1. nikkioom@gmail.com
Nicole Oom
Service Operations Specialist
✉
Objectives
To secure a long term position with a well established organization with a stable environment that will
lead to a lasting relationship. Straying away from working in a call center and would like a more hands on
position that I can stick with for many years to come.
Jun 2015 - Nov 2015
Dec 2014 - Feb 2015
Sep 2012 - Dec 2014
Mar 2012 - May 2012
Oct 2011 - Feb 2012
Jan 2010 - Aug 2010
Work History
Service Operations Specialist
Farmers Insurance
Titled as a Service Operations Specialist, processing billing for Home and Auto policies. Spoke with agents
and insureds via phone all day and took calls from customers to make payments and send out refund
checks. Fixed any issues with billing accounts and provided excellent customer service daily. Strong
knowledge of the insurance field. Current position.
Sub Contractor
Green Cleaning LLC
Temporary sub-contracting position at Green Cleaning LLC doing construction clean up. Working on
scaffolds cleaning commercial building windows. Mostly commercial building work, cleaning up after
construction to make building readily available for move in. Carried up to 50 pounds of equipment each
day. Strong experience in professional cleaning.
Refinance Processor
First American Mortgage Services
Processed mortgage refinances, many of which were HARP loans. Took customer calls all day in solving
liens and judgments on their mortgage title. Communicated with county recording offices daily and
created deeds to be recorded. Worked with subordination departments with several banks. I am very
experienced in the mortgage industry.
Server, Barista, Food Prep
Panera Bread
Served food and bussed tables. Ran the barista station making coffee, lattes and smoothies. Did line work
making sandwiches and salads. Cleaned and organized inventory before and after shifts. Great
organization and food safety skills.
Utility Worker
Meijer
Organized items and returned them to shelves. Collected and organized shopping carts. Cleaned grocery
aisles. General utility work experience.
Shipping and Packaging
Admiral Petroleum Company
Recorded inventory daily. Packaged bulk goods daily for shipping. Shop clean up daily in a factory
environment. Acquired strong organization and time management skills.
Jan 2012 - May 2012
Education
High School Diploma
Northview High School
https://www.visualcv.com/nicole-oom

2. Sep 2009 - Jan 2012
Transferred from Lowell and received Diploma from Northview High School
High School Education
Lowell High School
Highlights and Skills
Very strong customer service skills as I have been in customer service for years.
Strong knowledge of insurance and mortgage.
Detailed professional cleaning skills.
Computer and program skills.
Experience working with many different banks and insurance companies.
Detail oriented.
Excellent time management.
Contact Information
3556 Greenview CT, APT 801
Grand Rapids, MI 49546
Phone: 616-307-1764
https://www.visualcv.com/nicole-oom