Has 16+ years of IT experience and has expertise in managing medium to large scale projects involving diverse technologies. Has good Insurance and Banking domain knowledge and has worked with global customers such as HBOS, LBG, CSC, IFS, RBS, DLG, etc., Has wide range of experience in both Application support and development Total years of IT experience - 16 years Design, Development & Testing Experience in Mainframes - 8 Years Project Management Experience - 10 Years Delivery Management / Senior / Group Manager Experience - 5 years Banking Domain experience - 11 years Insurance Domain Experience - 4.5 years Application Development / Enhancement Experience - 8 years Application Management Service & Transition Experience - 4 years

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Prakash Selvachandran
Experience Summary:
 Have 16+ years of IT experience with expertise in managing medium to large scale projects involving
diverse technologies.
 Have goodInsurance andBankingdomain knowledge covering global customers such as HBOS, LBG,
CSC, IFS, RBS, DLG, Sydney Trains, etc., from countries such as UK, USA, Germany and Australia
 Have wide range of experience in Application Transition, Support, Development and Testing
TotalIT experience 16 Years Project Management 11 Years Senior Management 5 Years
Banking Domain 11 Years Insurance Domain 4 Years Travel Domain 1 Year
Major Projects 4 Years Small Projects 4 Years Support 3 Years
Software Development Model Exposure Waterfall, Iterative & Agile
Contract / SOW Model Time & Material, Fixed Bid & Managed Service
Project Life Cycle Experience Application Development (AD), Application Enhancement
(AE), Application Support & Maintenance (ASM), Testing
Banking Domain Experience Mortgages, Retail IT & Corporate Banking
Insurance Domain Experience Life Insurance & Motor Insurance
Customer Base UK, Germany, Italy, Austria, USA & Australia
Key Strengths
 Excellent project management and stakeholder management skills
 Good in customer perception and expectation management
 Good in Program Management with a track record of 100% successful and timely delivery
with desired level of quality
 Capable of handling medium to large scale diversified teams and can achieve desired KPPs
 Good analytical, reasoning and thought leadership skills
 Excellent in managing team dynamics, mentoring, motivation and retention
 Has wide range of experience in Development using waterfall, Iterative and Agile models
 Good in application transition using ASSeT methodology and can achieve steady state
seamlessly
 Good in application support & maintenance and can achieve efficiency and delivery excellence
using ALT ASM framework
Key Achievements
 Transitioned around 150 applications to offshore and reached steady state seamlessly for
HBOS, LBG, IFS and DLG clients
 Rolled out 200,000 GBP worth of corrective, preventive, perfective, predictive and adaptive
maintenance initiatives in a year as a team
 Optimized the team size through automation of manual efforts, reduction of non-value added
efforts and standardization of processes and achieved 10% of savings year on year
 Generated and implemented value ideas worth 300,000 GBP in a year as a team
 Ensured a smooth and successful working relationship with customer by developing good
rapport and proactive measures in understanding and managing customer’s expectation and
turned Red status IFS account into Green in 1 year
 Implemented CMMi level 5 by building process composition, predictive model, sub process
monitoring for Data Warehousing project

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Skill sets:
Programming Languages COBOL, JCL, CICS
Databases DB2, VSAM, IMS, Oracle
Project Management Microsoft MPP, PMsmart, MS Visio
Version Control PVCS, Endevor, Alchemist
Utilities File-AID, Expeditor, Abend-AID, REXX, Remedy, HP Service
Manager, QualityCentre
OS Z series, Windows 2000/2003/2008/XP/NT, UNIX
Domain Banking, Insurance, Travel
Education:
QUALIFICATION : B.E
M.B.A
Trainings & Certifications:
1. Program Manager Job based certificate on Program Management for
Senior Managers @ HCL
2. Situational Leadership Certificate issued by KenBlanchard and HCL for Senior
Managers
3. Career Development
Manager (CDM)
Job based certificate on Mentoring and Coaching for
Senior Managers @ HCL
4. Transition Manager Certificate on Transition Management and Methodology
issued by HCL for Senior Managers
5. ALT ASM and Lean AE
Framework
Certificate on Efficient Application Development and
Maintenance issued by HCL for Senior Managers
Key Projects Delivered:
1) CORPORATE Delivery AMS – Transition of 50 insurance applications for DLG using Asset
methodology and attained service steady state / maturity with 100% SLA compliance
2) SOLVENCY II – Implementation of regulatory compliance for Insurance
3) SEPA – Roll out of Single European Payment Area for Insurance company, IFS
4) UNISEX – Removal of sex discrimination in insurance products for IFS
5) Missing functionalities – Introduction of new transactions such as Premium Holiday, Premium
Waiver, Premium Reinstatement, etc., for IFS
6) CMS – Roll out of Collateral Management System for LBG, Corporate Banking
7) IAM – Impaired Asset Management System for LBG, Corporate Banking
8) Pillar 3 – Basel II Banking regulatory compliance for LBG
9) Faster Payment System – Regulatory need of the bank to process payments quicker and
cheaper for LBG
10) White Labeling – Branding of new business process such as Sainsbury, British Gas, The
Mortgage Business and Bank of Scotland for Retail IT, HBOS
11) CHAMP – Complaints handling and monitoring program for Retail IT, HBOS
12) MSP – Mortgage Sales Process for Mortgage registration, analysis, evaluation and completion
process for HBOS

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Professional Experience
1. Role : Program Manager - Sydney Trains Account
Client Sydney Trains, Australia
Duration Oct 2015 till Date
Role Program Manager
Model Fixed Price & T&M Waterfall development model
Industry Domain Transport & Logistics Vertical
Technology Oracle PL/SQL, DotNet, Java, Datastage, Cognos, Tibco, SQL
Server, Ariba
Team Size 30 to 50
Project Description:
Sydney Trains, an Australian Government driven company provides train services since 1855 using
2000 electric and 560 diesel cars with 3000 timetabled trips per day throughout the Sydney CBD
and metropolitan areas servicing 1 million customer journeys per week. It underwent a major
restructure formally launched on 1 July 2013 signalling a new commitment to customers.
Sydney Trains replaced CityRail as the provider of metropolitan train services for Sydney and NSW
TrainLink replaced CountryLink for intercity, regional and long journey services around NSW,
Brisbane, Canberra and Melbourne. We support Application Maintenance, Minor Enhancements,
Major Enhancements and Augmented services for Sydney Trains
Responsibilities:
 Overall Program Management of Major Enhancements ranging from 75 person days to 250
person days and Major Projects above 250 days
 Responsible for all AD and AT services and deliverables for Sydney Trains
 First point of contact for Sydney Trains at offshore for any new projects, Issues / concerns,
project status update
 Maintaining a predominantly GREEN service status as defined in the Project scorecard
 Proactive management of the relationship with Sydney Trains at CIO levels
 Support and input to the realisation of HCL’s commercial objectives
Achievement:
 Better customer connect
 Good CSAT rating
 Roll out of process driven model
 Focused quantitative metrics based delivery management
 Flexible use of resource across related technologies
 Strategic delivery proposals

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2. Role : Offshore Delivery Manager for Corporate Delivery Tower (DLG)
Client Direct Line Group, UK
Duration Nov 2013 till Sep 2015
Role Offshore Service Delivery Manager
Model Fixed Resource for Waterfall development and
Maintenance projects
Industry Domain Insurance
Technology SAS, Mainframe, AS400, Oracle Forms, Oracle PL/SQL,
Oracle Financials, Lotus Notes, DotNet, VC++, SQL Server
Team Size 60
Project Description:
Direct Line Group, DLG, is a leading motor insurance company in UK. It is also popularly known for
its road side recovery management. It is a conglomerate of 7 insurance brands such as NIG,
Churchill, Direct Line, Privilege, Green Flag, Sainsbury brand partner. Apart from Motor insurance,
DLG also handles Travel insurance, Pet Insurance and Home Insurance
Responsibilities:
 Overall delivery responsibility for Development and Application Maintenance of Corporate
Delivery Tower applications
 Responsible for all AD, AM and AT services and deliverables for Corporate Delivery Tower of
DLG
 First point of contact for DLG at offshore for any new projects, Issues / concerns, project status
update
 Maintaining a predominantly GREEN service status as defined in the Project scorecard
 Proactive management of the relationship with DLG at CIO levels
 Support and input to the realisation of HCL’s commercial objectives
 Responsible for transitioning 50 applications from DLG to HCL and managing the same from
offshore
 Capture value adds, best practices and lessons learnt for all DLG projects
Achievement:
 Better customer connect
 Good CSAT rating
 Reduction in knowledge gap
 Focused quantitative metrics based delivery management
 Flexible use of resource across related technologies
 Strategic delivery proposals
 Roll out of value adds for incident reduction, performance improvement, Predictive, Perfective
and Adaptive Maintenance

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3. Role : Onshore Delivery Manager for International Financial Services (IFS)
Client IFS, Insurance arm of Lloyds Banking Group, UK
Duration Oct 2011 – Oct 2013
Role Onshore Delivery Manager
Model Fixed Resource for Waterfall development and
Maintenance projects
Industry Domain Insurance
Technology Perl, DotNet, Unix, VB script, AS400, QTP, Quality Centre,
M/text Proprietary Language
Team Size 110
Project Description:
International Financial Services (IFS), part of Insurance division of Lloyds Banking Group (LBG),
includes 2 insurance providers viz., Heidelberger Leben (HLE) and Clerical Medical (CMI) which
offers a range of savings, pensions and protection products to customers in Germany, Austria and
Italy
• LF3 and LF4 (Life Factory) from HLE and CLASS (Life 400) from CMI are the key contract
administration applications for insurance policy initiation, servicing and termination and for
transactions such as top ups, increase of premium, Funds switch, Premium indexation,
premium holiday, Policy holder change, Personal details change, etc.,
• Tarifrechner, Bipro and Diagramma are the front end illustration applications feeding data to
LF3, LF4 and CLASS
• M/Text and Titan are the document production systems for HLE and CMI respectively
Responsibilities:
 Overall delivery responsibility for all on-shore aspects of the HCL Managed Services
arrangement
 Responsible for all AD, AM and AT services and deliverables for HLE and CMI applications of IFS
 Maintaining a predominantly GREEN service status as defined within the Platform Alliance
Level scorecard
 Proactive management of the relationship with LBG / IFS at all levels
 Support and input to the realisation of HCL’s commercial objectives
 Discussing with IFS on pipeline projects and plan for the resources required
 Capture success stories, value adds, best practices and lessons learnt for all IFS projects
 Attend escalated issues and resolve them
 Conduct monthly Delivery Manager meeting with the client
 Initiate customer satisfaction report for all projects
 Direct management of the team with responsibility for each aspect of the IFS service:
o AD & AM Onsite Manager
o AT Onsite Coordinator
o CMI Onsite Coordinator
 Ensuring each member of staff has clear objectives and KPIs in place and that there is sufficient
cover across both sites and all functions at all times
 Ensuring all statutory and contractual reporting and training is carried out in a timely manner
as required by LBG / IFS

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 On-going development of the relationship at key LBG stakeholder levels:
o IFS HLE ADM Function Head
o IFS CMI ADM Function Head
o IFS PMO Function Head
Achievement:
 Improved customer relationship
 Better Balanced Score card rating
 Reduction in knowledge gap
 Focused quantitative metrics based delivery management
 HLE - CMI alignment
 Flexible use of resource
 Strategic delivery proposals
 Roll out of value adds such as Test automation, PDF splitter, Upgrade of database, Document
upload, Reissue of failed letters, etc.,
4. Role : Offshore Senior Manager for LBG-Wholesale-BI Pool
Client Lloyds Banking Group, UK
Duration Jul 2009 – Sep 2011
Role Offshore Senior Manager
Model T&M, Fixed Price for Waterfall and Agile development
projects
Industry Domain Wholesale Banking
Technology Datastage, Unix, Oracle 10g, Query Analyser, SQL Server
Team Size 40
Project Description:
LBG Wholesale BIR Development project is about handling regular time driven feeds from different
Wholesale (Corporate) source systems to Business Intelligence Repository (BIR) warehouse for the
purpose of
 Producing end user reports for
o Regulatory reporting and
o Decision making
 Maintaining single customer view
 Providing extracts to
o Downstream applications and
o External systems
Responsibilities:
 Proposals, Work Order / SOW creation and Quotes
 Interacting with the client / business to understand the requirements and resolve issues
 Produce status reports periodically
 Conduct regular meeting for strategic / complex projects
 Raise resource requirements and deploy right people in right projects

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 Capturing value adds, best practices and lessons learnt for all Wholesale BI projects
 Manage MI data warehousing projects
 Attend escalated issues and resolve them
 Identify and mitigate risks
 Implement CMMI level 5 processes
 Monitor and control metrics for quantitatively managing projects
 Predict the outcome statistically and implement the control measures
 Plan and track project costs
 Track team’s skill matrix and address the gap in team’s skills
 Conduct periodic audits and implement corrective and preventive actions
Achievement:
 Knowledge gap reduced and offshore centric delivery focus introduced
 Implemented CMMI level 5 quality processes
 More than 10 value add ideas generated and implemented
 More than 5 specific case studies generated
5. Role : Onsite Delivery Manager for HBOS-CIT division
Client HBOS plc, UK
Duration Feb 2008 – Jun 2009
Role Delivery Manager
Model T&M, Fixed Price for Waterfall and Agile development
projects
Industry Domain Corporate Banking
Technology Microsoft Dynamics, DotNet, Datastage, Quality Centre,
Mainframe, Easytrieve, DB2, Java
Team Size 80
Project Description:
Corporate IT (CIT), popularly called Wholesale division post merger with Lloyds Banking has wide range
of application areas such as BASEL II area, Channels, Business Banking, Core Banking and Finance, MI
and Reporting, High value & Internet, Asset & solution for Hire purchase, Equipment finance, etc.,
Variety of services offered right from Business Analysis till post implementation, warranty support and
maintenance support involving Project Managers, Solution Architects, Business analysts, Data analysts,
developers, testers and supporters.
Responsibilities:
 Proposals, Work Order creation and Quotes
 Interacting with the client / business to understand the requirements and resolve issues
 Produce status reports periodically
 Conduct regular meeting for strategic / complex projects with LBG Platform leads
 Raise resource requirements and deploy right people in right projects
 Capture value adds, best practices and lessons learnt for all CIT projects
 Attend escalated issues and resolve them

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 Conduct monthly Delivery Manager meeting with the client
 Initiate customer satisfaction report for all projects
 Capture key initiatives, actions, value adds and success stories every month
Achievement:
 Dedicated focus on Data warehousing
 Best practices sharing across different platforms within Corporate IT
 Seamless replacement of 3rd party vendor and excellent quality delivery for CRM application
 Excellent takeover of Nexus application in agile model from the client
 End to end delivery capability of IAM application
6. Project Title : Faster Payment System (FPS)
Client HBOS plc, UK
Duration Mar 2007 – Jan 2008
Role Project Manager
Team Size 43
Model Onsite-Offshore
Programming Languages COBOL, JCL
Data Base DB2, VSAM
OS/Environment OS/390
Online system CICS
Tools used Alchemist, Xpediter, File-Aid
Industry Domain Corporate Banking
Project Description:
In 2005 the Office of Fair Trading (OFT) Payment Systems Task Force (PSTF), in response to the
Cruickshank report and in consultation with APACS, announced that the UK Banking Industry would
develop a new payment system. The objective was to provide UK consumers with a same-day service
(faster than BACS) at a significantly reduced cost compared with the present UK CHAPS system. HBOS
agreed to join ten other UK banks to provide this service to at least 90% of the UK banking population
by November 2007.
We are responsible for incorporating FPS outbound requirements for Single immediate payments (SIP)
and few minor changes for Standing Orders (SO) and Future Dated Payments (FD) for Business Internet
Banking (BIB), Visual Banker (VB) and Relationship Manager (RM) systems. SIP request will be
processed by FPS system via front end Java platform, host mainframe system, payment hub and central
infrastructure (CI) through to beneficiary bank. The whole request and response process will be in few
seconds in FPS system.
Responsibilities
 Proposals, Work Order creation and Estimation
 Project planning, tracking and monitoring
 Interacting with the client / business to understand the requirements and resolve issues
 Provide status reports periodically

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 Ensure quality of deliverables
 Ensure successful shakedown testing and smooth deployment and testing of code in
development, link test and system test environments for all streams
 Ensure review and delivery of design documents, development and testing for FPS
 Ensure adherence to PMsmart and PQI
 Handling client visits, demos, presentations and walk through of quality processes, statistics
and metrics
 Test environment set up and pipe cleaning
 Hand shake testing between front end and host systems, Link testing
 System testing support
Achievement:
 Successful good quality delivery
 Excellent technical solution implementation for COBOL conversion
 Seamless interaction and interface with front end system
Other Projects Summary:
Projects handled from Jan, 2000 to Feb, 2007
 LBG / HBOS, UK
o Customer Name & Address (CNA)(Lead Designer) – Apr, 2006 to Feb, 2007
o CBS Migration (Lead Designer & Coordinator) – Nov, 2005 to Mar, 2006
o Project Ginger (Lead Designer & Coordinator) – Apr, 2005 to Oct, 2005
o Mortgage Service improvements (MSI) (Support Lead) – May, 2004 to Mar, 2005
o The Mortgage Business (TMB) (Project Lead) – Nov, 2003 to Apr, 2004
o Fee Payment Replacement (FPR) (Lead Designer) – Jun, 2003 to Oct, 2003
o Further Advance Sales Process (FSP) (Sr. Developer) – Jul, 2002 to May, 2003
o Complaints Handling & Monitoring Platform (Developer)– Sep, 2001 to Jan, 2002
o Mortgage Sales Program (MSP) (Developer) – Jan, 2000 to Aug, 2001
 CSC, USA
o Vantage (Support Engineer) – Feb, 2002 to Jun, 2002
Please browse below for more details on other Projects:
7. Customer Name and Address (CNA) Apr. 06 – Feb. 07
The objective of this project is to enable customers to inform the change to their personal
circumstances once, through the channel of their choice, and have that information reflected
accurately through all of their Halifax / BoS branded product holdings. Particularly customer's name &
address have to be reflected across all of his product holdings correctly to avoid repetitive change
instructions from the customer and to avoid complaints and financial loss due to this. Following areas
are to be fine-tuned in order to achieve this project objective.
1) New report generation through WBIMB for producing manual/automated instructions to other
systems on customer name and address changes and decommissioning / fine tuning the old customer
information system (CIS) reports.
2) Modifications to CIS batch input interfaces to handle customer name & address changes effectively.

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3) Modifications to CIS batch output interfaces with respect to customer name & address changes.
4) New report for updates to customer information system (CIS) through CIS 3270 online system.
5) New report for updates to customer information system (CIS) through Batch bulk load requests.
As a Lead Designer and Project Coordinator I was responsible for
 Proposal & Estimation
 Work Order creation
 High level Designing
 Business / client interaction
 Offshore query clarification
 Periodical status reports
 Allocating tasks to the offshore project team and monitoring the progress
 Ensuring quality deliverables
8. CBS Migration Nov 05 – Mar 06
Migration of a specific set of Retail customers (high-value Banking and Savings customers with special
banking needs) onto Corporate Banking System (CBS) from NCA requires CBS to CIS interface to support
ongoing servicing and new business sales.
CBS Migration project is to reformat the customer / account data changes from CBS to that required for
CIS and to develop the means of updating CBS with the data received from CIS and vice versa.
As a Lead Designer and Project Coordinator I was responsible for
 Proposal, Estimation & Work Order preparation
 Designing, developing and testing COBOL programs
 Business / Client interaction
 Provide status reports periodically
 Allocating tasks to other onsite project team and monitoring
 Ensuring quality deliverables
9. Project Ginger Apr 05 – Oct 05
Customer information System (CIS) collects all customer related information from various sources viz.
Mortgages, Loans, GI, Credit cards, etc., and store them in a common place. Sainsbury (subsidiary of
HBOS) introduced new insurance policies under HBOS. British Gas, another subsidiary of HBOS, was
planning to sell HBOS General Insurance products. To cater for all these requirements, a brand was
attached with all GI & CIS enquiries to identify them uniquely. This process of branding the current
business process is called white labeling. Project Ginger was mainly to address white labeling
development and testing
As a Lead Designer and Project Coordinator I was responsible for
 Proposal, Estimation & Work Order preparation
 Designing, developing and testing COBOL programs
 Business / Client interaction
 Provide status reports periodically

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 Allocating tasks to other onsite project team and monitoring
 Ensure quality deliverables
10. Mortgage Service Improvements (MSI) May 04 – Mar 05
As various projects viz., Mortgage Sales Process (MSP), Further Advance Sales Process (FSP), Product
Transfer (PT), Flexible mortgage, etc., have been added to the same architecture with MSP as the base,
system was found to be increasingly unstable and also throws defects & performance issues regularly.
In order to curtail the defect overflow, Project MSI was started. Defects, alternatively called NDF (Non
Discretionary Fixes) have been classified into several categories based on its severity, dependability,
complexity, etc., These NDFs were grouped and offshored as a fixed priced project.
As a Project Support Lead I was responsible for
 Proposal & Estimation
 Designing, developing and testing COBOL programs
 Interacting with the client to understand the NDFs (Defect logs) and requirements
 Interacting with business team for Issue clarifications
 Provide status reports periodically
 Allocating tasks to the offshore project team
11. The Mortgage Business - Further Advance Sales Process (TMBFSP) Nov 03 – Apr 04
The TMBFSP project was carried out due to the merger of HBOS with the Mortgage Business (TMB).
This project has enabled FSP applications to be processed using the existing platform and branded as
either BOS or Halifax or TMB. The brand was determined by the allocating branch code and product
name. This TMBFSP project has also catered for new schemes / products for TMB brands, product
transfer changes, retrieval of additional borrowers’ data, etc., As flexible mortgages and TMBFSP
project ran parallelly, retrofit of Flexible mortgages work was also carried out as a part of this project.
As a Project Leader, I was responsible for
 Developing and testing COBOL programs
 Interacting with the client to understand the issues and requirements
 Provide metrics and status reports periodically
 Allocating and tracking tasks within the project team
 Ensure quality of deliverables
12. Fee Payment Replacement (FPR) Jun 03 – Oct 03
The overall aim of this project was to replace the existing intermediary fee payment system (FPS) for
Halifax, TMB (The Mortgage Business) and BOS (Bank Of Scotland) brands with a more robust and
flexible platform in order to maintain business as usual requirements and provide capacity for future
business volume increases. In addition, the move away from Access 2000 to standard DB2 architecture
allows future enhancements to be more easily accommodated.
As a Lead Designer, I was responsible for

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 Business Requirement Definition (BRD)& Technical Design Overview (TDO) Analysis
 Review of Functional specification
 Work effort estimation
 Knowledge transfer to team members
 Project environment set up and pipe cleaning
 Interacting with the client to understand the issues and requirements
 Allocating and tracking tasks within the project team
 Ensure quality of deliverables
13. Further advance Sales Process (FSP) Jul 02 – May 03
A Further Advance is a secured loan given to existing mortgage customers as an add-on to their existing
mortgage loan, the period of which may be less than or equal to the main mortgage term. The purpose
of the Further Sales Process (FSP) Project was to re-engineer the existing Further Advance sales process
of HBOS to create a new sales process that improves customer service and reduces costs. The Further
advance Sales Process system is a web enabled user friendly system developed with a view to simplify
and automate further advance loan registration, analysis, evaluation and completion processes.
As an onsite coordinator / Designer / Senior Developer, I was responsible for
 Technical design preparation
 Allocating and tracking tasks within the project team
 Review of Functional specification
 Work effort estimation for TD, Coding & Testing and Change requests
 Knowledge transfer to the team members
 Test environment set up and pipe cleaning
 Complex program coding and testing
 Hand shake testing between front end and backend systems
 Interacting with the client to understand / clarify the issues and requirements
 Ensure quality of deliverables
 System Integration Testing (SIT) support
 User Acceptance Testing (UAT) support
14. Computer Science Corporation – Vantage (CSC) Feb 02 – Jun 02
The CSC’s ‘Vantage – One’ system supports the administration of various Life insurance and annuity
products. Vantage is an application which had been tailored according to the application needs of the
customers. Basically it had been developed in COBOL , CICS, DB2 and VSAM. Vantage had both online
and Batch applications.
Attended training on Vantage system and learnt various aspects such as vantage-One Architecture, the
database models, database accessing methods, system Tables, process flow transactions and business
aspects.
As a Support Engineer, I was responsible for:
 Analysis of SPR

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 COBOL / CICS Development of Enhancements / Adhoc requests
 Implementation SPR analysis
 Testing of COBOL, CICS, VSAM programs
 Peer review of other team member’s deliverables
15. Complaints Handling And Monitoring Platform (CHAMP) Sep 01 – Jan 02
CHAMP is a Web enabled complaint handling software developed for HBOS Plc.
The project CHAMP was developed with a view to create a web enabled integrated system capable of
performing most of the functions involved in Complaints handling process viz., Complaint Maintenance,
Action Maintenance, Plaintiff maintenance and 3rdParty & Advisor maintenance. Complaint
Maintenance module deals with creating complaints and maintaining investigation details &
ombudsman details. Action maintenance module deals with maintenance of all actions taken for a
given complaint. The user interface was browser based but much of the business and navigational logic
was handled by IBM S/390 based CICS/COBOL-DB2 programs.
As a designer & developer, I was responsible for
 Technical Design preparation
 Configuration of Component Engine (CE) in order to accept CHAMP requests
 Coding & Unit testing of Complaint maintenance and Action maintenance modules
 Interacting with the client to understand / clarify the issues and requirements
 Integration testing
 Product test support
16. Mortgage Sales Process (MSP) Jan 00 – Aug 01
The Mortgage Sales Process (MSP) system is a web enabled user friendly system developed with a view
to simplify and automate mortgage registration, analysis, evaluation and completion processes. The
purpose of MSP is to reengineer the existing New Mortgage Sales and Underwriting System (NMSUS) of
HBOS to create a new sales process that improves customer service and reduces costs. MSP also
maintain its own customer database and interfaces with many applications for credit checking, sales
underwriting, insurance product sales, printing, customer data keeping, property valuation, etc.,
The user interface was browser based but much of the business and navigational logic was handled by
IBM OS/390 based CICS/COBOL programs. The message exchange between different platform layers
was implemented using XML. MSP architecture comprises of major components namely Component
Engine (CE), TE18 along with other interface components. CE is used as heart of MSP, wherein which
converts XML message coming from client to COBOL format using components, called translators.
As a designer & developer, I was responsible for
 Development of Experian, Capstone, Valuation interfaces, Employment details AP, Product data
load, MI Batch
 Peer reviews
 Unit and integration testing
 Interacting with the client to understand / clarify the issues and requirements
 Product testing support