingProjectManagers,SolutionArchitects,Business
analysts,Dataanalysts, developers,testersandsupporters.
Responsibilities:
 Proposals, WorkOrdercreationand Quotes
 Interactingwiththe client/businesstounderstandthe requirementsandresolve issues

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 Produce statusreportsperiodically
 Conductregularmeetingforstrategic/complex projects withLBGPlatformleads
 Raise resource requirementsanddeployrightpeople inrightprojects
 Capture value adds,bestpracticesandlessonslearntforall CITprojects
 Attendescalatedissuesandresolvethem
 ConductmonthlyDeliveryManagermeetingwiththe client
 Initiate customersatisfactionreportforall projects
 Capture keyinitiatives,actions,value addsandsuccessstorieseverymonth
Achievement:
 DedicatedfocusonData warehousing
 Bestpracticessharingacross differentplatformswithinCorporateIT
 Seamlessreplacementof 3rdparty vendorandexcellentqualitydeliveryforCRM
application
 Excellenttakeoverof Nexusapplicationinagile model fromthe client
 End to enddeliverycapabilityof IAMapplication
5. Project Title : FasterPayment System(FPS)
Client HBOS plc,UK
Duration Mar 2007 – Jan2008
Role ProjectManager
Team Size 43
Model Onsite-Offshore
ProgrammingLanguages COBOL,JCL
Data Base DB2, VSAM
OS/Environment OS/390
Online system CICS
Toolsused Alchemist,Xpediter,File-Aid
IndustryDomain Corporate Banking
Project Description:
In 2005 the Office of Fair Trading (OFT) Payment Systems Task Force (PSTF), in response to the
Cruickshank report and in consultation with APACS, announced that the UK Banking Industry
woulddevelopanewpaymentsystem.The objectivewastoprovide UKconsumerswitha same-
day service (faster than BACS) at a significantly reduced cost compared with the present UK
CHAPSsystem.HBOSagreedto jointenotherUK banksto provide thisservice to at least 90% of
the UK banking population by November 2007.
We are responsible forincorporatingFPSoutboundrequirementsforSingleimmediate
payments(SIP) andfewminorchangesfor StandingOrders(SO) andFuture DatedPayments
(FD) for BusinessInternetBanking(BIB),VisualBanker(VB) andRelationshipManager(RM)
systems. SIPrequestwill be processedbyFPSsystemviafrontendJavaplatform, host

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mainframe system,paymenthubandcentral infrastructure (CI) throughtobeneficiarybank.The
whole requestandresponseprocesswillbe infew secondsinFPSsystem.
Responsibilities
 Proposals,WorkOrdercreationand Estimation
 Projectplanning,trackingandmonitoring
 Interactingwiththe client /business tounderstandthe requirementsandresolve issues
 Provide statusreportsperiodically
 Ensure qualityof deliverables
 Ensure successful shakedowntestingandsmooth deploymentandtestingof code in
development,linktestandsystemtestenvironmentsforall streams
 Ensure review anddeliveryof designdocuments,developmentandtestingforFPS
 Ensure adherence toPMsmart andPQI
 Handlingclientvisits,demos,presentationsandwalkthroughof qualityprocesses,
statisticsandmetrics
 Testenvironmentsetupandpipe cleaning
 Hand shake testingbetweenfrontendandhostsystems
 Linktesting
 Systemtestingsupport
Achievement:
 Successful goodqualitydelivery
 Excellenttechnical solutionimplementationforCOBOLconversion
 Seamlessinteractionandinterfacewithfrontendsystem
Other Projects:
Projects handled from Jan, 2000 to Feb, 2007
 LBG / HBOS, UK
o Customer Name & Address (CNA)(Lead Designer) – Apr, 2006 to Feb, 2007
o CBS Migration (Lead Designer & Coordinator) – Nov, 2005 to Mar, 2006
o Project Ginger (Lead Designer & Coordinator) – Apr, 2005 to Oct, 2005
o Mortgage Service improvements (MSI) (Sr. Developer) – May, 2004 to Mar, 2005
o The Mortgage Business (TMB) (Sr. Developer) – Nov, 2003 to Apr, 2004
o Fee Payment Replacement (FPR) (Sr. Developer) – Jun, 2003 to Oct, 2003
o Further Advance Sales Process (FSP) (Developer) – Jul, 2002 to May, 2003
o Complaints Handling & Monitoring Platform (CHAMP) – Sep, 2001 to Jan, 2002
o Mortgage SalesProgram(MSP) (Developer) – Jan, 2000 to Aug, 2001
 CSC, USA
o Vantage (SupportEngineer) – Feb, 2002 to Jun, 2002